Sherpa Online logo
Visit website

Sherpa Online Reviews 

965
•
TrustScore 4.5 out of 5

4.7

Private Tutor
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated and knowledgeable staff, who are highly effective in helping students understand complex content and build confidence. Many reviewers highlight the tutors' supportive and patient approach, which significantly contributes to students achieving higher grades and making substantial academic progress. The personalized attention and clear explanations provided by the educators are frequently mentioned as key factors in their success. The overall service and user experience are also highly regarded, with people finding the platform easy to use and the onboarding process smooth and welcoming. Reviewers appreciate the clear explanations and helpful support from staff during this process, making the entire learning journey stress-free and professional. The efficiency of the system, including recorded sessions and accessible documents, further enhances the positive experience for users.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, patience, and knowledge.... See more

User experience

Consumers find the user experience to be positive, with many praising the platform's reliability, modern... See more

Service

Customers had positive experiences with service, praising the professionalism, patience, and organization of... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and knowledge of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My son studied with Harry M for GCSE Triple Science and he learnt a lot from him! His wisdom and expertise was extremely beneficial for my son's exams in not just the subject content but also tips for... See more

Rated 5 out of 5 stars

Naomi provided great support to my daughter during the last 6 months of her A level Business study. During the introductory session she took time to understand her needs to ensure there was a good mat... See more

Rated 5 out of 5 stars

Over the time our daughter Grace has been tutored by Sam her maths skills and confidence have grown significantly. From a girl believing she was struggling and asking for help she has developed into... See more

Rated 5 out of 5 stars

I have used Sherpa for my daughters to support them at both GCSE & A Level. The booking system is very user friendly and my daughters could log & join the lessons without any problems. It was also eas... See more

Company details

  1. Private Tutor
  2. Tutoring Service

Information provided by various external sources

Sherpa are here to help you find the right tutor for you and your busy schedule, to help you along your learning journey.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

965 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(965)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Carl Hughes is a excellent tutor

Carl Hughes is a excellent tutor. There are not many tutors that offer the subject specialism that Carl offers. My son is studying Btec Construction and I spent many hours trying to find a tutor that could offer this. My son enjoyed Carl's sessions from the outset and we are delighted with the progress his is making.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Vicki was very helpful

Vicki was very helpful, informative and clear in her explanation of everything. The whiteboard they use looks great. I am looking forward to working with them.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ “Friendly, Professional and Supportive Interview”

I recently completed my interview with Sherpa and found the process very professional. Communication was clear, and the interviewer (Carmen) was friendly, supportive, and genuinely interested in matching tutors to the right students. The platform appears well-organised with a strong safeguarding focus. A positive experience, and I'm excited to get going.

22 October 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time

Waste of time - spent time reviewing tutors / scheduling Introduction. Lewis was a no show.

Don’t waste your time, the tutors are not committed.

10 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look