EE Shop Reviews 

I received a quest 3 - customer return unit today and I was very disappointed to find that I have been provided with a dirty unit. There was hair and dandruff on the unit. This is a very poor experience. At a minimum you should clean the item before you put QC passed on it.

Be careful when you buying goods from EE shop, I bought a PS portal from EE shop, when the parcel arrived, I notice the seal already broken, that indicates to me it someone already open it. It could be EE dispatch team open to check the content, or it could be return goods and resell it again. But in the website it never mention of it. So I want to return the parcel, and because the item it not faulty, and they will not cover the cost of postage.

So beware of them, let again before buying goods from them.

Went into the Wimbledon store to upgrade one of my contracts but due to a mistake on their behalf my address hadn't been updated correctly the previous time I was in the store was told it would take 24 hours to update and I could come back after that if I still wanted the item. Wasted 45 mins of my time with no apologies for the inconvenience so left the store and cancelled the contract instead.

Enfield branch: beware of buying a 30 day travel sim as EE continue to charge for it after the 30 days!
We bought the limited travel sim last year for a two week holiday in Spain.
At no time were we told to call on return to cancel it or were we sent an email asking if we wished to continue this. EE continued to take the additional money each month . To add insult to
Injury the sim did not even work and we had to spend hours of one day with EE connecting to a local network.
EE have not offered to refund these additional payments saying they roll
Over despite being purchased for a limited time only . Very poor service!
After visiting Enfield branch again , they have reimbursed most of the money on our account each month. The assistants in the shop were very helpful and polite. The manager does not have such a good customer manner

EE shop derby intu
Returned a handset I wasn’t happy with and the female manager there was really arrogant and she really wasn’t happy me returning it even though I’m legally allowed to under the 14 day cooling off period. She took the phone gave me no receipt to say they had took it just said “10 days it will be off your account” guess what still not off my account so I tried calling the store and they just do not answer ever! I tried calling probably 15-20 times over a 3 day period! Absolutely useless stay away!

EE Guildford shop. Ordered a watch as gift for my son at the shop. I kept calling (when they actually answered) and going into the shop and it was ever there, kept being told ' 'Call back this afternoon when our deliveries are due'. This happened daily until I called the main EE tech team who then told me it hadn't been ordered. Back in the EE shop, not even an apology. Terrible customer service, will use Amazon in future.

Booked a repair via the Apple website for the EE store at Bolton. The store staff are extremely rude and arrogant and inferred that there was nothing wrong with my phone (I would not have travelled 20 miles if this was the case). One member of staff went on to wipe the mobile phone and despite me requesting the data was backed up, he went on to skip the back up, advising me that "it doesn't do anything". I decided to come away from the shop with my phone and book directly with Apple - a completely different experience all together.

Tried to top up online 6 times and failed customer service useless all that they wanted was me to enter contact went to ee shop in liscard Wallasey for top up staff rubbish told me they didn't do top ups try m and m they r stopping top ups moving all family to another network ee useless keep away

Wee visit to the Motherwell store today to ask a few questions. Obviously got the new guy, who initially seemed ok; but when I was explaining to him the problem he became quite rude in his manner, snapping at me that the charges are there so basically deal with it. Not a good start .
Other members of staff are pleasent and chatty.

My new phone was mess and nothing worked so EE online tested it and told me to take it to a shop. The Westfield shop in Shepherd Bush was the most convenient so I took it there. They took my phone in, returned it to factory settings and gave it back to me saying there was nothing wrong with it. They didn't save anything on the phone so they lost my data, my photographs, some of my apps and functionality. They had the phone for 20 minutes. EE online provides excellent service and that is the only reason to stay with EE, but if your phone goes wrong, go to the manufacturer. EE really don't give a damn about you and will just make your problems worse.

My wife has been a loyal customer of EE for 18 years. We decided to pop into the Chelmsford store and upgrade her Pixel 7 to an iPhone 15 Pro Max. We waited about ten minutes, which wasn't an issue, but when we were served by this particular member of staff, he showed no interest whatsoever, didn't even raise his head, and just told us how much it would cost. We showed him a deal online, and he simply replied, "That's on a flexi plan, and you're not eligible for it." I questioned him as to why, and he refused to explain. When I mentioned trading in her phone for a deposit, he said, "Nobody will be interested in that. It's a Google phone." We got up and left and went to Vodafone, where we got a much better deal. It's a shame that loyalty means nothing to EE these days.

Visited the EE store at Trafford Centre today and have never been so disgusted in the lack of customer service in my life. Staff extremely disrespectful. Avoid at all costs - don't give them the business. If I could give zero stars I would.

Went in to shop and waited 45 mins, manager was out and in talking to people he knew, it was obvious they weren't customers. After another 40 mins I left with been told they could not help me but to contact business customer services ( so another 1.5 hours wait ) during my visit to the store there were 10 customers and 7 of them were complaining with the service.
I think it speaks for its self

EE refused to repair in-warranty items.

(This applies to the EE store in Liverpool ONE)

Booked an in store 2 hour repair for a phone for which doorstep repair wasn't available. The Samsung phone was in warranty, and had only been repaired previously by Samsung partners.

On seeing usual cosmetic wear and tear on the front screen, the EE technician claimed that none-approved third party partners must have carried out the previous repairs. This is patently untrue, but they wouldn't budge and refused to fix the phone.

Excellent way to waste half my day travelling to Liverpool and back.

Went into ee shop fosse park Leicester my screen gone on my phone thay are so unhelpful and so rude all thay seem to do is sit around told me to ring ee to sort it a girl who works there told me to say my phones been stolen so i get a new one so i rang up thay were brill on the phone sorted it book me appointment to t
he same store to look at my screen dreading going because thay a bunch of morons i hate hate hate going in store puts
me right off !!

After sales service at Haverfordwest branch is absolutely abysmal. Never answers there phone and diabolical not to have an answering machine. I booked an emergency call back on a Monday and all they could offer me was an call back on Wednesday morning at 9am prompt. Wednesday came and I waited for over 2 hours for the call which came at 11.53. Whoever rang only let it ring 3 times before I had time to answer. No voicemail message left and no follow-up call either....disgusting, appalling and ignorant beyond belief. Promise you the earth when your in store but don't give a damn once you've signed.

Only giving them a star as I have to. Worst experience ever at EE Cambridge today.
- Greeted rudely by employee,
- Told I was too late, despite being earlier than my appointment time,
- Spoke to me for all of 3 mins before deciding she couldn't do anything,
- Didn't even look at my phone or the problem before deciding the only way was for me to buy a brand new phone (which I refused),
- Asked me if I was "really confused about that",
I went to apple straight after this, and they fixed my phone in 15 minutes.
Awful customer service and clearly absolutely no knowledge.
Avoid EE at all cost!

Cancelled a TV package and mobile phone package I signed up to yesterday at the Meadowhall shop. Sadly my experience in the shop with Josh the manager was the reason for this. Although I felt he knew his job, his customer interaction with me and my mum was poor. We had trouble cancelling a previous deal, so we were there for quite a while. Josh was in the background chatting, finally after me and my mum were exhausted waiting his colleague spoke to Josh and he came up with a solution. When I asked why he did not sort this a lot earlier as I have sat for over 2 hours with my 82 nearly 83 year old mum, I found him disrespectful and instead of offering an apology he defended his position. Sadly due to his response he lost two customers. When I called EE to cancel they did apologize on his behalf and offered some compensation if I decide to go ahead with the original package. The person on the call accepted when I said I want time to think about it.

A Terrible experience. Totally lied and mislead by staff at the Hereford City EE shop. Instead of helping me to get what I wanted, due to working on a commission basis, they mislead and blatantly lied about what they offered. It has now taken me 4+ months to extract myself from their rip-off package after having to pay EE over £1800 in that 4 months to do so, after being falsely misled and lied too. NEVER NEVER BUY OR SIGN-UP to a product from EE HEREFORD. The worst customer service I’ve ever experienced. I will never ever go near EE again for the rest of my life. The staff refuse to listen and action what you want, they only action what they mislead and lie you into a product they want you to have. These people are worse than just stop oil protesters who mess-up ordinary hard working peoples everyday lives.

I went into the shop in Leamington Spa Parade, earlier today 31 July. The 2 girls who helped me set up my new Samsung A15 phone were very helpful, friendly and professional. It was Sarah who I was with most of the time, but her young colleague was equally as awesome. I really enjoyed chatting with them. Well done girls. You were amazing. You deserve a pay rise.