Persistence and follow up on a complicated policy requirement was excellent. Two other brokers simply gave up and said "it can't be done". Claudine simply dug in her heels and made it happen.
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Review summary
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Thaine!!! Thaine everytime exceeds any expectations we have! He makes the whole process effortless and makes you feel understood and looked after! He is an asset to your company and genuinely see... See more
Hi, The guys that have helped with my insurance are professional and are quick to communicate. The prices are competitive and they also demonstrate an attitude of care. This makes the process ea... See more
I appreciate the timely reminder that the home insurance is due. The caller is always friendly and very clear on any changes etc. The price quoted is lower than comparable insurance quotes from other... See more
Company details
Written by the company
Shielded Insurance Brokers arranges insurance cover for all occupations Australia wide. Domestic and Commercial Insurance available at competitive premiums with many options for cover.
Contact info
Office 5-9, 51 Minchinton Street, 4551, Caloundra, Australia
- 1800979899
- info@shieldedinsurance.com.au
- shieldedinsurance.com.au
4.9
Excellent
11K reviews
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This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 1 week
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Great customer service
Great customer service friendly easy to talk to staff excellent service all round
1 July 2026
I had an excellent experience working…
I had an excellent experience working with Timothy at Shielded Insurance. He was professional, knowledgeable, and took the time to explain everything clearly, making the whole process simple and stress-free. Timothy was always responsive, answered all my questions promptly, and worked hard to find the right insurance solution for my needs at a competitive price.
I highly recommend Timothy and the team at Shielded Insurance to anyone looking for honest advice, outstanding customer service, and a smooth insurance experience. Thanks again for all your help!
30 June 2026
Thaine was very fast and efficient
Thaine was very fast and efficient. As promised. He explained everything to me and delivered everything he promised. Excellent service. Very professional
2 July 2026
Great quick service and price to suit
2 July 2026
Simple and fast to deal with...thanks!
The Shielded Insurance team (thanks Luke!) made the process simple and fast to complete. Very much appreciated.
30 June 2026
Fast turn-around on product liability…
Fast turn-around on product liability insurance.
Tricky underwriting caught others off-guard and caused delays, however Shielded delivered and provided the best deal amongst the rest.
Though more importantly, they structured the policy to cover all bases and suit our needs.
Highly recommened this team.
30 June 2026
Pretty good just a little rushed in the end.
I had multiple policies due for renewal on 1 July so I was slightly stressed that the offers didn't come back to me until the 11 hour. Most of the offers were pretty good but one policy jumped by over $1K, so I did my own shopping around and found a cheaper policy through a competitor but all in all pretty good.
30 June 2026
Great communication
Great communication, exceptional customer service. Highly recommended. Fair price.
3 July 2026
Megans has been very helpfull& service…
Megans has been very helpfull& service is second to none. If you want a solution to a problem... Or even trying to get a better rate. Give her a call.
3 July 2026
Fast prompt customer service
3 July 2026
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