I had a positive experience with Ship To The Moon. My order arrived within the expected time, and the tracking worked well throughout the process. The support team also answered my questions politely.... See more
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See what reviewers are saying
Fast and reliable service. Very kind people and also synced with the online shop so my orders are automated.
I’ve tried several dropshipping suppliers over the years, but Ship To The Moon stands in a league of its own. From day one, the onboarding process was seamless , connecting my Shopify store took just... See more
Great experience working with STTM. Very professional team; help me a lot to source and ship all products to my clients efficiently. The communication and support were very prompt and smooth with... See more
Company details
Written by the company
Globe ecommerce supply & shipping solution
Contact info
8 The Green Suite #7850, 19901, DOVER, United States
- 2068000767
- hi@shiptothemoon.com
- shiptothemoon.com
4.7
Excellent
82 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tried out branding with them
Tried out branding with them, telling them the vision of what I want and it came back great. IT really helps to elevate my business
26 February 2024
Reply from SHIP TO THE MOON
Thank you for your kind review Alexander! We thrive on our customers' success, and we hope to keep up with your expectations at all time!
Quick Response
I was in touch with their agent Chendie. He is very helpful and quick at responding to my questions.
14 February 2024
Reply from SHIP TO THE MOON
I've forwarded the message to Chendie. Thank you for taking the time to write a review :)
Just stay away from this company they…
Just stay away from this company they are really useless 10% of packages shipped by them have disputes on them late shipping bad service bad communication
10 January 2024
Unprompted review
Reply from SHIP TO THE MOON
Hello Hossam,
We sincerely apologize for the less-than-ideal experience you had with our company. We understand the importance of reliable shipping and clear communication, and we regret that we fell short of your expectations. Your feedback is invaluable to us, and we're actively addressing the issues you've highlighted to enhance our services. We appreciate your patience and hope to have the opportunity to better serve you in the future.
excellent experience
10 January 2024
Unprompted review
Reply from SHIP TO THE MOON
Cheers! Thank you for taking the time to write a review for us. It keeps us going!
Lots of love,
Ship To The Moon Support Team
Terrible company, avoid if possible
Its terrible company, proccesing time 7 days after payment. Communication is very slow, few hours they are looking for my orders. They send different sizes, and other mistakes that will cost you. Easiest way to go out of business if you work with them.
12 September 2023
Unprompted review
Reply from SHIP TO THE MOON
Dear Paul Kul,
We appreciate you sharing your feedback, and we take all customer concerns seriously. However, we would like to address your comments.
While we understand that you may have had concerns with our processing times and communication, we strive to provide efficient service to all our customers. We apologize if there were any delays or issues you encountered during your interactions with us.
However, it is essential to maintain respectful and professional communication when discussing any issues or concerns. We do not tolerate rude or racist comments directed towards our colleagues. Such behavior goes against our principles of respect and fairness.
Given the nature of your comment, we regret to inform you that we cannot continue to work with you as a client. We believe in maintaining a respectful and positive working relationship with all of our customers, and we hope you understand our decision in this matter.
If you have any further questions or require assistance, please feel free to reach out, and we will do our best to address your concerns within the bounds of respectful and professional communication.
Sincerely,
Ship To The Moon
Processing constantly delayed because of unclear/incomplete communication
There's one thing that STM has for them is how cheap they are compared to others. They always get the best deal I've seen.
Unfortunately, the service matches that, the processing kept being pushed back because of lack of communications, delays in answers, incomplete processing, unclear communication etc.
All that resulted in an increasing delay of processing times and I just couldn't deal with them anymore. They kept changing shipping methods when I made my choices clear from the very beginning too.
On top of that they have a lack of expertise in sourcing products, if you expect them to really source exactly whatever you found on Ali etc., don't. Because you will most likely hit a wall very quickly, unless you only source trending products I guess. While the competition will most likely be able to source it.
Also, I need to mention that everything was done manually since I'm not selling on Shopify, maybe your experience will be better if you use their app, I don't know.
20 July 2023
Unprompted review
Reply from SHIP TO THE MOON
Dear Christopher,
Thank you for taking the time to share your feedback about your experience with us. We appreciate your honest comments and would like to address your concerns.
We are pleased to hear that you found our pricing competitive and that we were able to offer you some great deals. However, we are genuinely sorry to hear that you encountered challenges with our service, particularly regarding processing times, communication, and shipping methods.
We acknowledge that delays and unclear communication can be frustrating, and we sincerely apologize for any inconvenience you experienced. We continually strive to improve our processes and communication to provide a smoother experience for our customers.
Lastly, we understand that the manual process may have posed challenges for you, and we do offer an app that streamlines the dropshipping process for Shopify users. While it may have been a different experience for you, we are committed to making improvements and ensuring a seamless experience for all our clients.
Thank you for sharing your insights with us, as it helps us identify areas for growth and improvement. We apologize for any inconvenience you faced during your time with us and appreciate your feedback as we continue to work towards enhancing our services.
If you have any further comments or concerns or would like to discuss your experience in more detail, please do not hesitate to reach out.
Sincerely,
Ship To The Moon
Delayed lift off
Was place with a sales agent named Meraflor and was very disatisfied with her unprofessionalism. As someone that is new to the space i have been unable to start getting order because a person refuses to do there job without any reasoning. Ive been very patient mand repectful but it seems im being taking for granted. Its now almost 2weeks later
16 May 2023
Unprompted review
My testimony
My testimony, after almost a month and over 150 orders, is not very positive! They are very slow in processing orders no less than 3/5 days (very different from the 24 hours they promise). Now I'm still waiting with some firm orders of December 16, despite the various reminders, I have not had any response!
26 December 2022
Unprompted review
Great communication with all teams…
Great communication with all teams members: sourcing team, sales team...They helped me a lots once I started my ecom business. They will answer you everything you need :p
26 April 2022
Unprompted review
THANK YOU SHIP TO THE MOON
SHIP TO THE MOON
Thank you for you big help I really happy that I find you and we are working work a long time you guys make my busines easy Thank you ♥️♥️
26 April 2022
Unprompted review
Very fast and reliable
25 April 2022
Unprompted review
the app was so nice and easy thank you…
the app was so nice and easy thank you for all the good service that you provide for us
16 April 2022
Unprompted review
Best Team and service
This is the best team and the best service I have ever seen. If you need help contact them and they will response you fast.
15 April 2022
Unprompted review
so far very satisfied
so far very satisfied
Celine, Decee and Julie are great!
Great Service, Good service, fast and uncomplicated conversations.
I‘am glad to work with Ship to the moon because we switched from CJ to Ship to the moon
22 March 2022
Unprompted review
STTM has amazing 🥲 personnel and they…
STTM has amazing 🥲 personnel and they know what you want and need. They respond to your questions the same day or two.
16 March 2022
Unprompted review
Very good service and work!
Its better than you probably think !! Its just a perfect service, simple and fast. All team work hard to do the perfect job! The communication are very nice, fast and clear! I cleary just recommand! They are a great team!
28 February 2022
Unprompted review
amazing service with great customer…
amazing service with great customer support. They make fulfillment very easy and automate almost everything for us!
24 February 2022
Unprompted review
STTM helped my business a lot
STTM helped my business a lot. Sourcing products is fast and easy. The customer support is really top of the line. Really helpful and motivated to help get your business to the next level
21 February 2022
Unprompted review
Great experience with STTM- Bring your Business to next level
Great experience working with STTM. Very professional team; help me a lot to source and ship all products to my clients efficiently.
The communication and support were very prompt and smooth with The team.
Easy to connect my Shopify store and get a quote for my products.
STTM helps me to grow my business and have trust in sourcing and shipping.
Great thanks Celine for the help and assistance.
17 February 2022
Unprompted review
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