ShootCert® Reviews 

1,265
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 297 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the remarkably fast turnaround, noting that medical forms and certificates are processed efficiently as soon as details are received. Consumers frequently point out regular progress updates and clear communication, which successfully transforms a potentially stressful situation into a completely seamless journey from start to finish. People often mention that staff members are extremely helpful, guiding them step by step and completely removing the usual administrative hassle. However, some reviewers were not happy with communication issues, noting frustrating difficulties in getting timely replies to their emails and experiencing a lack of responsiveness.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that it provides a fast and efficient alternative... See more

User experience

Clients share positive opinions on user experience, describing the online process as extremely helpful, fast,... See more

Response time

Customers consistently note positive experiences with response time, highlighting fast turnaround times and... See more

Staff

Consumers find staff to be exceptionally helpful and professional. Reviewers consistently mention that the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick and efficient communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pdf forwarded within 48 hours of my doctors surgery doing their bit. Just missed my renewal date but it did arrive on the expiry date. Overall, shame my doctor couldn't do the service and get the p... See more

Rated 5 out of 5 stars

This is the first time I have used ShootCert. My doctor has always supplied my medical records, until now! As a Basc member I decided to contact ShootCert for help! What a fantastic service, it is.... See more

Rated 5 out of 5 stars

ShootCert have been absolutely fabulous in helping me with my medical records for my FAC/SGC renewal. Extracting the information from my GP was a long and tortuous process that easily exceeded the... See more

Rated 5 out of 5 stars

ShootCert provided me with an excellent service. They regularly reminded my GP practice to action my information. Plus regularly kept me updated. My GP practice took weeks to respond so it was quite... See more


Company details

  1. Medical Certificate Service
  2. Medical Group

Written by the company

At ShootCert, we make securing your firearms medical report simple, fast, and hassle-free. Whether you’re applying for a shotgun or firearm licence in the UK for work, recreation, or target shooting, we’re here to help—especially when your GP can’t or charges too much. We’re proud to be the only independent, doctor-led provider in the UK and the only service recommended by the British Association for Shooting and Conservation (BASC). Trusted by the Countryside Alliance and CPSA, our dedicated panel of trained, GMC-registered doctors delivers a confidential, efficient, and expert service designed for shooting enthusiasts. Applying is quick and easy—just 10 minutes online, no face-to-face appointments required. Let us handle the paperwork so you can focus on what you love. Choose ShootCert: trusted by the shooting community, backed by professionals, and designed for your convenience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,265)

289 reviews in the last 12 months

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Rated 4 out of 5 stars

It all was going so well…

It all was going so well…

Great experience with you while generating the documents. However, a few queries have risen since and non of my emails have been acknowledged, even follow up emails.
Such a shame.
Hopefully it’s just an oversight and you will respond.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

I chose to use this company because it…was recommended

I chose to use this company because it was recommended in Basc.
It was easy to fill a form in on line. The process was easy to follow.
I don't have a printer so they printed out the paperwork for the Doctor. I then took it to the Doctors. The paperwork when completed was sent to Shootcert who sent it to me to forward to the Police when submitting the renewal shotgun/firearm form.

4 March 2026
Rated 5 out of 5 stars

Very disappointed with shoot cert

Very disappointed with shoot cert, my GP practice sent my medical records back on the 4th Feb and I’ve had nothing back, I’ve sent 4 emails regarding this and they can’t even reply to update me, and there’s no phone number to contact them, and they want good reviews. This has now been sorted and I have to say it was totally my fault, I gave them the wrong email address.

13 March 2026
Unprompted review
ShootCert® logo

Reply from ShootCert®

Hello Mark, thank you for your feedback. We’re sorry to hear that you felt disappointed with the experience.

According to our records, you applied on 9 January and your certificate was completed and sent on 4 February, shortly after your GP records were received.

Update: As discussed today, it appears that your email address was misspelt when the application was submitted, which meant our emails would not have reached you. That would explain why you did not receive the certificate or our earlier communications.

Now that this has been identified, we’re happy to resend the certificate to the correct email address.

Thank you for bringing this to our attention, and please let us know if there is anything further we can help with.

Rated 5 out of 5 stars

great service

great service right form the first call very helpful kept me informed all the way. a very quick turn around unlike my drs 14 to 16 weeks and twice the price thanks again to Sarah and
Shooting Medicals LTD

12 March 2026
Unprompted review
Rated 1 out of 5 stars

I paid shootcert on 26th January

I paid shootcert on 26th January, and have since sent them 3 emails in last 3 weeks and still waiting for some sort of communication regarding my medical certificate.

How difficulult can it be to reply to an email! If only they had a phone number to contact them, but what a surprise they do not.

9 March 2026
Unprompted review
ShootCert® logo

Reply from ShootCert®

Hello Steven, thank you for your feedback.

We’re sorry to hear that you feel frustrated while waiting for an update. We appreciate that it can be concerning if you don’t receive a reply to a progress enquiry, and we apologise if this has been your experience.

Having reviewed your application, we can confirm that it is still progressing within the expected timeframe. Our records show that your GP practice has acknowledged receipt of your Subject Access Request (SAR), and their data provider is currently processing the medical records needed for the ShootCert doctor to complete the review.

Once those records are received, your application will move forward to the medical assessment stage. We will notify you as soon as there is any update.

Thank you for your patience while we await the information from your GP practice.

Rated 5 out of 5 stars

Brilliant service.

This is the second time engaging the services of ShootCert. They deliver an excellent, cost-effective solution, and I would not hesitate in recommending to any of my friends. Many thanks.

2 March 2026
Rated 5 out of 5 stars

Had to renew a licence

Had to renew a licence, shoot cert helped to speed up the process as I was a little behind on the renew. Offered additional support if there were any issues with the application.

6 November 2025

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