I was happy with the store purchase protection and deal from the protection company. Also, was satisfied with being able to have several payment options. Only gave four stars because I need to see w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just don't like having to buy insurance for tickets. Feel like its a money-grab.
Company replied
Could of been made more apparent what the price for further subscription would be.
Company replied
I appreciate the online service. However, checking the color is difficult. Any chance of a international standard color code reference in description? Pantone? Hex? PMS? CMYK? RGB?
Company replied
Company details
Written by the company
ShipmentProtect is the only monthly service that will protect all your online purchases. Our service helps you receive a reimbursement or refund for any online purchase that is lost, stolen or damaged.
Contact info
4.3
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ShipmentProtect
Hi Paul,
We appreciate your feedback! Glad to hear everything felt seamless—that’s what we aim for.
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi J Greig,
Thank you for sharing! We’re glad the process was easy and straightforward for you.
—The ShipmentProtect Team
Giving this a try.
17 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Cosetta,
Thanks for giving us a try—we’re here if you need anything along the way!
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Gladys,
Thank you for your feedback. We are glad to hear the service was fast.
If you need anything moving forward, we are here to help.
You can reach us at 866-506-3587, via live chat at www.shipmentprotect.com
, or by email at support@shipmentprotect.com
—The ShipmentProtect Team
Easy to access
17 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Gladys,
Thank you for your review! We’re glad you experienced fast and efficient service.
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi there,
We appreciate your feedback and are glad everything was easy to access!
—The ShipmentProtect Team
Very smooth
15 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Trey,
Thank you for your feedback! We're glad to hear everything felt smooth during your experience. That’s exactly what we aim for.
If you ever need assistance, our team is always here to help.
📞 866-506-3587
💬 Live chat at www.shipmentprotect.com
📧 support@shipmentprotect.com
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Dina,
We appreciate you sharing your experience! We're happy to hear the process was quick and simple for you. Thanks for taking the time to leave a review.
—The ShipmentProtect Team
transition easy
14 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Curtis,
Thank you for the review! We're glad to hear the process was easy and seamless for you.
—The ShipmentProtect Team
Easy and quick
14 March 2026
Unprompted review
Reply from ShipmentProtect
Hi James,
Thank you for your feedback! We're glad the process was quick and easy for you. If you ever have questions or need assistance in the future, our team is always here to help.
—The ShipmentProtect Team
I am old
I am old. Some was cryptic but I got through it. Sorry, got to the end and your rating went down one. It say continue, They will not let me get past posting a photo and I am not going to do that. Now how do I continue the remainder of my order? Way too complicated.
14 March 2026
Unprompted review
Reply from ShipmentProtect
Reply to Gary Woodard
Hi Gary,
Thank you for sharing your experience. We understand that some steps in the process can feel confusing, and we appreciate you taking the time to provide feedback.
If you’re having trouble completing your case, please reach out to our support team and we’ll be happy to help walk you through it.
📞 866-506-3587
💬 Live chat at www.shipmentprotect.com
📧 support@shipmentprotect.com
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Michele,
Thank you for your kind feedback! We're glad to hear your experience was excellent and that everything went smoothly.
—The ShipmentProtect Team
Deceptive Billing — SCAM
Was never prompted with terms and conditions. Received a charge to my credit card without authorization. later received a terms and conditions via email, stating they would be charging monthly for their “service”. Will be disputing with my bank.
18 February 2026
Unprompted review
Reply from ShipmentProtect
Hi Aiden,
We’re sorry to hear about your experience and take concerns like this very seriously. Our team is always happy to review any account or billing questions to ensure everything is resolved properly.
Please contact our support team so we can assist you directly.
📞 866-506-3587
💬 Live chat at www.shipmentprotect.com
📧 support@shipmentprotect.com
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Patricia,
Thank you for your feedback. We’re sorry to hear navigation was difficult and truly appreciate you sharing this with us. Feedback like this helps us improve the experience for everyone.
If you’d like assistance, our team is happy to help anytime.
📞 866-506-3587
💬 Live chat at www.shipmentprotect.com
📧 support@shipmentprotect.com
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Damon,
You're very welcome! We appreciate you taking the time to leave a review and are glad everything went well for you.
—The ShipmentProtect Team
Everything went smooth no issues at all.
13 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Ed,
Thank you for sharing your experience! We're happy to hear everything went smoothly without any issues.
—The ShipmentProtect Team
Instructions were clear
12 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Pam,
Thank you for your feedback! We're glad the instructions were clear and the process worked well for you.
—The ShipmentProtect Team
Never heard of this company until my…
Never heard of this company until my account was fraudulently charged for never requested services. In process of obtaining refunds. I’d give no stars because I never requested this service.
10 March 2026
Unprompted review
Reply from ShipmentProtect
Hi Paul,
We’re sorry to hear about your concern. Our team would be happy to review your account and ensure any billing questions are addressed promptly.
Please reach out to us so we can assist you directly.
📞 866-506-3587
💬 Live chat at www.shipmentprotect.com
📧 support@shipmentprotect.com
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi J.R.,
Thank you for your review! We're glad to hear your experience was easy and straightforward.
—The ShipmentProtect Team
Reply from ShipmentProtect
Hi Phillip,
Thank you for your feedback! We’re happy to hear the process was simple and easy to use.
—The ShipmentProtect Team
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