Worst experience I ever had. Almost 11 days I have been calling them and getting the same reply that today or tomorrow they will collect.If there is anyone responsible in your company please solve my... See more
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Review summary
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Reviews shaping this summary
A simple pick up request & no response till now. It's been over a week. And just to cover up they say that the driver attempted to deliver but failed due to no customer response. Total lie & the best... See more
Company replied
TERRIBLE!!! they write fake info on tracking saying they attempted and failed delivery when they never come or contact. I had an order from TEMU and it's just missing, my son is going to miss out all... See more
Company replied
Words cant describe how horrible my experience is with shipa. The worst delivery company in the whole of UAE. Even with endless emails and instructions they still fail to deliver. They miss delive... See more
Company replied
Company details
Written by the company
Shipa is a digital logistics platform that helps businesses, entrepreneurs and consumers move goods across borders or across town with a few clicks. Shipa Freight helps small and medium-size businesses move freight around the world and tap into opportunities offered by the global economy. Shipa Ecommerce manages e-commerce fulfillment, delivery and returns across the Arabian Gulf. Shipa Delivery provides same-day, next-day and on-demand delivery in Kuwait, Saudi Arabia and the UAE. Shipa is powered by Agility, one of the world’s largest logistics providers.
Contact info
J1 Warehouses, Jebel Ali, Dubai. UAE., 414117, Dubai, U.A.E.
- 600574472
- Support@shipadelivery.com
- shipa.com
1.5
Bad
264 reviews
Replied to 93% of negative reviews
Typically replies within 48 hours
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Terrible company
Terrible company. Caught them giving false information. Not helpful in the slightest. They are responsible to picking a very important delivery up for it to arrive on time. Which they refused to do.
I urge anyone thinking of using this company for their deliveries to think again.
14 October 2025
Unprompted review
Reply from Shipa
Dear Customer,
We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
A disastrous experience!!!
A disastrous experience! My order has still not been delivered until now. To deceive customers, the delivery driver asks for the location and then disappears, and suddenly the company sends a message saying they couldn’t reach me and that the delivery will be rescheduled later.
This is the height of absurdity and dishonesty!
It’s been 10 days, and my shipment still hasn’t been delivered!
I’ve contacted the shipping company dozens of times with no result—just more false promises.
23 September 2025
Unprompted review
Reply from Shipa
Dear Customer,
We sincerely apologize for the disappointing experience you’ve had with our service and for the repeated delays in delivering your order. We completely understand how frustrating this situation must be, especially after multiple follow-ups and unfulfilled promises.
Please rest assured that this is not the level of service we aim to provide, and your feedback has been shared with the concerned team to take immediate action and prevent such issues in the future.
Kindly contact us via private message or through our customer service center so we can review your case in detail and ensure the delivery is arranged as soon as possible.
We truly regret the inconvenience caused and appreciate your patience and understanding.
Wishing you a better experience ahead.
The worst service and delivery…
The worst service and delivery ever.It’s 5days already.I still did not receive my order.They asked me for location after that they didn’t come and the tracking showed that customer didn’t answer..Even they didn’t call and they didn’t come..The worst delivery…
6 September 2025
Unprompted review
Reply from Shipa
Dear Customer,
We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It has been our pleasure to serve you, and we will be happy to provide you with the five-star service you deserve again! Have a nice day!
Very good serivce..
3 September 2025
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It has been our pleasure to serve you, and we will be happy to provide you with the five-star service you deserve again! Have a nice day!
I got my shipment on time more than 5…
I got my shipment on time more than 5 time on of the best delivery logistics
1 August 2025
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It has been our pleasure to serve you, and we will be happy to provide you with the five-star service you deserve again! Have a nice day!
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It has been our pleasure to serve you, and we will be happy to provide you with the five-star service you deserve again! Have a nice day!
I received my package on time and…
I received my package on time and thanks to driver Mohammed Ali
1 September 2025
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It has been our pleasure to serve you, and we will be happy to provide you with the five-star service you deserve again! Have a nice day!
This company is good
Shipa company is good service in dubai deliver orders in timely
3 September 2025
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It has been our pleasure to serve you, and we will be happy to provide you with the five-star service you deserve again! Have a nice day!
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It has been our pleasure to serve you, and we will be happy to provide you with the five-star service you deserve again! Have a nice day!
Delivered our items on time!!!
15 July 2025
Unprompted review
Reply from Shipa
Thank you so much for taking the time to provide us with a positive review. It has been our pleasure to serve you, and we will be happy to provide you with the five-star service you deserve again! Have a nice day!
It is the worst shipping company in…
It is the worst shipping company in UAE. I have placed an order and did not receive my courier. I called the phone number multiple times with NO answer, every time i placed my order ID the telephone machine kept bringing me back to point 0. Every time i try to reach out through their chatbot, they promise me next day delivery. I am frustrated with Shipa Delivery. NOT RECOMMENDED. WORST DELIVERY COMPANY IN UAE
19 August 2025
Unprompted review
Reply from Shipa
Dear Customer,
We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
00000
I am giving 0 stars for this Shipa…
I am giving 0 stars for this Shipa delivery service. One of the worst delivery in UAE. No response from customer care. In morning they show package is out of delivery and at night they will show as customer is not reachable, without contacting us. I don't know why retailers still choosing this pathetic delivery services. There is only negative reviews for this delivery services.
16 August 2025
Unprompted review
Reply from Shipa
Dear Customer,
We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Horrible service
Horrible service! Takes way too long to deliver the items as compared to other courier companies. Customer care is least bothered to assist customers. 0 stars from me.
14 August 2025
Unprompted review
Reply from Shipa
Dear Customer,
We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
Worst experience ever…
Worst experience ever…
Please guys avoid these unprofessional chunks ..
11 August 2025
Unprompted review
one of the worst service i ever seen in…
one of the worst service i ever seen in my life...
4 August 2025
Unprompted review
I am giving 0 stars for this Shipa…
I am giving 0 stars for this Shipa delivery service. One of the worst delivedy in UAE. No response from customer care. In morning they show package is out of delivery and at night they will show as customer is not reachable, without contacting us. I dont know why retailers still choosing this pathetic delivery services. There is only negative reviews for this delivery services.
30 July 2025
Unprompted review
Very baaaaaad experience
Very baaaaaad experience, the first time from online shopping they stole my order from Trendyol ,,, and after many complaints they fake conversation that I had received the order and I will not get bored from complaining until I have my right
1 February 2025
Unprompted review
worst service
worst service, worst agents behavior and worst customer service response. I don't know why retailers using this shipping company to deliver online orders. my order from ajmal is on the way since 5 days. when I asked agent he was miss behaving "do whatever you want to do I will not deliver" pathetic. I think we should boycott the retailers who using shipa for delivery.
26 June 2025
Unprompted review
TOO MUCH DISAPPOINTED RESPONSE
TOO MUCH DISAPPOINTED RESPONSE. EVERYTIME LYING SAME ANSWER YOUR DELIVERY ON ITS WAY BUT NOTHING. I EVEN DONT EVER WANTS TO GIVE A SINGLE STAR. SHOULD BE DESTROY
10 June 2025
Unprompted review
Reply from Shipa
Dear Customer, We are very sorry for your dissatisfaction with our services, and we assure you that we are always trying to provide high quality service and improve the experience of our dear customers.
Your feedback is important to us, so please contact us via private messages or through the customer service center and we will be happy to provide the necessary assistance to you.
We wish you a happy day.
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