ShoeMed Limited Reviews 

1,271
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 575 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their understanding, professionalism, and extensive knowledge, offering patient and helpful service. Many people appreciate the high quality and comfort of the products, finding suitable footwear for various needs and improving their well-being. Reviewers also frequently highlight the efficient service and prompt delivery of their orders. However, some customers also noted inconsistencies with sizing, leading to returns. A few other people also felt that there were occasional issues with delivery, including delays, lack of tracking, or parcels not arriving as expected.

What people talk about most

Product

Reviewers mention positive feedback about product, often highlighting the comfort, quality, and suitability... See more

Staff

Customers consistently note positive experiences with staff, highlighting their attentiveness, helpfulness,... See more

Quality

Users consistently express satisfaction with the quality of the products, often highlighting their comfort,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the attentive, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife lives with aftermath of a foot injury, and subsequently finds it difficult to find shoes that fit properly and remain comfortable for any length of time. The staff member was extremely underst... See more

Company replied

Rated 5 out of 5 stars

Visited the Stratford-upon-Avon store last week for a speculative browse. Tried on a few pairs of shoes in different sizes with different inserts. Probably in the shop for 30 mins or more. Received im... See more

Company replied

Rated 5 out of 5 stars

Amanda spent time to understand what the problems with my feet are and she suggested several types of shoe to alleviate the problems. Three pairs of shoe were sent to my hone to try. One was very succ... See more

Company replied

Rated 5 out of 5 stars

We arrived very early for our appointment but were still seen straight away. Lizzie started the appointment by introducing herself, measured my mother’s feet with care, and was very kind and patient w... See more

Company replied


Company details

  1. Shoe Store
  2. Orthopedic Shoe Store

Written by the company

ShoeMed – Where Comfort Meets Style Founded in 2011, ShoeMed was created for people who experience foot problems and struggle to find suitable, stylish footwear. For over a decade, we’ve proudly served customers from our high street store in the heart of Stratford-upon-Avon and through our highly rated website. At ShoeMed, we’re confident that once you shop with us, you won’t need to go anywhere else for your footwear needs. We specialise in fitting even the most challenging feet. Our carefully curated selection of brands ensures we can meet a wide variety of needs—from the cushioned comfort of Joya Shoes, to the stable rocker soles of Finn Comfort, and our latest addition, Orthofeet, offering hands-free footwear and multiple width options. No matter the shape, size, or specific issues with your feet, our expert team is here to help you find the perfect fit—without compromising on style.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(1,271)

522 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Extremely thorough investigation, including reference to the notes on their system from previous visits, of what was required to suit my feet. A re-evaluation/re-measuring of my feet to find what changes had occurred since then. Friendly, helpful staff.

27 March 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much for taking the time to post a review. We are so happy to have been able to help you find suitable footwear.

We look forward to seeing you again, wishing you all the best ShoeMed

Rated 4 out of 5 stars

Shoes for difficult feet.

I have not ordered from this company before. They have a good selection of shoes for "difficult " feet. They fulfilled the order quickly and sent 48 hour tracked, it was a pity that royal mail did not manage to deliver until 5 days late.

20 March 2026
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Reply from ShoeMed Limited

Thank you for posting a review.

We do hope your Waldlaufer shoes are comfortable and as you expected.

Please accept our apologies for late delivery.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Walking on a Cloud !

I have a few very painful things going on with my feet, including fat ball astrophy. For a long time now I'm unable to stand for long and by the time it comes around to cook tea I'm in real trouble. Walking around doing housework is very painful too. I came across Womens Hands-Free Lorin Sapphire House Shoes on ShoeMed website and although expensive for me I thought I'd try them. Very apprehensive buying on line too, not being able to try them. Arrived this morning and I gingerly started slipping my foot into one of the House Shoes. All I can say is - wow!!! What a fabulous feel! The slipper shoe, as I call it, was so comfortable, yet with a good strong sole and support to cushion my feet when spending all those hours standing doing housework, cooking, etc. I put them on at midday. Stood preparing soup, cooking tea and vacuuming the home, and generally walking around. Took them off to go to bed. No having to rest in between chores, because my feet hurt too much and no terrible aching which I've been suffering with for months. Worth every penny to me! I would have liked to wear them when walking my dog, instead of having to use my scooter! And since reading the other great reviews I find the shop is at Stratford upon Avon and so I can visit in person and see what shoes they may have to help me actually walk with my dog. The Staff at Customer Service were very helpful too and replied to my email by return. To say I'm very happy with the house shoe is an understatement. Anyone who suffers with painful feet will understand why I'm so pleased to have actually found footwear that enables me to walk without awful aches and pain.

26 March 2026
Unprompted review
ShoeMed Limited logo

Reply from ShoeMed Limited

This is amazing, we are so very happy for you.

Thank you for taking the time to post a review and for trusting us.

We really hope you are able to visit our Stratford Upon Avon store and see our full collection where we hope to find you something suitable for your dog walks.

Thank you once again and wishing you all the very best.

Best wishes ShoeMed :)

Rated 3 out of 5 stars

Couldn't get them on!!…

I thought these would be perfect for my husband! I still think they'd be good for smaller feet but unfortunately he could not get them on. The gap to slide feet in is way too small so not hands free or anything else.

19 March 2026
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Reply from ShoeMed Limited

Thank you for taking the time to post a review, we are sorry your recent purchase was not suitable.

Please do contact our in store team who will be happy to help you.

All the best ShoeMed :)

Rated 5 out of 5 stars

Helpful, knowledgeable staff

The member of staff knew her stock and took care to bring me things that might suit the shape of my foot.

19 March 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much.

We are delighted to have been able to help you.

Hope to see you in store again!

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Really good service and advice from…

Really good service and advice from Amanda ( i think ) friendly and knowledgeable. Gave me confidence in the purchase.

18 March 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much for posting a review.

We are so happy you received such good service and we will be sure to let Amanda know.

Thank you so much for your continued support.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, delivery prompt. Shoe fit was very good. Will order from them again.

17 March 2026
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Reply from ShoeMed Limited

Thank you!

Rated 5 out of 5 stars

Trainers arrived before the expected…

Trainers arrived before the expected date.Very well packaged and really good quality.Very comfortable and a perfect fit

12 March 2026
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Reply from ShoeMed Limited

Thank you so much for taking the time to post a review.

So pleased your Joya trainers are such a good fit.

Wishing you all the best ShoeMed

Rated 5 out of 5 stars

Helpful and friendly member of your…

Helpful and friendly member of your team helped me to select shoes for problem feet!
I would recommend you.

11 March 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much :)

We are so pleased to read you had a pleasant experience at our Stratford Upon Avon store.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

My last ShoeMed shoes were falling…

My last ShoeMed shoes were falling apart. I looked at the ShoeMed website and saw the shoes that I wanted and the sizes available which included my size. I phoned the store but I did not have time to call in an see them due to it being a 2 hour round trip by car and my work commitments. I paid for the shoes over phone on understanding I had 28 days to return them in their box if unsuitable. The shoes arrived in about 3 working days and I was not charged for postage/packing. Staff were very helpful on the telephone. Very pleased with the shoes I received which are really comfortable and I will be keeping. The shoes are perfect for me as they have removable insoles which I have replaced with personalised orthotics (insoles). Thank you ShoeMed.

27 February 2026
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Reply from ShoeMed Limited

Thank you :)

We are also so pleased to have been able to assist you in your footwear purchase.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

Excellent buying experience

Easy to purchase with a quick delivery. Nice touch in that the invoice had a hand written comment, thanking me for for the purchase. Excellent Customer Service.

10 March 2026
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Reply from ShoeMed Limited

Thank you so much for taking the time to post a review.

We are so pleased you liked our little note, we do try and give a high stand of customer service.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

Highly recommended

Great price, fast delivery and a lovely personalised note. I highly recommend ShoeMed and will definitely buy from them again!

9 March 2026
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Reply from ShoeMed Limited

Thank you so much :)

Rated 3 out of 5 stars

I purchased some trainers

I purchased some trainers which I got wrong, I sent an email saying that I had made a mistake and wanted an exchange, but they said they would not exchange just send them back unused (obviously) and order the new ones . Which is what I did but are now still waiting for the refund for the original ones.

9 March 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for taking the time to post a review.

Your refund was processed on 12th March and has cleared our system, please check with your bank/card issuer.

Your order placed on 11th March, was delivered on 12th March, please check the tracking number that was emailed to your order address. If you have not received, please contact us and we will investigate this for you.

Kind regards ShoeMed :)

Rated 5 out of 5 stars

Excellent Slippers

Excellent Slippers, Delivered Quickly. Thank You.

7 March 2026
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Reply from ShoeMed Limited

Brilliant, thank you :)

Rated 5 out of 5 stars

Excellent selection of shoes and…

Excellent selection of shoes and friendly, knowledgeable staff who went the extra mile with exemplary customer service.

6 March 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much for taking the time to post such a lovely review.

We will make sure the in-store team are made aware.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service, wonderfully comfortable shoes

6 March 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much, delighted to read your Finn Comfort shoes are providing you with some comfort.

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