ShipHero Reviews 609

HI,
Want to commend Carlos Guerrero (Ticket 162205) for his timely responses to my ticket and good customer service!

Charlie

She is always so helpful and resolving all our concerns!

Emi is an absolute star - great, effective service and so friendly. She is wonderful to communicate with!

Tolya responded fast and came up with a solution and explained the process to upload CSV files and we shipped the order in no time.

I was having some issues with PO's but Ricardo helped provide some insight and it was very helpful. Just what I needed! Quick and painless!

This has been a horrific experience for us. We have 3 national magazines, and we were scammed by this company. Our new magazine printer used them to do foreign mailing. They've had our magazines for TWO MONTHS that were to ship immediately and said they're sitting in a warehouse in NJ for 8 weeks. Now they are REFUSING to return our products so we can ship it with a different company.

They were supposed to mail them upon receipt, and they say they're waiting until January 20th when they've had them since mid-November. For one of the three magazines they received Nov 9th, they say it shipped 3 weeks ago but will not produce one receipt of mailing/customs/documentation when not one single customer received any product. Two months and 20+ emails later, they either don't respond or offer no proof of mailing.

We're having to get an attorney in NY this week to try to recover our stolen products that were never shipped and obtain a refund. We're also filing a complaint with the state of NY and NJ. We paid a 50% above-market rate for international shipping in November, and they have never shipped.

We're overwhelmed with refund requests and reports to the BBB because people think we never mailed their items, and Shiphero has no proof of mailing. It ruined my annual Christmas vacation with my family.

1. They take your product that is supposed to ship immediately.
2. They keep the product and refuse to return it after they haven't mailed it for 2 months.
3. If they say anything has been mailed, after 4 weeks of emails, you'll have no documentation.
4. The product never arrives.
5. You have to refund your clients
6. Your reputation is destroyed, and thousands are lost in revenue.

In case they try to make Trustpilot take this review down, the names of the magazines are ORIGIN, THRIVE, and Mantra Wellness, which are in every grocery chain nationally (US). If you are also having a nightmare experience with this company, we have full legal documentation of this process we can send you to show they operate like scam artists.

File a complaint, get your credit card to refund you, and report this company if this has happened to you. The damage they're currently causing us in sales, stress, and time is immense.

ShipHero is one of our most valuable partners. They're fantastic.

They answered my query fase and resolved my concern.

I wanted to take a moment to express my sincere appreciation for the exceptional customer service provided by Tracy during my recent interaction with your company.

Tracy's dedication to customer satisfaction was evident from the moment our conversation began. She not only addressed my inquiries with precision and professionalism but went above and beyond to ensure that I felt valued and supported throughout the entire process. Her extensive knowledge of your products/services and her ability to convey information clearly were truly impressive.

Tracy's interpersonal skills were exceptional. She conveyed a sense of warmth and empathy that made me feel like more than just a customer; I felt like a valued partner in the interaction.

Fernanda is the best, she has been really helpful in the past few days, giving quick resolutions.
Couldn't have asked for a better service.

we were not satisfied with the service and the daily operation.
since Carlos came into the picture the situation is much better.
Carlos loves his work at Shiphero and very proud of it, as a customer, it definitely gives confidence in the company. beside that he always helps, explains patiently and goes above and beyond so that we can succeed together.
we are very grateful.

Shiphero has help resolved a number of request smoothly and quickly. Her and the shiphero team are quick to help in the best way they can. This has allowed our company to preform and operate without issues or setbacks. Notable personnel at shiphero include Emi, Carina, Joel, Soledad, and Carlos.

Support team is awesome and responsive.

Carlos was incredibly helpful. He even responded during the weekend to promptly resolve the issue. Our customer is now happy, and we greatly rely on service like ShipHero.

Tolya was very quick to respond to my request, especially on a day after a holiday (Black Friday). They helped me with the issue I was having with detail and accuracy.

We had some significant issues with 300+ orders and Emi was amazing - super knowledgeable, calm and easy to work with. These guys can handle anything!

The customer service I received from Chris was over and above any CS I have ever received in my 25 years of being online! He took on a problem many others could not figure out, followed many leads, and finally pinpointed the problem. This took many weeks, so his persistance was remarkable!! A Gold Star in my book!!

Tolya was quick to my question and helpful.

Great support from Carlos G! Super quick to reply, and very knowledgeable of product, which helped us to unlock some new functionality that should help us to increase revenue significantly this holiday season. Many thanks again Carlos!

Emi was able to help me with our account user issue big time! Been having this issue every time we are trying to remove and add a new user for months and she is the only person who is able to update our access and have it working with no issues!