Amazon Reviews 

I noticed over the last few months that a lot fewer items are now available for next day delivery than there used to be. This was the primary reason why I have been using Amazon (have been ordering stuff almost every day for years) . Considering canceling my prime membership as it's value significantly reduced. I'm also ordering more from other suppliers now who offer next day delivery. I foresee moving from Amazon all together over the next few months unless something changes

Package delivered to incorrect address. So ok, mistakes happen but trying to report issues and getting meaningful response is nigh on impossible.
The one star is for quick delivery even though it was to the wrong place! Zero stars for customer service.
It shouldn’t be up to me in 34°C temperatures to trawl around possible places for it to have been delivered to in error.

The delivery driver for Torquay is unable to read addresses. Today I arrived home to find two parcels not even close to my address and as per usual you can't ring amazon to sort it out.

What is going wrong at Amazon UK with deliveries? Parcels are being marked as delivered but not to me. Then when you try to find out, you are sent into an endless AI chatbot loop! And now delivery times are being changed. Listed when bought as being for next day, then changed to next week? That's now happened 3 times in the last week. Very odd and very poor service.

Amazon Product delivered by Ervi. This is the second time a product as been delivered to me recently by Evri.
Each time the delivery person has just left the product
outside my block of retirement flats near to the front door without making any attempt to inform me it as been delivered when there is the simplest of phone systems
next to the front door to use. I was informed of the items
arrival by a neighbour returning home, it could have been
just as easily stolen by a passer by. I don’t think there is
any excuse for not delivering the products ina proper way when they could have easily gained access to my
block of flats or at least rung the phone and let me know
the product was being left outside. I think just dumping
them as quick as possible is not acceptable.

One of if not the worst for delivering any parcel.
None of them have the decency to ring or knock a door, they dump them in full view of anybody walking past.
If you do manage to catch them before they drive off you get a mouthful from someone who barely speaks a word of English.
Order from Ebay and still get Amazon delivering

I purchased a DashCam from AJ SIMS who were badly let down by Amazon Shipping services , their chosen couriers, when their delivery driver provided inaccurate proof of delivery claiming it had been delivered when our cctv system conclusively proved no such delivery had occurred. This led me to days of anxiety as I had to convince the seller that I’d not received my purchase. Fortunately they did eventually accept our cctv evidence and a replacement was provided and this time safely delivered. But shame on Amazon for allowing misleading proof of delivery to be provided to the seller and me their customer. As it was a birthday gift ordered well in advance this delay in was very upsetting as it did not arrive in time and I had days of avoidable anxiety whilst the matter was resolved.

Their estimated delivery slots mean absolutely nothing. It'll start at 2pm then slip to 3pm, then to 4pm, then to 5pm, then to 6pm etc...

And if you aren't in when they finally bother to show up they'll just dump the package in plain site and exposed to the elements.

Wish there was a zero stsr rating. Missed 2 "Tomorrow" deliveries in.3 days.....
No ressons/excuses

Just had a parcel thrown over our side wall which is very high no way the driver could see over to see where it would land, it landed in a flower bed ,he couldn't be bothered to deliver at the front door which he could get to.

Delivered to the wrong address yet again!
Completely ignored my instructions, again!

If I could give Amazon UK minus stars I would do so.When I first started shopping online with Amazon UK they were quite reliable and very useful as I am not well and depend on online shops.However the last few months the service has been appalling .
Delivery times for prime now taking 2 days or more not next day!!
Items paid for suddenly being out of stock and never delivered.
Delivery dates changing and items that just NEVER arrive.Or being told an item will arrive won't arrive will arrive won't arrive ..
Couriers that haven't a clue what they are doing.
Endless wasted hours on web chat with advisors who lie to me over and over and when they are caught out cut me off.However Amazon do not care about customer service absolutely shocking company.

My delivery on Saturday was to the wrong address. There was nobody home, I had not specified a safe place to leave the parcel. My parcel was left outside in the rain in a location visible to passersby so it could've easily been stolen. Thankfully when the home owner came home they brought the parcel to me.

I am absolutely furious. It has been pouring with rain all morning and the Amazon driver saw fit to leave my parcel (which contained a paperback book) by the front gate. By the time I discovered it, it was soaked through and the book was spoiled. We have an enclosed porch where he could have left it plus I was in so a ring on the doorbell would have alerted me to the fact that it was there. This is appalling service.

Well I thought Amazon would be different, how wrong I was, waiting in for prime same day delivery, and like all the other amature over promising delivery services they ran into a problem !! What problem ? who knows will be cancelling my subscription. I would rather pay extra now and shop local.

14 days since order. No delivery. No tracking. No updates. Absolutely dreadful logistics. Third party seller isn’t bothered, just says things get lost. Ordered a replacement item, same again. No delivery, no tracking, no updates. Avoid avoid avoid..

Does Amazon read these reviews? Every single person is complaining about them and giving them 1 star!
Obviously Amazon don't care about their extremely poor delivery service!
My parcel was simply left behind the bin, despite me being home and the bell wasn't rung nor the door knocked.
Amazon, your delivery service is crap, sort it out!!!!!!

The package was delivered to a completely different house, with a different name and address. It was impossible to register a complaint with Amazon. They do not want to know, and just advise you to go and find your package with the neighbouring households.

Every time I order I get a time when it's going to arrive and then it increases and increases sometimes to then be told I'm not getting it till the next day we all think Amazon is convenient but it's not when things don't arrive. I'll be cancelling today and I know they will not care but so long as I know I'm not putting my money to bad service.

Consistently rubbish service. I live at the end of a very short public footpath and the drivers can’t be bothered to walk down the path. Usually I receive a message saying I wasn’t in, even though I was. I know this is a lie because on the occasions they do deliver it’s just dumped on my doorstep without ringing the bell. This time after waiting in for hours for a delivery I urgently needed, I got a message saying I had initiated a return. I no longer use Amazon for shopping but unfortunately other companies use their delivery services.