Shop Novara Reviews 

Total scam, absolutely awful pans, that cost a significant amount of money, I’m embarrassed to have fallen for such balderdash, return policy is a joke ‘unused and in original packaging’ so they can …and do, just send rubbish and then refuse to give your money back, also anything at sale price (everything is) is non returnable. AVOID!

I'm not 100% sure yet about these pots and pans. They look and feel good quality but my 1st use was to cook eggs and they stuck to the pan! I treated the pans as directed 1st so they are definitely not as I expected them to perform. Delivery took a couple of weeks, but when I got them, two 26cm pans were missing. I contacted Novara and never got a reply which was my 1st worry. They did however turn up via Royal Mail a couple of days later! I can only but assume that this was a RM error. I haven't used all the pots and pans yet as I ordered a 10pc set + an extra pan. These are the most expensive pans I have ever bought, I just hope that they deliver the standards of cooking as Novara have advertised.

Bought a new Hex pan with a 60 day money back guarantee. The pan is absolutely rubbish. The hex pan is covered in hexagons that have rough edges, that all the food sticks to and burns. Cooking an omelette is almost impossible.

The 60 day money back guarantee is a complete lie, they will only do that if you haven’t used the pan. Who has a pan for 60 days unused. Stay away from this company.

Do not buy. Takes ages to deliver. Poorly packed so pan arrived damaged. Placed order around a month ago and still waiting to return for a full refund. Don't be fooled by the fancy website and bold claims.

I’m bought a pureclad pan which was advertised as top of the range non stick cookwear for £80. When it arrived it was obvious that instead of a quality pan I was expecting it was cheap aluminium. I had to assemble the handle and the lid which arrived in pieces. The handle was held on by two cheap nuts and the lid handle was so poor that when it was tightened is deformed the aluminium base and due to the extremely poor design does not form a seal on the glass lid allowing liquids to easily enter the space. On using this so called high quality NON STICK pan for frying vegetables it immediately burned and stuck to the metal surface.
I contacted Novaro who despite what they say are based in China to inform them of the poor quality and request a refund. The customer service was non existent informing me to oil the pan. Continued requested for a refund was met with silence. This pan is a very cheap knock off of Hexclad and I warn anyone against buying from Novaro as it is a complete scam. Terrible company and if you read the reviews you will see that this the common theme from folk who purchase items.

DO NOT BUY THESE PANS.... They are no not stick. I have tried every way possible to try and make a fried egg but it just sticks no matter what you do.... Hot, warm, lots of oil, less oil... Doesn't matter... It STICKS! I have also repeated the preparation process several times but no difference.
ALSO..... Tried to Contact support via email but no response at all. Please don't make the same mistake as me.

So far my pans have been great! I ordered them and have been very please. I've cooked in all of them except my wok which I will be doing very soon. It's shocking to see this much negative being posted here. Is it all legit?

Just received my pan and as soon as I put it on the ceramic hob, it started to wobble as the heat increased. I then took it off the heat and laid it on another cold ring and it 'popped back' to flat. This is Temu quality for which I paid a fortune. Scam product. Do not buy. I've heard the phrase, "you get what you pay for", and I would have accepted that if I had paid £5, not £70.

Ordered a set of 3 frying pans from Novara, the reason I purchased was that they looked the same as more expensive pans and I felt assured by their 60 day money back guarantee.
The pans took an age to arrive as they were shipped from China, when they arrived I unboxed and saw they had screw on handles which I always consider to be a low quality pan. The very nature of pans, they get hot and then cool down which causes screws to become loose, you are forever tightening handles and they can become dangerous.
I boxed the items back up and began the Novara refund process by sending an email requesting a return address. After 14 days, I had no response despite sending many email requests. I then contacted my bank to begin a reclaim process, suddenly, I get a response from Novara asking me to send pictures of the issue, after exchanging a few emails they then provided a return address in New York, USA, I am in the UK. I contacted my bank again and they advised that I need to return the pans as when they do a reclaim Novara will say that I still have the pans. It cost me £109 to return the pans, the cost of the pans was £184, I am sure they felt I was not going to return them.
The bank has refunded me the cost of the pans, I am in the process of trying to get the cost of returning the pans back from Novara.
Please do not buy from this company, they have raving reviews on their website, if I had seen the reviews on this website, I would never have ordered from them.

I bought some pans with lids just before xmas 2025.
To be honest the actual pans are good, but the lids are extremely cheap and a total rip off; they don't even look like the ones on the website. They collect water in the gap and one of them even exploded in my cupboard leaving small pieces of glass everywhere!

I politely contacted Novara customer services who responded to say that they were busy. Three week later having chased for a response twice, I'm still waiting.

Bad product, bad customer service = bad company.

You're better off going with another brand for this type of pan, even if they are slightly more expensive.

I ordered a knife sharpener and added the Japanese Whetstone Attachment Kit (240 grit & 3000 grit) to my order, which increased the total by £27. I only realised after receiving the order and checking my account that this product was not complimentary.

I emailed immediately to request a refund, but received no response. I emailed a second time and again no reply. Now I’m left with a product I don’t need.

It’s really upsetting that there is no customer service support and no one replies to emails after purchase.
The only reason I’m giving 2 stars is because there is no refund option and no response to customer emails.

My order arrived on time. The large frying pan with lid is excellent so far. I’m very pleased with it.

Scam company

Ordered before Xmas told them specifically to not send whilst I was away when I ordered

Don’t reply to my emails.

Still have not recieved item.

Awful company do not use

Made the order in error and immediately tried to cancel with the same hour. All emails went unanwered until I recieved a 'your order has been shipped' notification two weeks later. The tracking number was for a package that was delivered somewhere in the UK two months prior... I then recieved an email saying 'Sorry, it's already been shipped'... I rasied concerns saying I had emailed immediately and that the tracking was incorrect- to no response. Then another two weeks later, a different, real tracking number came through. The item arrived and no emails were responded to for return.

Great pan.
There was an issue with a postage shortfall but this was sorted hassle-free by Joel. Thank you.

Thank you for the reviews. I wanted to order one, I have seen the opinions and I think I dodged a bullet.

I ordered two pans, that were delivered separately. Novara, kept me up to date regularly on delivery dates. Pans were well packaged and appear to be great quality.

I should have read this page before buying!

Ordered a set of Damascus steel knives. Took 2 weeks to be delivered and turned out to be laser engraved with the pattern, not real Damascus. Requested a refund and 3 weeks later they agreed to provide me the returns address… in New York! Completely unreasonable for a UK/EU consumer.

Appalling - worst pan I have ever had, can't use it and far too much money spent on something so useless - STAY CLEAR - customer service is equally as shocking never again

Worst customer service!
Ordered a 30cm pan with lid, received 24cm pan with lid in a 30cm pan box.
Customer service says I have to pa return shipping for their mistake. They tried offering me a 20% refund with another purchase of the same pan! This is ridiculous!
And it takes 1 to 2 weeks to get a reply from them.