Service was good but as a first time user I struggled to work out what to do. Website and app aren't intuitive when it comes to finding the information on my packages. There was a query on the value... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used these folks recently to ship some car spares I bought on US eBay to the UK. Its a pretty good service, consolidation is easy enough to do. Shipping fees are pretty much as expected. Havin... See more
Company replied
For anyone living outside the USA, like Canada. If you wish to import something from a seller that does not ship to canada, then using Ship7 is a great tool that allows you to order, ship to their war... See more
Company replied
Again very fast shipping from ship7 Thank you for it But these days, it's a disaster with customs until the package finally arrives. It arrived a week after the scheduled delivery date with hig... See more
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Company details
- Shipping Company
- also in
- Delivery Service
- Freight Forwarding Service
- Logistics Service
- Package locker
- Shipping and Mailing Service
Written by the company
Ship7 ships your online purchases from the United States, United Kingdom and Turkey to 190+ countries and territories. Sometimes websites based in these countries won't ship internationally, but with Ship7.com you can shop those sites and ship your purchases to our US ,UK And Turkey facilities. It's simple - just enter your Ship7 address at checkout. We'll receive the package for you and re-ship to anywhere in the world. Ship7 ships online purchases from the United States , United Kingdom & Turkey to 190+ countries and territories. We secure low shipping rates. We have exclusive partnerships with FedEX, DHL and more. Start shopping and we'll deliver your goods to you safe and sounds (and fast!). We have more than 270,000 members from all around the world. Join us today! Ship7, make international shopping easy
Contact info
95 Mayhill St, Unit H, 07663, Saddle Brook, United States
- 302 265 0 777
- support@ship7.com
- ship7.com
4.1
Great
992 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service, fast delivery and very affordable. Would definitely recommend.
27 August 2025
Unprompted review
Reply from Ship7
Dear Customer,
Thank you so much for your wonderful feedback! We’re delighted to know that you are happy with our service, fast delivery, and affordable rates. Your recommendation means a lot to us, and we truly value your trust and support. We look forward to serving you again soon!
Regards,
Ship7.
Reply from Ship7
Dear Ghamdan,
We’re truly sorry to hear that your recent experience did not meet your expectations. Customer satisfaction is very important to us, and it’s disappointing to know we may have fallen short in your case.
We noticed that you recently signed up with us (June 2025) and placed your first order via DHL on August 7th. The package was shipped on August 8th and delivered on August 11th — well within DHL’s 2–5 business day delivery window. From our side, there were no delays in processing or shipping your order, which is why we are unsure about the reason behind your 1-star rating.
We would greatly appreciate it if you could share more details about your concern, either by replying to this review or reaching us at support@ship7.com. Your feedback will help us understand your experience better and take the necessary steps to improve our service.
We sincerely regret any inconvenience you may have faced and value the opportunity to make things right for you.
Regards,
Ship7.
Reply from Ship7
Dear Customer,
Thank you for your 5-star review! We’re glad to know you were satisfied with the speedy delivery. Your feedback means a lot to us, and we look forward to serving you again in the future.
Regards,
Ship7.
Really easy
Really easy, really fast and quiet reasonably priced. Great solution for international transactions.
14 August 2025
Reply from Ship7
Dear Customer,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found our service easy, fast, and reasonably priced. It’s our goal to provide a smooth and reliable solution for international transactions, and your feedback lets us know we’re on the right track.
We truly appreciate your support and look forward to serving you again soon!
Regards,
Ship7
Quick service and transparent package handling
quick service with transparent handling and great package content overview. Wegpage is not the easiest find stuff but everything is there. Will certainly use again!
21 August 2025
Reply from Ship7
Dear Toby,
Thank you for your 5-star review! We’re glad to know you appreciated our quick service and transparent package handling. We also value your feedback regarding the website and will work on making it more user-friendly. We look forward to serving you again soon!
Regards,
Ship7.
Great place to be for shipping..
Great place to be.
Quick turnaround.
Friendly stuff!
Great service!
Right place to be for shipping needs!
Home away from home for shipping!
21 August 2025
Unprompted review
Reply from Ship7
Dear Vincent,
Thank you so much for sharing such a wonderful review! We’re thrilled to know that you had a positive experience with our services—from quick turnaround times to the friendly support of our team. It’s especially rewarding to hear that you see us as a “home away from home” for your shipping needs.
Your kind words motivate us to continue delivering the best possible service, and we truly look forward to assisting you again soon.
Regards,
Ship7.
Why is there no shipping to Iraq
Why is there no shipping to Iraq, only Kuwait, which is close to Iraq and Saudi Arabia? Do you have a problem with shipping?
20 August 2025
Unprompted review
Reply from Ship7
Dear Customer,
We sincerely regret the inconvenience you experienced and appreciate you sharing your feedback.
We noticed that you recently signed up with us, and we’d like to clarify the situation regarding shipments to Iraq. Initially, due to the ongoing conflict, carriers had temporarily suspended service to Iraq. Recently, DHL resumed operations, but with longer-than-usual transit times. To ensure reliability, we began sending test shipments to Iraq and closely monitored their progress.
We’re glad to inform you that one of these shipments was successfully delivered just two days ago. Based on these positive results, our management is preparing to officially resume DHL services to Iraq in the coming week. Next week you’ll be able to update your Iraq address in your Ship7 account (via the Add Address section) and begin shipping packages directly.
We truly value transparency and are grateful for the chance to clarify how our shipping process works. Your feedback helps us improve, and we want every customer to feel confident when using our services.
If you feel our explanation demonstrates our commitment to fairness and customer satisfaction, we kindly ask you to reconsider your review. Negative reviews can significantly impact our ability to serve more customers—especially now that we’re preparing to expand services to Iraq again.
Once again, we apologize for the inconvenience and thank you for your patience and understanding as we work hard to provide the most reliable service possible.
Regards,
Ship7.
Very fast and friendly
All was perfect, very fast shipping and a very friendly support from Customer service
For sure I will take this service every time I needed.
7 August 2025
Unprompted review
Reply from Ship7
Dear Danny,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you were happy with our fast shipping and friendly customer service. It’s our pleasure to support you, and we look forward to assisting you every time you need our service.
Your trust and satisfaction mean a lot to us!
Regards,
Ship7.
Fraudulent on many levels
RESPONSE TO THEIR REPLY:
Every line in their response is a lie, another reason to use Forward2Me instead.
In fact, there are self-contradictions.
- Israel isn't a conflict zone and other shipping companies don't charge extra, and Israel doesn't appear as conflict zone in DHL site (easily verifiable)
- The actual price was 87USD above the calculator price with the properly entered dimensions and destination, exact same details. Certainly, dimensions have no relevant for "risk zone" or "remote area". Their response is self contradicting.
- There were 3 DVDs in the package, clearly shown in their own pictures, not my description. No system should flag this package.
- My account has been locked for shipping to any country
- "While we generally provide international forwarding only" again blatant lie - the help pages clearly state that they offer shipping within the US.
Their response full of lies only strengthens my point that Forward2Me should be used instead.
In fact - it's better in every parameter - similar shipping prices but higher rating. There's absolutely no reason to use this company.
ORIGINAL MESSAGE:
Company is owned by fraudulent management; I suggest that you use Forward2Me instead which has a higher rating on TrustPilot with many more reviews.
Package containing 3 DVDs arrived at their Delaware warehouse on August 4th (USPS tracking 9549011793415209953679) and they prepared the package for shipping by evening.
Shipping price was 87USD higher than the calculator (DHL was the only available option). I checked again and the calculator still showed the original price.
i.e. the calculator doesn't reflect the actual shipping cost. Such mistake is unlikely to be innocent, and I'm also sure other customers already complained.
Breakdown was 37USD for "DHL danger zone" although I don't live in a danger zone and DHL doesn't categorize it as such. Even more audacious was simply "Additional Surcharge" of 50USD.
I intended to speak with their customer service the next day. By morning - the package was unexpectedly moved to "On Hold"
All of this doesn't make sense for a package of 3 DVDs (which were clearly shown in their own pictures).
At this point I've decided that I don't want any business with this company. The seller doesn't accept returns. It took me hours to generate a shipping label within the US (all label creation companies of all shipping methods reject payments with non US credit cards - I had to find someone with a US credit card) and used it to move the package to Forward2Me which was a hassle-free experience.
4 August 2025
Unprompted review
Reply from Ship7
*Updated Review*
Dear Customer,
We truly understand your frustration and we want to assure you that we value every customer’s trust. Please allow us to clarify your concern in detail.
First, we respectfully disagree with the term “Fraudulent Management.” Ship7 has been operating successfully in the USA for over 7 years, and transparency with our customers is the foundation of our business.
Regarding Israel shipments:
During the ongoing conflict, many carriers temporarily suspended services. Later, DHL resumed shipping to Israel, but the surcharges applied are entirely determined by the carriers—not by us.
Another customer from Israel had raised a similar concern on Sitejabber. We personally explained to him how carrier surcharges are calculated, and the situation was the same as yours.
Please note, there is nothing for us to gain by overcharging our customers. Our goal is always to provide reliable service. For your reference, we have already shared you DHL invoice via ticket from another Israel shipment that shows a $50 Remote Area Surcharge applied directly by DHL.
We also noticed that you paid only $5 for return handling to ship your package domestically. If you’d like, we can credit this amount back to your Ship7 account as a goodwill gesture.
We sincerely hope this clarifies the situation. Thank you for giving us the opportunity to explain, and we look forward to continuing to serve you.
Dear Customer,
We are truly sorry to hear about your disappointment and that your experience did not meet your expectations. Please know that we take every piece of feedback seriously and are committed to providing full transparency regarding our services and pricing.
We would also like to respectfully clarify a few points regarding your concerns:
1. Shipping Service to Israel:
At present, due to the ongoing conflict in Israel, DHL is the only carrier from our partner list offering service to your country.
2. Cost Calculator:
Our calculator works in two ways:
o If only the weight is entered, it shows an estimated rate.
o If both weight and dimensions are entered, it provides the accurate shipping cost along with any applicable surcharges.
In your case, checking only the weight showed $37 + $50 surcharge, while entering both weight and dimensions would have displayed $47 + $50 surcharge. The calculator is designed to work this way for all customers, regardless of destination.
3. Remote Area Surcharge:
The $50 surcharge is not set by Ship7 but by DHL. Such surcharges apply to deliveries in locations DHL categorizes as remote or harder to service, and they help cover additional operational costs. Each forwarder’s rates may differ depending on their individual agreements with DHL.
4. Hold Procedure:
Our system automatically places certain packages on hold when the item description does not match one of the 500+ commonly shipped products in our database. This safeguard is in place to ensure compliance and prevent accidental shipment of restricted or prohibited goods. Once verified, the package is released, This process applies equally to all Ship7 customers.
5. Special Handling in Your Case:
While we generally provide international forwarding only, we made a special exception to allow your package to be shipped domestically to another forwarder. This was outside our standard policy, but we did so in the spirit of helping you.
We regret that this situation led you to seek another provider. At the same time, we are grateful for the opportunity to clarify how our systems and pricing work, as transparency is very important to us. Your feedback is valuable and helps us continue to refine our services for all customers.
If you feel that this explanation shows our commitment to fairness and customer satisfaction, we would sincerely appreciate it if you could reconsider and update your review.
Once again, we apologize for the inconvenience you experienced and thank you for your patience and understanding.
Regards,
Ship7.
Perfectly packed to fast shipping!
Perfectly packed to spec to protect the collectibles inside! Shipped with enough bubblewrap and solid outer box secured! Thanks SHIP7!
28 July 2025
Reply from Ship7
Dear Customer,
Thank you so much for your kind feedback!
We’re glad to hear that the packaging met your expectations and your collectibles arrived safely. At Ship7, we take great care in ensuring every shipment is secure and well-protected. We truly appreciate your support and look forward to assisting you again soon!
Regards,
Ship7.
Seamless
Parcel was processed quickly, photos uploaded and on-shipping service also worked seamlessly. Great service. Only slight issue, web site a little unintuitive in places.
3 August 2025
Reply from Ship7
Dear Customer,
Thank you for your valuable feedback and the 5-star review!
We’re glad to hear that your parcel was processed quickly and that the shipping experience was seamless.
We also appreciate your comment regarding the website usability — your input helps us improve, and we’ll certainly take this into consideration as we continue to enhance our platform.
Thank you for choosing Ship7!
Regards,
Ship7.
Delivery and price with very active customer service.
What made my experience pleasant was the ship7 service and very fast and very competitive prices.And a very professional team with very responsive customer service.
21 July 2025
Unprompted review
Reply from Ship7
Dear Customer,
Thank you so much for your kind words and 5-star review!
We’re delighted to hear that you were pleased with our fast delivery, competitive pricing, and responsive customer service. Our team is committed to providing the best possible experience, and your feedback truly means a lot to us. We look forward to assisting you again soon!
Regards,
Ship7.
The delivery is super fast!
The delivery is super fast!
All products have been protected which shipping.
The service is great and smooth!
I'm looking forward to ship by this service again!
7 January 2025
Unprompted review
Reply from Ship7
Dear Customer,
Thank you so much for your wonderful feedback!
We're glad to hear you were impressed with the fast delivery, secure packaging, and smooth service. It’s always our goal to provide a seamless shipping experience, and we're thrilled to know we met your expectations.
We look forward to serving you again soon!
Regards,
Ship7.
Even a tiny item: perfect service!
I ordered a tiny item, which had to be sent to continental Europe. After reading some scare stories about various forwarding services, I was closely aware of Ship7's process.
I have to say, Ship7 is unreservedly excellent. Very prompt delivery, great packaging, and Elena is a fantastic Member Happiness Advocate (thank you!).
I *totally* recommend Ship7.
29 July 2025
Reply from Ship7
Dear Customer,
Thank you so much for your thoughtful and detailed feedback!
We’re delighted to hear that your experience with Ship7 exceeded expectations, even for a small item. Providing reliable, prompt, and secure service is always our top priority, and it’s wonderful to know we delivered on that promise.
We’ll be sure to pass along your kind words to Elena—she’ll be thrilled to hear them!
Thank you again for your trust and recommendation. We look forward to assisting you with your future shipments!
Regards,
Ship7.
Reply from Ship7
Dear Mohammed,
Thank you for your kind words!
We’re glad to know you had a good shipping experience with us. Your satisfaction is our priority, and we look forward to serving you again soon!
Regards,
Ship7.
I’ve had a very smooth and satisfying…
I’ve had a very smooth and satisfying experience with Ship7. The customer service is quick and helpful, and they handled my packages professionally. Everything arrived in perfect condition and on time. I really appreciate how easy it is to consolidate and ship items internationally. Highly recommended!
21 July 2025
Reply from Ship7
Dear Sara,
Thank you so much for your kind words and 5-star review! We're delighted to hear that you had a smooth and satisfying experience with Ship7.
It’s great to know that our customer service and handling met your expectations, and that your packages arrived safely and on time. We're especially glad you found our consolidation and international shipping process easy and efficient.
Your recommendation means a lot to us, and we truly appreciate your trust and support. We look forward to serving you again soon!
Regards,
Ship7.
Reply from Ship7
Dear Customer,
Thank you for the great feedback! We're glad to hear that you found our service fast and easy to use.
We truly appreciate your support and look forward to assisting you again in the future.
Regards,
Ship7.
Efficient and user friendly
The online setup was very easy and the speed of delivery exceeded my expectations. Also appreciated the text updates throughout.
14 July 2025
Reply from Ship7
Dear Customer,
Thank you for your wonderful feedback! We’re thrilled to hear that you found the setup process easy and that the delivery speed exceeded your expectations.
We’re also glad the text updates were helpful — keeping you informed every step of the way is a priority for us.
We truly appreciate your support and look forward to serving you again soon!
Regards,
Ship7.
“Excellent service from Ship7
“Excellent service from Ship7! 🚀”
My package was shipped on January 9th via UPS Worldwide Expedited and delivered right on time by January 14th. Only 5 days for international shipping—super impressive!
The tracking was smooth, communication clear, and everything arrived in perfect condition. I highly recommend Ship7 for anyone looking for reliable and fast global delivery.
Thank you for a great experience!
18 July 2025
Unprompted review
Reply from Ship7
Dear Customer,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your package arrived on time and in perfect condition. Providing reliable, fast, and seamless service is what we strive for, and it’s incredibly rewarding to know we met your expectations.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again in the future!
Regards,
Ship7.
Perfect
Perfect, fast, easy understandable, price effective (checked) service!!
All just perfect.
17 July 2025
Reply from Ship7
Dear Customer,
Thank you so much for your kind words and 5-star review!
We’re delighted to know you found our service perfect, fast, easy to understand, and cost-effective. Your satisfaction is our top priority, and feedback like yours truly motivates our team to keep delivering the best experience possible.
We look forward to assisting you again soon!
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