Bad experience time and time again. They will send you the wrong or falsely advertised item. Some packages will be lost and they will stall you for weeks with the excuse of "investigating" with th... See more
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See what reviewers are saying
Great service from start to finish. The website was easy to use, ordering was straightforward and everything arrived quickly and well packaged. Really happy with the experience and would definitely or... See more
Best spot it UK for online Tangiers, proper coal and Wookah apparatus. Some job to be done on ‘subscription perks’, but I hope my favourite suppliers will keep the prices smartly reasonable to compens... See more
Received my order (SGS-13128433303934) in less than 24h, geniune hookah, super well packed, got some presents for free (thank you) as a bonus. Its been a while since an online transaction went... See more
Company details
Written by the company
Shishagear, Starbuzz, Savacco, Fumari, Tangiers, Hookah, Shisha, Apple on Top, Kaloud Lotus, Khalil Mamoon, Al Fakher, Art Hookah, Blazn Burner, Blue Mist, Double Apple, Overdozz, Alpaca, London, UK
Contact info
East Lane Business Park, HA7 2JD, Wembley, United Kingdom
- 0800 0487458
- cs@shishagear.com
- shishagear.com
4.0
Great
611 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Terrible communication and service
Terrible communication and service - 10 days deliver for a next day delivery. Shane wazookah shut up shop as these cowboys have no clue
3 February 2025
Scammers!
Scammers!! Paid for next day delivery and it arrived broken! Then took multiple chasing to sort refund. To which I was agreed to get my delivery fee back. They’ve now only refunded product fee and not delivery fee and ignoring me! Abilities scammers taken this to ombudsman to sort now.
24 December 2024
Unprompted review
I paid for next day delivery and they…
I paid for next day delivery and they sent me order after 4 days
30 September 2024
Efficient and Reasonable
Shisha Gear has a good selection of tobacco and items which are fairly priced.
From the order to the door it was efficient and reliable.
I won’t hesitate to order again.
2 October 2024
Unprompted review
Reliable and good range of flavours
Been using these guys for a number of years now. Always great products and service. Quick turnaround on UK orders and if you're a regular, you can earn points that give you discounts. Any issues (not that I've had many) a simple email usually clears things up.
28 August 2024
Unprompted review
Great site
I bought the products that were of good quality and very well packaged.
I will come back more often
26 July 2024
Awful Customer Experience
Did not receive delivery despite waiting in all day. Shishagear advised it was returned to them and i would have to repay postage to resend the parcel back out to me! Asked for a refund for full payment back.. still waiting for refund.
Awful customer service response. Will not be ordering with them again!
18 April 2024
Unprompted review
I ordered online and it’s been a while…
I ordered online and it’s been a while no updated. I tried to text them in the mail and website direct message and Instagram and WhatsApp I call all the numbers but they never answer. I’m still not sure if I will get my order.
12 April 2024
Unprompted review
Brilliant service and goods.
Brilliant service and goods.
The team has a huge collection to choose from, which will suit everyone
30 January 2024
The best!
Great quality, lots of choices, ordered some essential for my hookah and everything came on time with everything wrapped nicely. Even got some sweets! Prices are fair, not too expensive at all. Overall great site!
29 December 2023
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