Aerospa Reviews 

145
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and welcoming staff for delivering exceptional massages that effectively relieve stress and muscle tension. Travelers deeply appreciate the calming atmosphere and convenient airport locations that make waiting for flights much more enjoyable and relaxing. Some people also felt that short express treatments offered a wonderfully quick way to unwind and refresh during busy airport travels. Consumers noted that even these brief sessions provided remarkable relief for sore necks, tired muscles, and tight shoulders before boarding. Visitors often mention that the pleasant scents and professional techniques turn a simple airport wait into a delightful surprise.

What people talk about most

Service

People report positive experiences with service, frequently highlighting exceptional massages and... See more

Staff

Consumers find staff to be exceptionally skilled, warm, and professional, frequently highlighting wonderful... See more

Product

Clients share satisfaction regarding the product, noting how the items help relax sore muscles and make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A little airport magic! I met Tinamarie at the airport and what started as a conversation turned into such a lovely surprise. She gave me a 10 minutes deep massage focusing on my back, shoulder... See more

Company replied

Rated 5 out of 5 stars

I had originally a 20 minute massage, extended to 30 minute because it was so good. I'm sorry my brain condition affects stort term memory and I wish I could remember the wonderful lady wearing a purp... See more

Rated 5 out of 5 stars

Binti’s massage removed all my aches. I even walked more upright. So relaxing as well. High degree of excellence and professionalism I want to travel again just for a massage in North Terminal, Gat... See more

Rated 5 out of 5 stars

I got a wonderful head neck and back massage from Sanish at Gatwick airport. She was so thorough and similar to my physiotherapist in deep tissue massaging. For the last 2 or 3 years every time I’m at... See more


Company details

  1. Beauty Salon

Written by the company

Established in 2012. We offer luxury beauty retail and treatments in conveniently short time slots at all major UK airports


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(145)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful manicure at Gatwick Aerospa

I had a wonderful manicure at Gatwick South Terminal Aerospa with the very helpful and lovely, Tinamarie, who gave excellent service (my nails look beautiful and she gave me the courage to choose a fun colour I love) and was so friendly and kind!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Free massage received was fabulous, I will book next time!

A really lovely lady approached me and asked if I wanted a massage for free!
I told her i had visited the chiropractor twice that week with a bad back and that i was dreading my 4 hour flight to Turkey. After taking my details I was shown to the chair and oh my goodness me, the massage I was given was very firm, but relaxing and free!
I could still smell the scent during my flight and it was wonderful.
Now that i know about this spa service I will actually book next time to ensure I don’t miss out.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

JJ big thanks

JJ has helped me release knots from my back. She’s very professional. I hope to find her next time I pass by. Great communication as well to understand my needs

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Massage

I got 10 minutes of relax and peace at London City while waiting for my flight. The staff was kind and professional. I would recommend! Thank you

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Quick, friendly, perfect!

Nipped to get my nails redone and a foot massage as we were waiting for our flight - right decision!! Both technicians were excellent at their work and very lovely to talk to. I had the most beautiful nails for my holiday, would heartily recommend Aerospa at Gatwick South Terminal.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Had a Gel Manicure and complimentary massage from Binta at Gatwick North. She was friendly and helpful but not pushy and did a great job, kept an eye on the time for my flight too.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Really nice massage

Really nice massage. Very friendly lady and so professional.
I highly recommend it. And see you next time!
Thanks
Laura L

11 February 2025
Unprompted review
Aerospa logo

Reply from Aerospa

That’s so nice to hear. Thanks for sharing. X

Rated 5 out of 5 stars

Jj was awesome

Jj was awesome! Very professional and the massage was amazing!

31 January 2025
Unprompted review
Aerospa logo

Reply from Aerospa

Thanks for sharing

Rated 5 out of 5 stars

Jj was simply great

Jj was simply great, just arrived from a 10:30h flight and feel renewed.
Will totally repeat!

31 January 2025
Unprompted review
Aerospa logo

Reply from Aerospa

Great to know you enjoyed it

Rated 5 out of 5 stars

Amazing experience

JJ gave me the best massage ever today, she’s really nice and her technique is amazing! Highly recommended!

31 January 2025
Unprompted review
Aerospa logo

Reply from Aerospa

Thanks for sharing

Rated 5 out of 5 stars

Ewa at Gatwick South is Brilliant!

Ewa at Gatwick South was not only an excellent aesthetician but also a person who gave incredibly positive customer service. You have a gem in her. I hope she continues to flourish in your organisation. May x
I would like to add a picture of my gorgeous nails she just did... but I can't seem to find this option for the review?

31 January 2025
Unprompted review
Aerospa logo

Reply from Aerospa

That’s so lovely to hear. Thanks for sharing

Rated 5 out of 5 stars

JJ gave me a wonderful 30 min massage…

JJ gave me a wonderful 30 min massage with Indian head massage and after manicure with polish. Fabulous!! Forgot I was at the airport ❤️⭐️

30 January 2025
Unprompted review
Aerospa logo

Reply from Aerospa

That’s so great to hear, really pleased you enjoyed your time at the airport. Hopefully see you again soon.

Rated 5 out of 5 stars

Superb! Thank you Horena

Horena was so lovely , she saw me sitting down and I had a shocking headache. She offered me a complimentary shaouler back and neck massage and I am so happy to say it has relieved my headache and shoulder pain. Superb thank you x

29 January 2025
Unprompted review
Aerospa logo

Reply from Aerospa

That’s so lovely to hear. Thank you for sharing this with the AeroSpa community x

Rated 5 out of 5 stars

Binta gave me a perfect quick neck &…

Binta gave me a perfect quick neck & back massage at Gatwick north.

Will be sure to come back when I next fly

Thank you Binta 🤩

27 January 2025
Unprompted review
Aerospa logo

Reply from Aerospa

We are so glad you enjoyed your treatment and the oil that was used. Thanks for sharing your experience with us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look