SHEET STORY Reviews 208

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of the products, often highlighting the luxurious feel and excellent craftsmanship of the bedding. Many appreciate the thoughtful packaging, with items presented beautifully, making the unboxing experience special. The delivery service is frequently noted for being prompt and efficient, keeping customers updated on their orders. Reviewers also find the products to be great value, especially considering the high quality, and are happy with how well the items wash and maintain their shape and texture over time. However, some customers experienced issues with product descriptions, noting discrepancies in color and material compared to what was advertised, and found certain items like mattress covers and pregnancy pillowcases did not fit well or meet expectations. A few also mentioned disappointment with the packaging not always being in the usual premium style or the absence of product labels.

What people talk about most

Product

Clients share positive opinions on product quality, often highlighting the excellent craftsmanship and... See more

Quality

Customers consistently report high satisfaction with product quality, often describing it as outstanding,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and swift delivery... See more

Order

People report positive experiences with the ordering process, finding it easy and straightforward. Many... See more

Price

Reviewers mention positive feedback about price, with many customers finding high-quality items at affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality outstanding been looking for sheets of high standard without high price for many years and I've found them! Customer service excellent - could not ask for more So pleased my search has ended!... See more

Company replied

Rated 5 out of 5 stars

Really good quality sheets. Deep envelope closure on pillow cases makes sure the pillow stays in place (take note Panda!). Excellent packaging; all presented in individual boxes for a touch of luxur... See more

Company replied

Rated 5 out of 5 stars

Absolutely fabulous bamboo linen. I started off with some white pillow cases and loved them so much I’ve since bought a super king duvet cover, fitted sheet and a second set of pillow cases. When fund... See more

Company replied

Rated 5 out of 5 stars

The protector is very comfortable and fits our 40cm deep mattress nice and snuggly due to the stretchy sides and the straps on the conners which keep it secure and the elastic bottoms fit well under t... See more

Company replied


Company details

  1. Bedding Store
  2. Fashion Accessories Store
  3. Linens Store

About SHEET STORY

Written by the company

SHEET STORY

At Sheet Story, we transcend home luxury, transforming the bedroom into a canvas for creativity and a playground for individuality. To buy bedding online with us, becomes a thoughtful process synonymous to picking your clothes according to quality, style and comfort.

Our product's quality truly speaks for itself. We also hold the OEKO-TEX® Standard 100 certification. This is an independent third-party certification in the UK. It has been designed to ensure effect the dyeing industry has on the environment is minimised.

We are more than happy to help with any enquiries you may have.


Why Choose Sheet Story?

✅ Free fast delivery

✅ Free 90 day returns

✅ OEKO-TEX® Standard 100 certification

✅ 400 thread count bedding

VISIT WEBSITE CONTACT US

Contact info

4.8

Excellent

TrustScore 5 out of 5

208 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect!!!

Perfect!!!

5 August 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

…Bamboo bedding.

Lovely fabric and amazing attention to detail on finishes. Delighted with products.

5 August 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

Delivery was super quick and as stated

Delivery was super quick and as stated. Had previous orders but this time ordered new Checkerboard pattern and it's wonderful! Makes such a difference to our bedroom. The quality is superb too - best we've found!

30 July 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

My all time favourite bedding ever is…

My all time favourite bedding ever is the ackly bamboo range from sheet story. It’s so soft and doesn’t crease much, it has a zip for the duvet cover so makes it much easier to make up. This is my third purchase. I bought the duvet cover and pillow cases 2 years ago and it’s still gorgeous, I’ve since bought an extra set and pillow cases and the super king pillow case too. I have the white and dove grey. The white is a really nice, warm white. No cream or yellow but a very classic clean white. The dove grey is a little darker than I personally would want, it’s a little on the cold side. I don’t love the colour offerings, wish they’d update with more on trend, interior colours. The price is very reasonable for such lovely quality, soft smooth bedding. Highly recommended, customer service was also fantastic, allowed me to return the beige pillow case when I didn’t like the colour.

4 April 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

Excellent

Excellent - so comfortable to sleep on that I bought more. I thought my previous cotton bedding from another company was ok but sheet story’s cotton bedding is on another level.

29 June 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

Waterproof cot bed protector

The product, waterproof cot bed protector sheets arrived swiftly, were beautifully packaged and the product is of a high quality offering comfort and waterproof protection for my toddlers bed.

20 July 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

I love the silky feel of the material…

I love the silky feel of the material as well as the cool feel. I have encouraged my family to get them too, and will not go back to any other kind of sheets or pillow cases.

20 March 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

These sheets are smooth

These sheets are smooth, cool and luxurious. The fitted sheet has elastic all round and fits perfectly.

I previously purchased bamboo sheets from another company and they bobbled after a couple of washes.

19 July 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

Unmatched quality

This is my second order and I can’t imagine buying any other fabric. “Ackly bamboo” is the best for me. Their packaging is also awesome .

18 June 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

Rated 5 out of 5 stars

Read this!

If you have never had the chance to sleep on bamboo sheets, do it. They are soft and warm when you are cold, but fresh and cool when it's hot. I love my bamboo sheets. Just wish they were cheaper so I can buy another set.😊

21 June 2024
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Reply from SHEET STORY

Thank you very much for your review. Your feedback is really valuable to us, and is fantastic to hear!

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