Black Cat PC - Providing Dell Parts Since 1998 Reviews 

766
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and solid packaging designed to protect fragile electronic items safely during transit. Many people deeply appreciate the helpful guidance provided when trying to select the correct genuine replacement parts for their computers. Some reviewers were not happy with occasional courier delivery delays or minor address mix-ups encountered while receiving their packages. Buyers also noted that shipping times could sometimes feel prolonged or less reliable depending on the courier service handling the final dispatch stages. Despite these occasional hurdles, individuals remain broadly satisfied with the overall product performance and professional support.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quick delivery and high quality... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting rapid next-day shipping and parcels... See more

Service

People report positive experiences with service, frequently highlighting the excellent support, quick... See more

Order

Reviewers mention positive feedback about order processes, highlighting that the online purchasing system is... See more

Quality

Clients share positive opinions on quality, highlighting that parts are genuine, arrive in good condition,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent first class service, part delivered fast during holidays. Friendly staff. Will buy from again without hesitation. Beware parts on other websites, I had all kinds of issues but correct part f... See more

Company replied

Rated 5 out of 5 stars

I ordered from from Black Cat because the information regarding part numbers and models on their website gave me the confidence that I was ordering the right battery for my lap top. Delivered quickly,... See more

Company replied

Rated 5 out of 5 stars

After thinking I'd need a questionable replica part off Amazon, i am really glad i didn't go there! I was really impressed with the quality of the product i received from black cat, with it being a... See more

Company replied

Rated 5 out of 5 stars

I purchased a replacement YRDD6 for my Dell laptop. Online purchase process was straughtforward, and item was despatched promptly, with full tracking of the parcel provided. Could have purchased from... See more


Company details

  1. Computer Hardware Manufacturer
  2. also in
  3. Battery Store
  4. Computer Accessories Store
  5. Computer Repair Service
  6. Computer Store

Written by the company

We have been trading for 20+ years supplying Genuine Dell laptop batteries, chargers, docks, keyboards and many other parts. We are registered Dell partners with experience and knowledge to help you find original (OEM) parts for your laptop. All our products are supplied with 12 months warranty. We offer free next-day UK shipping* on orders placed before 4 pm. *Geographic exclusions and additional shipping charges may apply to remote postcodes.


Contact info

5.0

Excellent

TrustScore 5 out of 5

766 reviews

5-star
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5.0

All reviews

(766)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A model piece of business

The item I wanted was in stock, at a good price, and promptly delivered.

This was not the first time I'd used Black Cat. The experience described here was common to all of my purchases.

I have no problem with recommending Black Cat's approach to business. It's a model others would do well to follow.

15 July 2026
Rated 5 out of 5 stars

Great service from Black Cat PC

Great service. Great support via the website chat facility. Sourced the most suitable battery for my older laptop top. Package arrived the next day and was very securely packed. I have yet to install the battery, just need a quiet moment. I have every confidence it will be absolutely fine and will get us off using the charger all the time.

2 July 2026
Rated 5 out of 5 stars

Order came quickly

Order came quickly. Well packed. Haven't installed the battery yet so can't comment on its quality.

29 June 2026
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Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you for your comments.

Rated 5 out of 5 stars

Responsive

Responsive. Received quickly.

11 June 2026
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks Dave, appreciated.

Rated 5 out of 5 stars

Excellent experience with laptop battery

Helpful guidance from the Black Cat team on the right battery for my laptop. Competitive price and very quick delivery. What's not to to like!

8 June 2026
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Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks James, appreciate your comments.

Rated 5 out of 5 stars

Great product

Great product, exactly what I ordered, Very fast delivery, would use again. Only place that did a genuine sell XPS15 9560 battery 9 cell

8 June 2026
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Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks for your feedback

Rated 5 out of 5 stars

Great customer service and advice

Great customer service and advice, prompt next day delivery. Genuine Dell parts. I would highly recommend using Black Cat PC.

5 June 2026
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks Alix.

Rated 5 out of 5 stars

First rate service from Black Cat

Excellent service from Black Cat . I ordered two Dell Laptop batteries form them in the last month and both arrived the next day with plenty of packaging . They also gave first rate help and advice on installation . Highly recommended .

19 May 2026
Unprompted review
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks for the great review.

Rated 5 out of 5 stars

Quick delivery, great service all round.

Very quick service, battery delivered by 08:30 the next working day. A genuine Dell battery at a price that was cheaper than buying directly from Dell. Also their website had useful tips regarding changing the laptop battery. I would definitely use Black Cat PC again.

12 May 2026
Unprompted review
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks for the great feedback

Rated 5 out of 5 stars

Great service

Great service, slight delay with one item but I was informed very quickly and even with that delay the parts arrived promptly.

I will definitely use your service again.

22 May 2026
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thanks for the review

Rated 5 out of 5 stars

Excellent help to enable me install new battery

Helped to confirm which battery was required for my Dell XPS 15 7590. Also provided detail instruction on how to install the new battery. When I ordered it was delivered very quickly.
Overall excellent

21 May 2026
Black Cat PC - Providing Dell Parts Since 1998 logo

Reply from Black Cat PC - Providing Dell Parts Since 1998

Thank you, your comments are greatly appreciated.

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