Quality is good. Just don't understand.... Free delivery online if you spend €80 and over, but get charged 15 cent for a paper carrier bag when you spend €235. In store 🤔
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had to report a faulty item I had bought online at Shaws Department store's before Christmas. I put off emailing Shaws as I did not need the inconvenience of it so close to Christmas. However, m... See more
I rang Shaws electrical Athy at 11am on Tuesday 5 August to enquire about the availability of an undercounter freezer. I spoke to Tate who informed me that the particular freezer was in stock. Not onl... See more
I met a lady called Sharon who works in Lingerie Department in Shaws of Drogheda. She did a bra fitting for me. She was very helpful and I got what I needed - She was a pleasant and professional assis... See more
Company details
- #6 of 7 best companies in Department Store
Written by the company
Shaws is an Irish family owned business established in 1864 that launched online in September 2021. All products shipped from Ireland and packed with care. Presently, Shaws operates 15 stores in the main provincial towns of Ireland and employs almost 1000 people. We remain a family-run business, with many Shaw family members work in various positions throughout the company. As the company has grown, so too has the depth and range of the products we offer; expanding to now include Womenswear, Menswear, Childrenswear, Schoolwear, Footwear, Beauty, Electrical Appliances, Jewellery, Home Solutions, Gifting and more. Being a service-led business, our people have always been vital to our success, with many dedicating their entire careers to Shaws. This loyalty, and their dedication to our customers, is a key factor in our long-standing success. Such commitment to our customers was recognised in 2020 when we were awarded the ‘Best Brand in Retail Sector’ in the CXi Ireland Customer Experience report. Contact us anytime at online@shaws.ie and please visit our new website www.shaws.ie For generations our customers have trusted us with their loyalty and continued support. It is this trust we pride ourselves on. People matter to us at Shaws, which is why when you shop with us, whether in-store or online, we guarantee you quality and care, from our family to yours.
Contact info
Shaws Department Stores, Tea Lane, Portlaoise, Co. Laois, R32X973, Portlaoise, Ireland
- 057 850 7197
- online@shaws.ie
- shaws.ie
3.9
Great
220 reviews
Replied to 14% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A good experience of online purchasing…
A good experience of online purchasing and returning.
23 October 2023
Reply from Shaws Department Stores
Hi Siobhan,
Thank you so much for sharing this feedback on your experience with us. We are pleased that you had a positive experience purchasing your desired items, and that you found our returns process easy to use.
We invite you to get in touch should you ever require assistance on a past or future order.
Kind regards,
Shaws
Great support
Great support, when had to return, one item, no problem and larger size easily bought.
23 October 2023
Reply from Shaws Department Stores
Hi Rosemary,
Thank you so much for taking the time to leave a review for us. We are so happy to hear that you found our returns service easy to use and were able to find the item you desired 😊 We hope that you choose to shop with us again!
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Reply from Shaws Department Stores
Hi Dearbhla,
Thank you so much for taking the time to leave a review for us. We are so happy to hear that you were able to find what you needed, and had a positive delivery experience 😊 We hope that you choose to shop with us again!
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
What a experience we had in your Tralee…
What a experience we had in your Tralee store went in with my sister to the bedding section met a super girl called Vlora she was so helpful went above and beyond to help any thing we wanted and didn’t have in stock
was able to get from other stores which we will collect over the next few days pleasure doing business with her staff like her are hard to get thanks for making our shopping experience a fun day
Regards Marian from Kenmare
24 October 2023
Unprompted review
Reply from Shaws Department Stores
Hi Marian,
Thank you so much for sharing your experience in our Tralee store! we are very pleased that you received such wonderful assistance, and hope you will return to store soon.
Kind regards,
Shaws
Quick delivery
Quick delivery
Well wrapped
Items purchased were good quality
Had to return some items for bigger sizes and my card was refunded Ina few day
I’m very pleased overall
11 October 2023
Reply from Shaws Department Stores
Hi Marguerite,
Thank you so much for taking the time to leave a review for us. We are so happy to hear that you found our items well-wrapped and good quality, and that our returns process was easy! 😊 We hope that you choose to shop with us again!
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Fantastic delivery speed ,came 2 days…
Fantastic delivery speed ,came 2 days after order.
12 October 2023
Reply from Shaws Department Stores
Hi Kieron,
Thank you so much for taking the time to leave a review for us. We are so happy to hear that you found the delivery speedy and received your order so soon 😊 We hope that you choose to shop with us again!
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
GreT Prices and Delivery
12 October 2023
Reply from Shaws Department Stores
Hi Clare,
Thank you so much for taking the time to leave a review for us. We are so happy to hear that you enjoy the deals offered and Shaws, and had a positive experience with our delivery service 😊 We hope that you choose to shop with us again!
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Very good price for Mango coat and…
Very good price for Mango coat and speedy delivery.
12 October 2023
Reply from Shaws Department Stores
Hi Lisa,
Thank you so much for taking the time to leave a review for us. We are so happy to hear that you enjoyed your purchase of a Mango coat with us, and that you found delivery speedy 😊 We hope that you choose to shop with us again!
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Got great value on good quality…
Got great value on good quality merchandise, check out smooth and delivery very fast. Much easier shopping on line than in store searching through lots of stock.
12 October 2023
Reply from Shaws Department Stores
Hi Bernadette,
Thank you so much for taking the time to leave a review for us. We are so happy to hear that you enjoy browsing our store online, and that you found the process easy and delivery quick 😊 We hope that you choose to shop with us again!
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Prompt and efficient service
Prompt and efficient service. Delighted with my purchases
11 October 2023
Reply from Shaws Department Stores
Hi Joan,
Thank you so much for taking the time to leave a review for us. We are so happy to hear that you found our service prompts and efficient, and that you are enjoying your purchases😊 We hope that you choose to shop with us again!
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Fast service and great quality
11 October 2023
Reply from Shaws Department Stores
Hi Deirdre,
Thank you so much for taking the time to leave a review for us. We are so happy to hear that you enjoyed our fast service and found our items to be of great quality 😊 We hope that you choose to shop with us again!
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Reply from Shaws Department Stores
Hi Sandra,
Thank you so much for taking the time to write a review for us! We are very pleased to hear that your delivery was timely, and that your return was efficient. We hope you choose to shop with us again.
If there is anything we can assist you with regarding future or past orders, please get in touch at online@shaws.ie
Great product fast shipping
10 October 2023
Reply from Shaws Department Stores
Hi Jacinta,
Thank you so much for taking the time to write a review for us! We are very pleased to hear that your delivery was fast, and that you are pleased with your purchase. We hope you choose to shop with us again.
If there is anything we can assist you with regarding future or past orders, please get in touch at online@shaws.ie
Item arrived very quickly and was…
Item arrived very quickly and was exactly as ordered. The packaging was excellent keeping goods very secure.
10 October 2023
Reply from Shaws Department Stores
Hi Mary,
Thank you so much for taking the time to write a review for us! We are very pleased to hear that your delivery was timely and well packaged, and that you are pleased with your order. We hope you choose to shop with us again.
If there is anything we can assist you with regarding future or past orders, please get in touch at online@shaws.ie
Excellent service
17 October 2023
Reply from Shaws Department Stores
Hi Leanne,
Thank you so much for taking the time to write a review for us! We are very pleased to hear that you experienced excellent service while shopping with us. We hope you choose to shop with us again.
If there is anything we can assist you with regarding future or past orders, please get in touch at online@shaws.ie
Reply from Shaws Department Stores
Hi Frank,
Thank you so much for taking the time to write a review for us! We are very pleased to hear that you had an enjoyable experience shopping with us. We hope you choose to shop with us again.
If there is anything we can assist you with regarding future or past orders, please get in touch at online@shaws.ie
Prompt delivery of goods
1 October 2023
Reply from Shaws Department Stores
Hi Teresa,
Thank you so much for taking the time to write a review for us! We are very pleased to hear that your delivery was timely. We hope you choose to shop with us again.
If there is anything we can assist you with regarding future or past orders, please get in touch at online@shaws.ie
Quick delivery good value
6 October 2023
Reply from Shaws Department Stores
Hi Claire,
Thank you so much for taking to the time to leave us a review. We are thrilled to hear that you enjoyed your order, and hope you choose to shop with us again 😊
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Reply from Shaws Department Stores
Hi Anne,
Thank you so much for taking to the time to leave us a review. We are delighted to hear that your delivery was fast and you enjoyed your purchase, we hope you choose to shop with us again 😊
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
Very happily with product
Very happily with product, delivery was very efficient & fast.
6 October 2023
Reply from Shaws Department Stores
Hi Linda,
Thank you so much for taking to the time to leave us a review. We are so happy to hear that you are happy with your products, and that your delivery was quick. We hope you choose to shop with us again 😊
If there is anything we can assist you with in the meantime, you can always contact us at online@shaws.ie
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