I was happy with the store purchase protection and deal from the protection company. Also, was satisfied with being able to have several payment options. Only gave four stars because I need to see w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just don't like having to buy insurance for tickets. Feel like its a money-grab.
Company replied
Could of been made more apparent what the price for further subscription would be.
Company replied
I appreciate the online service. However, checking the color is difficult. Any chance of a international standard color code reference in description? Pantone? Hex? PMS? CMYK? RGB?
Company replied
Company details
Written by the company
ShipmentProtect is the only monthly service that will protect all your online purchases. Our service helps you receive a reimbursement or refund for any online purchase that is lost, stolen or damaged.
Contact info
4.3
Excellent
1K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ShipmentProtect
Hi Mark,
Thanks for your feedback! We’re happy to hear the process was quick and precise.
Let us know if we can help in the future.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
This was a very easy process
This was a very easy process. Once your case is assigned to a representative, they will walk you through every step , you just have to do your diligence in providing your proof.
7 April 2026
Reply from ShipmentProtect
Hi Tierra,
Thank you for taking the time to share this! We truly appreciate your detailed feedback and are glad to hear our team was able to guide you through each step.
We’re always here to help whenever you need us.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Reply from ShipmentProtect
Hi SherylAnn,
Thank you for your feedback! We’re glad to hear setup was easy.
We’re here anytime you need support.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Reply from ShipmentProtect
Hi there,
Thank you for your kind words! We’re glad you had a wonderful experience.
We’re here anytime you need assistance.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Simple and straight forward
6 April 2026
Unprompted review
Reply from ShipmentProtect
Hi Quayson,
We appreciate your feedback! Glad to hear the process was simple and straightforward.
We’re here if you need anything further.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
so far so good
so far so good
have not received tickets yet but process was easy
5 April 2026
Unprompted review
Reply from ShipmentProtect
Hi Brad,
Thanks for your feedback! We’re glad the process has been easy so far.
If anything comes up, we’re here to help.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
site was tough to navigate when looking…
site was tough to navigate when looking for seats
5 April 2026
Unprompted review
Reply from ShipmentProtect
Hi there,
We’re sorry to hear the site was difficult to navigate while selecting seats—that can definitely be frustrating.
While we don’t manage the ticketing platform itself, we appreciate you sharing this feedback.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Reply from ShipmentProtect
Hi there,
Thank you for your kind words! We’re glad you found it to be a great way to help secure your packages.
We’re here anytime you need support.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Took too long to check out
Took too long to check out. Lots of issues with Paypal Pay Later, couldn't add my AMEX card.
5 April 2026
Unprompted review
Reply from ShipmentProtect
Hi Mariah,
We’re sorry to hear about the issues during checkout—that can definitely be frustrating.
This may be related to the merchant’s payment system rather than our service, but we appreciate you sharing your experience. If you’d like us to review anything further, we’re happy to help.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Keith
Reply from ShipmentProtect
Hi Keith,
Thank you for your feedback! We’re glad to hear the app was easy to use.
Feel free to reach out anytime if you need assistance.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Reply from ShipmentProtect
Hi there,
We appreciate your feedback! Glad to hear everything is working well.
We’re here anytime you need support.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
CREDIT CARD INFO WAS CHANGED TO…
CREDIT CARD INFO WAS CHANGED TO DIFFERENT INFORMATION
4 April 2026
Unprompted review
Reply from ShipmentProtect
Hi Gary,
We’re sorry to hear your concern regarding your card information—that’s something we take very seriously.
ShipmentProtect does not alter or change customer payment details. If you believe there has been an issue, we recommend contacting your bank or card provider immediately. We’re also available to review any concerns on our end.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Fast and easy!
4 April 2026
Unprompted review
Reply from ShipmentProtect
Hi Casey,
Thanks for your feedback! We’re glad to hear it was fast and easy.
We’re here anytime you need assistance.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Reply from ShipmentProtect
Hi Stephanie,
Thank you for your kind words—we’re glad to hear you felt supported.
We’re always here if you need anything further.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
Very fast and quick
3 April 2026
Unprompted review
Reply from ShipmentProtect
Hi Hector,
We appreciate your feedback! Glad to hear everything was quick and smooth.
We’re here anytime you need support.
—The ShipmentProtect Team
866-506-3587 | www.shipmentprotect.com
(Live Chat) | support@shipmentprotect.com
I dont want to answer
2 April 2026
Unprompted review
Reply from ShipmentProtect
Hi Janice,
Thank you for your feedback. We understand not every experience requires a detailed response, but we appreciate you taking the time to share.
If you ever need assistance, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
.
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Jace,
Thank you for your feedback. We are glad to hear the experience was smooth and easy to go through.
If you need anything moving forward, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com, or by email at support@shipmentprotect.com.
—The ShipmentProtect Team
Quick and easy
3 April 2026
Unprompted review
Reply from ShipmentProtect
Hi Chip,
We appreciate your feedback. It is great to hear the experience was quick and easy.
If there is anything we can assist with, feel free to reach out.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com.
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Miguel,
Thank you for your feedback. We are glad to hear you found the platform easy to use.
If you need anything moving forward, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
or by email at support@shipmentprotect.com.
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Kimberlee,
We appreciate your feedback. It is great to hear the experience was easier than expected.
If you ever need assistance, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com.
—The ShipmentProtect Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.