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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and impressive performance, with many using them for years without issues. The customer service is frequently highlighted as exceptional, with people appreciating the helpful, responsive, and knowledgeable staff who provide excellent support and quick resolutions. However, some customers also noted minor issues, such as a few lights requiring repair or arriving with shipping damage, though these were often resolved quickly by customer support. A few people mentioned that the mounting brackets on some products could be improved, and one reviewer experienced a product failure shortly after purchase that was not replaced.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the high quality,... See more

Quality

Customers consistently note positive experiences with quality, highlighting the improved build quality of new... See more

Customer service

People report positive experiences with customer service, highlighting their responsiveness, helpfulness, and... See more

Service

Users describe positive interactions with service. Many customers praise the top-notch customer service,... See more

Staff

Clients share positive opinions on staff, frequently highlighting the helpfulness and professionalism of... See more

Based on these reviews

Rated 5 out of 5 stars

I was in the market for a higher quality laser than the ones sold on Amazon or Ali baba and I discovered the Shehds brand. After doing some heavy due diligence, I decided to pull the trigger on the 12... See more

Company replied

Rated 5 out of 5 stars

I’ve gotten my full gear from SHEHDS, including lasers, pars, moving heads, washes. They are all incredibly great, I’ve had my fixtures for over 4 years and never had any issues, some regular maintena... See more

Company replied

Rated 5 out of 5 stars

I recently purchased the SHEHDS 19x15W LED RGBW Moving Head with Zoom & Wash Stage Light, and I couldn’t be happier. The build quality is solid, the light output is impressive, and the zoom and wa... See more

Company replied

Rated 5 out of 5 stars

I have Several of the SHEHDS par wash lights in different configurations. I also have the 150w beam mover lights. All of those have operated flawlessly. They are well built, especially the waterproof... See more

Company replied


Company details

  1. Stage Lighting Equipment Supplier

Written by the company

SHEHDS is a stage lighting manufacturer. We have diversified designs, speedy delivery, offordable price, good service. Established in 2015, SHEHDS keeps high level of quality and material. Our products have passed safety tests including CE, ROHS, UL, FCC, TP, TC, SAA and more. The company is on the way to one of the most recognized and trusted brands in the stage lighting industry. Our commitment is to provide exceptional customer service. To ensure speedy delivery, we own multiple warehouses in the United States, Spain, France, Czech Republic and Russia. Our stage equipments is currently being sold and used in over one hundred countries worldwide. SHEHDS' mission is to grow as one of the top stage lighting suppliers in the world. We welcome resellers, drop shipping and OEM.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Buyer beware.

Lights were ordered April 19th, from USA warehouse, but only partial order was fulfilled. Took another week for them to even ship the rest of the order. One light failed less than 24 hours after being plugged in. After back and forth late night messages, Shehds refuse to replace the fixture, but offerred to ship me parts. It is now May 21st, over a week from when they "shipped" and they cannot tell me where the parts are or when they will get to me.

21 April 2025
SHEHDS logo

Reply from SHEHDS

sorry to hear that. Iwill tell the salesman to follow your orders.

Rated 5 out of 5 stars

A wonderful experience!

Easy purchase. Quick delivery. Really like that your using FedX for the deliveries. Lights were packaged very well and in manageable sizes. No damage or ware on any of my last five shipments. Lastly, I am happy that my orders are being pulled from warehouses here in the US. This absolutely makes for the quick turnarounds.

20 April 2025
SHEHDS logo

Reply from SHEHDS

Thanks for your shopping experence.

Rated 5 out of 5 stars

Awesome lights for a live band experience!

Our band TIME WARP has partnered with Shehds lighting for some time now utilizing their 18x18 par lights, 19x15 movers, 150W movers, 12x12W movers and 100W movers and have loved every minute of using them in our shows! Shehds is great to work with and ships fast! Would highly recommend them!

23 April 2025
Unprompted review
SHEHDS logo

Reply from SHEHDS

Thanks for your purchase.

Rated 5 out of 5 stars

Great Fixtures for the Price!

Their costumer service has always been great, have purchased multiple times and well over $7k worth of fixtures. Fixtures all still in great working condition with no hiccups. As a smaller lighting company Shehds has really made it possible for us to bring great quality stage lighting to our home town at a reasonable price. Looking forward working more with them!

11 April 2025
Unprompted review
Rated 1 out of 5 stars

Terrible communication terrible…

Terrible communication terrible ordering logistics and total screw ups. Ordered the bundle with the 2 Shehds moving head lights 275w and flight case. No case. So ordered it separately. Arrived. Not the right case. Too small will not fit the 275W lights. Very difficult to contact them. Very slow in replies. Why did we go into business with Shehds? Terrible never again. Then to make up for it, they sent a "free gift" A BS little USB light that was broken.

31 March 2025
Unprompted review
SHEHDS logo

Reply from SHEHDS

sorry for the trouble. I will talk to the service team to follow your order.

Rated 5 out of 5 stars

Great Value and Excellent Customer Service

I've been purchasing stage lighting fixtures from this company for a couple of years now and have always been satisfied with the experience. Their prices are very reasonable, making it easy to stay within budget. The quality of the products are definitely getting better throughout the years and have been reliable for my needs. What really stands out is their customer service — responsive, helpful, and always willing to go the extra mile. I’ll definitely continue buying from them!

31 December 2024
Unprompted review
Rated 5 out of 5 stars

Best Moving Head beam Experience

As a Mobile Dj, having events in both open and closed areas, I've been Using Shehds Moving head beams for more than a year now, specifically the moving head 350W Beam and these bad boys have gotten the job done at all times, bright in day and Super bright in the night, levels of my stage and makes clients fall in love with my set up. I'll recommend Shehds Lighting any day, one of my other favorite is their Waterproof Laser, these particular product beat every laser i've ever purchased in the market since my 13years+ in this business, Solid!

11 March 2025
Unprompted review
Rated 4 out of 5 stars

Lyre 275w 10R France

I have received the 2 lyres and they correspond to the product shown on the website.
I did, however, make the sad discovery that when controlling the lyres in dmx, we can't activate the music mode.
It would also be great to have the user manual in French.

8 February 2025
SHEHDS logo

Reply from SHEHDS

thanks, we will try to make French manual.

Rated 1 out of 5 stars

I ordered 14 PAR lights and never…

I ordered 14 PAR lights and never received them. They have this bogus site called SHOP that you have to download to track your order even though their website says they use major carriers. I'm trying to reach someone, and I got a returned email saying that it's Chinese New Year and they won't be able to get back to me for 10 days. This a $1,300 order and we have emailed everyone on their customer service list, and no one has reached out. These guys are bad!! DO NOT ORDER ANYTHING FROM THEM!! Very pissed off and unhappy customer! Non-existant customer service!

5 February 2025
Unprompted review
SHEHDS logo

Reply from SHEHDS

I'm really sorry to hear that. Our service team is back to work now because there is holidays of the Chinese New Year. Pls send email to our service team. We are going to help you.

Rated 1 out of 5 stars

We bought multiple fixtures and have…

We bought multiple fixtures and have not received any legitimate response or actual tracking information. Reached out multiple times with no response.
Your reply means nothing because we have sent multiple emails already. Without reply

3 February 2025
Unprompted review
SHEHDS logo

Reply from SHEHDS

I'm really sorry to hear that. Our service team is back to work now because there is holidays of the Chinese New Year. Pls send email to our service team. We are going to help you.

Rated 1 out of 5 stars

Bought 14 LED from them as a reseller…

Uppdate1 still not getting any help.

Bought 14 LED from them as a reseller two of them was broken and the stickers had fall of and the fans have a lot of noise.
So my customer did not want them and Shehds don’t take them back because they are used.
I asked if I could have some discount but they said no.

19 November 2024
Unprompted review
SHEHDS logo

Reply from SHEHDS

We’re sorry to hear about your experience and would love to make things right. Please reach out to us directly nicole@shehds.com

Rated 5 out of 5 stars

Ordered a lot of times

Great company good communication fast delivery

12 November 2024
Unprompted review
SHEHDS logo

Reply from SHEHDS

Thank you so much for your kind words and support. We’re thrilled to hear you’re enjoying the product!

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