Shelly Cloud Reviews 114

I should have read reviews here... the customer support is very bad and delivery times do not apply. They promised to dispatch my order in 10 days after payment. It is 30 days after payment and still no news regarding my order...

OMG BAD BAD BAD, just upgraded to the new app and the app is now asking me for the username/password and is locking all my devices. SAME username and password works on the website. I DONT want to have to use the website to control the devices.

Great devices until they locked me out. VERY bad app.

UPDATE: I had to uninstall the APP and reinstall. Afterwich it accepted my username/password. HOWERVER, it then didnt recognise the pin lock code. It has reset it to 0000. So I had to figure that out and go through the devices and reset it to my usual code.

This software update is rushed and fragile. DONT upgrade until they have fixed it.

I ordered a WiFi relay to turn on my heating, low draw device, I did an update as recommended by the app on the firmware. After a reboot, the Wifi Relay Shelly 1L device was bricked and wouldnt do anything apart from when power was applied, the led would flash on for a fraction of a second and do nothing, I sent photos and videos to support who responded ok, but only to their benefit, they obviously have a problem with this batch or software and just used me for feedback and the knowledge.
They said they were going to send me a replacement part. They have sent me nothing. I have tried to contact them many times about this, all ignored.
Dont waste your time helping these clowns they dont help. Avoid the product, if a firmware update bricks the device, it shows their product is flaky.

Ordered on 28 July. Email says 7-10 days delivery. It is now September 17th and still not arrived and the tracking link no longer works.
This is with paid shipping. I've ordered things from China with free shipping that have arrived more quickly than this.

A Shelly 1 I purchased about 1 and a half years ago failed. Contacted their customer service. Every response was within 30 minutes. And within 24 hours a new product was ordered for free!
Really good experience!

Order a Shelly EM module as website saying the item was in stock and then told of a shiping time of about two weeks away (after the order was placed). I messaged customer services a day after when it should have shipped to be told they are still waiting on stock. The website continues to show the product as being in stock.

absolutely rubbish product and poor service support.

Spend few hundred dollars on motions sensors and few door sensor. All the products go offline in few days and you need to setup again.

Buy something reliable

I ordered one month ago and the tracking website stopped updating 3 weeks ago. I can't find where's my shipment and the support won't help me.

Two and a half stars!

Torn between the good and the bad with shelly.

The good:
The devices are fair prices and work. Constantly updating with new firmware and features. I have spent a lot to turn my house into a smart home and these are doing the job.

The bad:
Poor shipping - expect orders to take from 2 weeks to 3 months. Customer service do not advise customers of delays and are happy to say things will be dispatched when they are not.
Customer service are also generally unhelpful when it comes to order, which really lets a good product down.

Worth considering other brands with availability as the market open up.

@shelly - Please get your act together and put a bit of care into customer care. (And dont sell orders you can not fulfill!!)

I bought some door sensor 2s.

Terrible... let me tell my story...

Set-up OMG what a faff:
- So to start off, they use these specific, difficult to get and expensive batteries (CR123). Perhaps other people think these are common batteries? But they cost me allot of money on top of what is already an expensive device and I struggled to find them.
- It took me 3 hours to get my first one set-up :-/ 3 hours of pain and suffering. I had to constantly tap the sensor with its ‘other half’ every few seconds to stop it going to sleep mid save while using the web interface or Shelley app to try and apply my desired config.
- once finally setup, the power went on it and I had to factory reset to get it working again.

So, its set-up now and I can see doors opening and closing! Yay!

Longevity:
- I got less than 6 months out of BOTH devices before they died and I had to put new batteries in.
- When they died, I put new batteries in and instead of simply coming back to life, they do nothing. Just sit there and blink with their little red light, not connecting to the network or the Shelly app or even exposing an access point anymore to allow me to try and connect and work out what’s going on!... no thank you. I don’t want to factory reset every 6 months.
- I turned off the tilt sensor, temp sensor, basically everything other than the door sensor itself, as that’s all I wanted it for and wanted to maximize battery life (fail).

In summary, I’m pretty disappointed I wasted my money on these and basically wish I hadn’t because they are allot of effort and are not just a pointless waste of batteries.

I've ordered directly from the Shelly europe website in mid January. The money was taken from my bank account two days later, but today, more than three months later, I'm still waiting for my order.
Answer receive from the Shelly customer service : some parts are still missing... sorry.

I love these products, I have installed around 30 of these devices on my home, and they work really good.
The shipping always worked fine and the support is great. I only have good words for this company.

On paper seem like the ideal products for making your home smart, but there are some unacceptable deficiencies: For starters, the app is really poorly built, with very long loading times, which makes you get up and flick the button anyways. Second, the customer service is garbage, my products couldn't seem to connect to the cloud, so updates and remote control did not work for me. I emailed customer service to help with this problem, sending detailed videos and explanations of all the steps I took, but eventually they gave up on me.

My advice: Don't choose Shelly just because they are a little bit cheaper compared to the rest. You will pay for it.

I really like the Shelly products and the first ones I ordered through Amazon. Shelly had a Black Friday offer, so I ordered more directly from them. We are almost 3 weeks further and every week I get an email that delivery is postponed another week. Now all of a sudden they are missing a part and again the promised shipping is delayed another week. Overall they have great products but it's a terrible online shop. If you want Shelly products, order locally or from Amazon. The few bucks you pay more is certainly worth it.

I really wanted to like this company - cool innovative products, however sorry to say that I have to repeat other views noted here. Good products, shoddy company, rude & ineffective customer service - they really could not care less. Same story, ordered product marked as 'in stock' waited the silly long time they take to dispatch, then a couple of days extra, still nothing was sent, no effort to communicate was made. On asking I was told the product was out of stock and to 'be patient' which considering I had been more than patient I found to be rather rude and unnecessary. I asked if when in stock they could ship DHL as a goodwill gesture and to help make up the time lost, that apparently is impossible, they honestly did not seem to care one jot. Order cancelled, there are plenty of other options, shop away folks, find a company that does not treat the customer with utter disdain.

Really great products, and with their divide to device communication I can now integrate with my old IHC system using IHC Captain. But best of all is the Support - it is second to none. Even better if: I would like to have faster shipping.

Ordered items on the 9th of July through Shelly.Cloud and receive an order confirmation stating that the delivery time is 3 - 7 buissiness days, the same day on the 9th of July I also receive a dispatch advice with tracking information - so my items are on their way.
I subsequently check my package's tracking information daily and can see that it arrives at a transit point on 13th July, where it is apparently transhipped to a new carrier and with a new tracking number, subsequently there are no updates on the original tracking number and neither the original tracking number. The newly assigned tracking number is not recognized by the new carrier. Maybe the package may not show up - on the 20th of July I ask the Shelly Support Team to update me with a status of whether I can expect to receive my goods and when - ShellyCloud says it's on it way - I wait another 2 days and ask again a status of my shipment and points out that I will ask my bank to cancel my payment transaction if ShellyCloud can not within 2 business days send tracking information about where the package is or it has been delivered to my address - the answer is that I have to wait.
On the 27th of July I am once again asking for tracking information that can show that the package has been sent and on its way to my address - the answer is that it is on its way to my address, no tracking information is provided to substantiate this claim.
As the very patient person I am, I try to contact ShellyCloud again, but to my great surprise I receive a Postmaster message that my message could not be delivered to the recipient's email address for the following reasons: ?? Service unavailable; Client host ?? blocked using a junk email filter
WHAT it is not true - a seller and manufacturer / online shop that blocks customers' email address as junk / spam - ie customers who have spent money on buying the company's products, even a lot of money, so be careful out there the only thing you get for yours is a long nose, inconvenience and an extremely poor service - to eventually disappear completely: o) and by the way no goods.

Did not work very well, did not update temperature and it was also incorecct the few times it did.Would not buy it again!

Always losing sinal, stop counting TOTAL values with no understandable reason; slow to react and as far as I understand its extremely difficult so change wi-fi source, and needs to refresh all the time. Its very ship, but you quickly understand why!

Ordered 3 items on the 16th of May, order confirmation said will be posted on 26th and delivered by 29th. Not sent on 26th, no contact from Shelly to keep me informed. When i contact them they say item not in stock, they never mentioned this when i made the purchase. New delivery 10th of june. When i tell them i wish to cancel, they start the run around process to make this as difficult as possible.

It is a shame this good product is let down by terrible customer service.