I had to report a faulty item I had bought online at Shaws Department store's before Christmas. I put off emailing Shaws as I did not need the inconvenience of it so close to Christmas. However, m... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I met a lady called Sharon who works in Lingerie Department in Shaws of Drogheda. She did a bra fitting for me. She was very helpful and I got what I needed - She was a pleasant and professional assis... See more
Staff politeness, ease of returning items, good range of quality items. However no toilets, which is quite important for the elderly - I would have thought there should be toilet access in a departmen... See more
I found this company to be very prompt on dispatching my order and keeping me informed on its progress. Also very easy to place order at checkout. My item arrived within a few days and the product qua... See more
Company details
- #6 of 6 best companies in Department Store
Written by the company
Shaws is an Irish family owned business established in 1864 that launched online in September 2021. All products shipped from Ireland and packed with care. Presently, Shaws operates 15 stores in the main provincial towns of Ireland and employs almost 1000 people. We remain a family-run business, with many Shaw family members work in various positions throughout the company. As the company has grown, so too has the depth and range of the products we offer; expanding to now include Womenswear, Menswear, Childrenswear, Schoolwear, Footwear, Beauty, Electrical Appliances, Jewellery, Home Solutions, Gifting and more. Being a service-led business, our people have always been vital to our success, with many dedicating their entire careers to Shaws. This loyalty, and their dedication to our customers, is a key factor in our long-standing success. Such commitment to our customers was recognised in 2020 when we were awarded the ‘Best Brand in Retail Sector’ in the CXi Ireland Customer Experience report. Contact us anytime at online@shaws.ie and please visit our new website www.shaws.ie For generations our customers have trusted us with their loyalty and continued support. It is this trust we pride ourselves on. People matter to us at Shaws, which is why when you shop with us, whether in-store or online, we guarantee you quality and care, from our family to yours.
Contact info
New Road, Portlaoise, Co. Laois, R32 NN2P, Portlaoise, Ireland
- 057 869 2300
- online@shaws.ie
- shaws.ie
4.0
Great
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Bedroom delight
I bought a duvet set and mattress topper both great quality and very fast delivery, I will definitely buy from shaws again
22 August 2025
Staff going that extra mile
Having visited Lingerie department today,I was very happy with way the members of staff treated me. Nothing was too much trouble. Friendly and experienced ,both ladies made my visit seamless,and I bought exactly what I needed.
3 September 2025
Unprompted review
Visit 29/08/25
Visited Shaws in Waterford on 29/08/25. Lovely store & lovely staff. Had a tasty scone & coffee. When I needed to use the loo, I was given a code to a door on the ground floor. As soon as I opened it, the most disgusting smell nearly overwhelmed me. All the surfaces were filthy & the roll of toilet paper was stained with brown bits. I turned on my heel & left immediately. What a pity to get this small but important detail so so wrong.
29 August 2025
Unprompted review
Acces to the back of shaws is hard to…
Acces to the back of shaws waterford is hard to negotiate . A large BPerfect stand just inside the door is hard to get around. Being disabled, I use a mobility scooter. It’s like this store doesn’t want disabled people or parents with twin buggies. Who thought this was a good idea?
26 August 2025
Unprompted review
Reply from Shaws Department Stores
Hi Catherine,
Thank you for bringing this feedback to us. We apologise for any inconvenience caused during your experience in-store. Please know that, following your feedback, we have reviewed the space and have made changes in the area. We would love you to revisit us and give us an update on your experience. Please get in touch if you require further assistance.
Kind regards,
Béibhinn
Waited in a 5 HOUR QUEUE for to be told…
Waited in a 5 HOUR QUEUE for to be told I’m not qualified for a item when I was 50 in the queue when I first showed up and everyone skipped ahead , and not in the terms and conditions that you need a ticket , absolutely shit store , against policy
7 August 2025
Unprompted review
Very quick and helpful staff
I rang Shaws electrical Athy at 11am on Tuesday 5 August to enquire about the availability of an undercounter freezer. I spoke to Tate who informed me that the particular freezer was in stock. Not only was it in stock but it could be delivered the same day, and it was delivered by 4.30pm, and of course my old freezer was collected. Very impressed with Tate, very helpful and very pleasant to deal with.
5 August 2025
Unprompted review
White Sfera girls pants
White Sfera girls pants is lovely. .. scalloped edges. Very happy with it.
22 July 2025
Online shopping is a farce.
Online shopping is a farce. Way behind their competitors with their website. Ordered and paid for trousers. Shaws confirmed my order, took payment, only to email me to say not in stock. Unorganised and unprofessional.
1 July 2025
Unprompted review
Fantastic service ordered and received…
Fantastic service ordered and received in a matter of days, user friendly site would totally recommend Shaw’s and definitely will order again
24 June 2025
It was an excellent experience
It was an excellent experience. The goods arrived promptly in excellent condition.
Thank you
24 June 2025
Good service easy to order and promptly…
Good service easy to order and promptly delivered ...very helpful that you can return to Shaws Shop for refund if not suited
24 June 2025
I paid a visit to Shaw's in Waterford…
I paid a visit to Shaw's in Waterford today , I was served by a lovely young lady named Naimh in the underwear debt. She was more than helpful and was an expert in fitting me with my purchase.
Brenda
Wexford.
24 May 2025
Unprompted review
Reply from Shaws Department Stores
Hi Brenda,
Thank you for leaving this feedback for our Waterford store! We are delighted that you had a positive experience and hope to see you again.
Kind regards,
Béibhinn
Made my order on line
Made my order on line. So easy to do it. Had my order in 4 days. Very happy with my purches.
28 April 2025
Reply from Shaws Department Stores
Hi Helen,
Thank you for getting in touch and leaving this feedback for our online! We are very pleased that you were happy with the service and found it easy and efficient. We hope to serve you again!
Kind regards,
Béibhinn
Excellent customer service
I was amazed at how easily and promptly a request I had was dealt with. Thank you.
15 May 2025
Unprompted review
Reply from Shaws Department Stores
Hi Mary,
Thank you very much for getting in touch and leaving this feedback for us. We are happy to have had the opportunity to serve you and hope you will return to us again in future.
All the best!
Béibhinn
Do not trust
Great IRL stores however they remove negative reviews for faulty products online
8 May 2025
Unprompted review
Reply from Shaws Department Stores
Hi Seán,
We thank you for leaving this feedback and have requested more information about your order so that we may look into this further. We keep all relevant product reviews (positive and negative) visible on our website, as we believe in allowing customers to make informed decisions on their purchases. We are very sorry that this is not what you have experienced, and will endeavor to continue serving our customers online and in-store with transparency.
Kind regards,
Béibhinn
Reply from Shaws Department Stores
Hi Anamaria,
We are very pleased that you had a positive experience shopping online with us! Thank you for leaving this feedback. We hope to serve you again.
Kind regards,
Béibhinn
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