Shihiko Reviews 

Great quality and pretty quick shipping! Love my phantom troupe hoodie

Amazing clothes that are so detailed ! <3

Showed up within the time they said. Hoodie looks fire, feels comfy and was worth the money. Would buy again.

Great stuff
Soft and durable
Love the long-sleeved bakery shirt
One issue
Sizes for some are a bit small even on XXL but that's about it.

I got the Hades and Persephone reversible hoodie. It’s thick and oversized. I am a 5’11” and I have strangely long arms and this fits amazing with a size medium. It is heavy, warm, and big. I love it. It shipped in about a week and got to me in maybe five days. Definitely worth it.

I ordered two hoodie’s totaling 193 dollars the week before Christmas and still have not received any confirmation or update even though it’s been more than 5-10 business days. I have emailed the support email with no response and now feel as though I was robbed of 200 dollars. Order #57280
Ridiculous.

Got the cool looking reversible hoodie, and as someone who rides bikes, I’ve never seen a better hoodie for the cold weather. I got a cool design with the thickness of wearing two hoodies, but not looking too bulky.

Interactive customer service helpful efficient

I've done two separate orders from them over the past 2 or so years, and have only had positive experiences to speak of. The only downside was that a preorder for a hoodie was delayed, but I also preordered it around a month before the release date, so if you're planning on getting something as a gift definitely preorder sooner rather than later!

Not bad XL fits perfectly, only thing i would say would be the bicep and tricep area (arms) that it was kinda tight since I have big arms. Overall good quality

I love the quality of my item!

Finding the item I wanted was super easy and then my package arrived safe and sound. The sweater I bought is super warm and cozy. The design is beautiful. Excellent product, would totally buy again.

Ordered the Sakura sling bag, it's so cool and I love the creative design. The pockets and straps are very convenient. :)

Packaging is nice, shipping is prompt, designs are cool and quality.

I ordered a hoodie during their Black Friday sale after receiving >>early access<<. I placed my order on November 27, 2025, and after hearing nothing about the order being shipped, I followed up with customer support 14 business days later.

Their response, two days after my inquiry, was that the hoodie was out of stock due to a shortage and that I had been refunded. They also added, “This hoodie should be restocked next year!”

The wording already felt a bit patronising—especially being told an item I ordered to receive this year might be available next year-yet I had to contact support myself to learn that it wasn’t even in stock. Having my order canceled and refunded without prior notice is extremely poor communication.

When I replied expressing my disappointment, they acknowledged it was “100% on them.” However, the final line of their email-“Hopefully you can enjoy the hoodie one day!”-felt even more patronising. An item I ordered 23 days ago, which I expected to be mine soon, has now become something I will most likely never receive now.

To make matters worse, there was no offer of a replacement, discount, or any attempt to make amends-just a straightforward refund. This experience has completely put me off the brand after hearing good things about them.

Edit 21/12/25: Updating this review as Alex, the founder of Shihiko, reached out to me with a very sincere apology and kindly offered to personally send me one of his own Phantom Web Hoodies free of charge. A genuinely thoughtful gesture. I’ll return to update this review once more after I receive it.

Edit 17/01/26: I received my hoodie along with a few extra goodies from Alex earlier this month, and after wearing the hoodie several times I can honestly say it’s been amazing. The material is high quality, incredibly comfortable, fits perfectly, and looks great.

Alex completely turned my experience around, taking what initially felt like a one star situation and making it a five star outcome. This truly showed me that Shihiko genuinely cares about their customers and stands behind their products.

I just receive my hoodie and I love it so much! It’s as advertised and it’s so comfortable it does have a bit of weight to it but because it’s double sided so it makes sense. It feels nice like a weighted hoodie. 🖤✨100% recommend!

Loved the quality when my hoodie arrived, quick shipping got it to me in under 4 days and it was well worth the price, I can tell just how high quality the product is. 11/10 experience, definitely buying from again.

I love the hoodie and in love with the free stickers I got 10 outta fricking 10

Absolutely amazing customer service, amazing quality clothing, worth every penny. I really enjoyed the stickers too, overall tuff experience.

I love the products 100% recommended. Fast delivery