Super friendly and efficient service
Super friendly and efficient service
Great experience
29 September 2023
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Company details
Written by the company
Waltham Forest Scout Shop, supplying uniform to Scouts across London
Contact info
United Kingdom
- shop@7thwalthamstow.org.uk
- shop.7thwalthamstow.org.uk
Ordered a jumper and I received it…
Ordered a jumper and I received it after almost two months of the purchased
19 June 2023
Reply from Waltham Forest Scout Shop
Thanks for your review and using our shop. It’s worth noting you placed your order on the 27th April and chose to click and collect, you then failed to collect your items and we sent you 2 messages in that time. One I those weeks we were closed for half term. On the 16th June, I hand delivered your order to your Scout Leader. We are a small volunteer led shop connected to your own Scout District, to receive 1 star review from you we feel is unfair, and given that you have made no attempt to contact us with your concerns is unjustified. We would ask you to reconsider your 1 star review, considering we went out of our way to hand deliver this order directly to your group, as you failed to collect, like you asked to do when you ordered.
Kind Regards
Friendly
Friendly, helpful, and very quick service due to me leaving things until last minute
18 May 2023
Collect option unclear
It was fine, although it would have been helpful to know upfront that the click and Collect option involved collecting from the scout hut. I assumed it would be from a random location so opted to pay to get it posted unnecessarily! However, having fed that back, they quickly addressed the issue and refunded the postage charge.
1 March 2023
Reply from Waltham Forest Scout Shop
Hi, thanks for shopping with us. As a very small shop feedback is very important for us. I’m sorry that you felt the collection and delivery options were unclear. As explained when I handed you the item we would refund the delivery cost, this has been completed. If you don’t receive this in the next few days please email us at shop@7thwalthamstow.org.uk
Honest mistake was very quickly…
Honest mistake was very quickly rectified (and very apologetic too :) ).
Top marks for customer service - 5 stars.
14 June 2022
The service was great
The service was great only let down by the problems with the supply of uniforms from the HQ Scout Shop Then what do you expect when they buy everything from China.
5 May 2022
Excellent customer service
23 March 2022
Shipping is very expensive
Shipping is very expensive
And it took a long time to arrive .
20 December 2021
Local Shop with great stock
Great communication, lovely people. Click and collect service worked great.
15 November 2021
Easy and simple purchase
23 October 2021
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