Ship.com Reviews 417

TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

I have been with Ship.com since 2017 when they were Zensales! Ship is very reliable, easy to use & customer service is very quick when there is an issue. Lexie responds to emails very quick! Posta... See more

Rated 5 out of 5 stars

I use Ship.com multiple times a week to mail packages to friends/family and sometimes customers. I've been using it for over 4 years and I can say the pricing is as good as other mailing programs, bu... See more

Rated 5 out of 5 stars

I love using Ship.com. It’s so nice that all my orders transfer automatically because it makes purchasing and printing labels very easy. I also really appreciate the marketing features available. I us... See more

Rated 4 out of 5 stars

Easy to use, discounted shipping rates, tracking! Love using this service, especially because it syncs with square!! I do have a handful of packages that have been delivered that still show as “in tra... See more

Company details

  1. Shipping Service

Written by the company

Ship Smarter. Grow Faster. Ship.com offers an all-in-one shipping platform just for small businesses. Easily integrates with your online store and instantly starts saving you up to 89% off on shipping costs and up to 95% of your time on your shipping process. No demo required, because you won't need it!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

417 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Excellent, convenient and professional way to ship!!

I switched to Ship a few years ago and I admit I can hardly remember life without it! The way it integrates with my business so seamlessly is such a huge help and it is SO easy to get my packages shipped in a flash with just a few clicks! On the very very rare occasions when I have needed assistance the customer support has been fast and helpful. I'm able to keep track of all my shipments so easily - I have never considered trying anything else since I started using Ship.com! Thank you for a great service!

15 January 2023
Unprompted review
Rated 5 out of 5 stars

5 Years and Counting - Best Service I’ve Used

I have been using zensales/ship from almost the very start. I joined in November 2017 and haven’t ever looked back. I came to them after trying both shippingeasy and stamps. I found ship.com extremely easy and straight forward to use. I ship anywhere from 2-4,000 packages a year and have nothing but positives to say about my experience over the years. Rates are competitive and comparable to other companies.

It was nice to have a forwarding address so my paid invoice’s automatically are in the system with a mail forwarding rule or I can upload a csv if needed. I can see my items sold on each order and the customers details. I also love that I can reprint my labels as needed if I mess up while packaging—which was a big selling point and something I wasn’t able to do on another service when I switched. And the batch purchase feature is beyond helpful during those super busy times like Black Friday!

Above all the customer service is what keeps me here. It’s top notch— on the few occasion I’ve had issues, Lexie and her team have always been on the ball ready to assist at all hours, finding a solution or fixing any new issues as quickly as possible. I’ve always been blown away by how helpful they are in every situation… something I could not say for the other services I used.

I know I can depend on ship.com for all my shipping needs — something I am grateful for as a business owner. I can count on one hand the number of times the system has been down in 5 years times…. Remarkable if you ask me! (Better average than Facebook!)

I would sincerely give them a million stars if I could!

15 January 2023
Unprompted review
Rated 5 out of 5 stars

I love ship.com because they make…

I love ship.com because they make shipping a breeze! They keep their prices competitively low which is great in these days of high postage. I also love that they refund me if I weigh incorrectly. It’s a relief being able to trust my finances with them!

15 January 2023
Unprompted review
Rated 4 out of 5 stars

It was easy to navigate

It was easy to navigate. Whether you’re using it on your phone, your iPad, or your computer, it seems that the system is easy enough to navigate for all your shipping needs. Including having everything you need for reward programs and anything else you need for your business contact with your customers.

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Love ship.com

Love ship.com! Makes my shipping so easy. I love that the site is so user friendly, that there is awesome communication, and easy to get issues resolved.

14 January 2023
Unprompted review
Rated 5 out of 5 stars

This company makes my life/business so…

This company makes my life/business so much more easy!! All my orders/addresses are sent to ship.com immediately, I weigh the item and print the label. Can’t get any easier. They also keep track of ALL your orders and help you with your reward system!

13 January 2023
Unprompted review
Rated 5 out of 5 stars

I have used ship.com for quite a few…

I have used ship.com for quite a few years! It is SO simple and user friendly! Shipping is my least favorite part in owning a small business, so I’m thankful to have a wonderfully designed platform to make the process easier!

15 January 2023
Unprompted review
Rated 5 out of 5 stars

Very easy to use

Very easy to use. Very good competitive rates. Great options. Love the subscription and guaranteed delivery. Very responsive to questions too.

15 January 2023
Unprompted review
Rated 5 out of 5 stars

So helpful for small business owners!

I absolutely love how easy Ship makes it to print labels for my small business, not to mention how much I’m saving on postage. Plus, our time is valuable and being able to schedule a pick up from my front porch has been amazing.

13 January 2023
Unprompted review

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