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Shift Reviews 

6,975
•
TrustScore 3 out of 5

3.1

Moving and Storage Service
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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention the exceptionally friendly and efficient staff members who consistently handle heavy items with great care and respect for property. Many people genuinely appreciate the quick delivery times, helpful notifications, and reasonable pricing when orders arrive smoothly on schedule. However, some customers also noted frustrating experiences regarding poor communication, unhelpful drivers, and missed delivery windows that caused unnecessary delays. Reviewers frequently stated that customer support lines are completely unresponsive and practically impossible to reach when urgent problems suddenly arise. Others experienced locker collection failures and incomplete orders missing entirely upon arrival.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising friendly and efficient... See more

Staff

Reviewers mention positive feedback about staff, consistently describing drivers and team members as... See more

Service

People report ambiguous experiences with service, as some reviewers express great satisfaction while others... See more

Order

Users describe negative interactions with order fulfillment, highlighting missed delivery dates, failed... See more

Customer service

Customers had negative experiences with customer service, reporting long wait times on hold, broken phone... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Delivery was made within the time frame which was 10am to 10pm, but there was nothing to say when within that it would be likely. I rang the driver at 6.50 to check if the delivery was still going ahe... See more

Rated 5 out of 5 stars

Shift was very easy to use and very quick, before I could finish putting in my details a gentleman came out and was straight away ready to help, he was even kind enough to go collect my trolley with m... See more

Rated 5 out of 5 stars

From IKEA point of view the manual computer booking system is a complete joke and not user friendly. As for the delivery company they were totally professional and the driver himself was totally eff... See more

Rated 5 out of 5 stars

Andrei the delivery man was excellent - very polite , courteous and professional . I was contacted half an hour before his arrival . The van was pristinely clean and I could see my furniture was secu... See more

Company details

  1. Moving and Storage Service
  2. also in
  3. Courier and Delivery Service
  4. Logistics Service
  5. Moving Company
  6. Shipping Company
  7. Shipping Service

Written by the company

With Shift you can move anything anywhere. We use a set of algorithms which allows you to move your things anywhere in the UK, anytime you like. That algorithm stuff sounds clever, but it’s based on a simple idea. By using the excess downtime of thousands of delivery drivers across the UK, we can get your large packages, furniture, motorbike (or anything else you fancy) delivered for less. Not only do our drivers get paid fairly, but the planet stays happy too - because we use existing vans on the road which avoids unnecessary extra trips. It’s one of those rare win-win-win! So what are you waiting for? Shift it.

Contact info

3.1

Average

TrustScore 3 out of 5

7K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.1

All reviews

(6,975)

176 reviews in the last 12 months

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Rated 1 out of 5 stars

I explicitly spent ages in the…

I explicitly spent ages in the Warrington IKEA store requesting delivery on Wednesday
They delivered Sunday when I am not at home and disturbed my neighbours.
I was prepared to tip the men handsomely for taking the mattress up into my flat on Wednesday when I had a day off.
I have a bad back and can’t shift it.
So now it’s obstructing the stairway so I am told. I am not at home and will get into serious trouble with my landlord.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

I booked a delivery from the machine in…

I booked a delivery from the machine in ikea for next day delivery. My parcel did not arrive & they said sorry we missed you not knowing I have cctv on the property and no one attempted a delivery. Delivery driver didn't answer all my calls. Since I been calling emailed & no response I don't know where my parcel is & what to do. This is 3 days after the delivery was meant to come. The worst company please stay away from them!

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Shift?

Shift? Definitely need to remove the f from the company name and it would make more sense.
This was a shift experience.
Customer service agent said they will extend the collection time due to them delivering more than 2 hrs late. Got to locker at 21:01 and my time has expired? How long did you extend my collection time by? 1 shift second?
Clowns! 🤡

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Never use Shift

I cannot understand why a a international brand like IKEA would use a cowboy outfit like Shift. I have been provided with 4 dates for delivery and Shift failed to honour all 4 dates and I have yet to receive my IKEA delivery having waited in for 4 days. Would recommend IKEA change delivery partners as this is damaging their reputation

7 April 2026
Unprompted review
Rated 2 out of 5 stars

Did not pickup from Ikea on the day we…

Did not pickup from Ikea on the day we left, despite selecting same day service. Delayed communication meant we were not in, driver was already 5 mins away when were not at home. Driver did the best he could, but ultimately we had to rush home to avoid our package getting stolen

5 April 2026
Unprompted review
Rated 5 out of 5 stars

I didn’t get an email confirmation or a…

I didn’t get an email confirmation or a text, but I’ve got a phone call half an hour before the delivery and then the two guys that came was very nice very helpful so great service overall it just would be good if you could get an email confirmation just to confirm what you have paid for

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery service

Brought everything in exactly same condition as was left in-store! Service was timely and the delivery person was very helpful and polite.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Poor service/ poor communication, Avoid.

I paid abd was promised delivery within two day. It arrived at the end of day four. Meanwhile every day they kept me hanging not sure if delivery happening or not. I don’t think they realise impact of this disruption on peoples life. Their communication are very poor and when they promise to update they don’t!

Ikea should stop recommending them on their stores!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. After shopping in IKEA on Saturday, we realised we had bought more than we could possibly transport home. Seeing the advert for SWIFT we decided to try it out. We used the terminal to input all our items for delivery, which was booked for delivery on Sunday. 5 minutes into our journey home I got a call from a very friendly guy saying he could deliver it about an hour later. 🤩 I received another call telling me they would be with me in about 20 minutes. My delivery was brought in on time by two lovely, helpful and friendly guys. They were absolute stars and a credit to the company. I would definitely recommend this service to anyone and everyone. Fantastic communication and service definitely 10 out of 10. 🌟🌟🌟🌟🌟

14 March 2026
Unprompted review

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