Sharp Consumer Electronics Reviews 

Bought a sharp washing machine, 5 months in and the start button stopped working. Under warranty and called their repair service Pacifica. At first it seemed good, booked a repair slot and even went for extended warranty. The engineer couldnt find property and cancelled job, waited 2 weeks for this booking and because he couldn't find us we had to call up and book again waiting another 2 weeks. The day before coming they cancelled again and said ordering part. Lol they haven't see the machine to order part. 20+ calls and they decided to say give us your seller details and invoice and we will authorise a code so they can uplift washing and issue a new one. 24hrs and code will be sent, still waiting a week later. No longer can get through to get this code. Their lines to get ppl to buy warranties are available but to book repair etc are apparently too busy and they just say service unable and hang up on you. Pacifica is one of worst companies I've had to deal with. 5 weeks on still not resolved.

I was well pleased with my Sharp microwave, which I paid around £175 for in March 22. In October 23, after a life of very moderate use, it suddenly began to trip the electric system and became unusable. To condense a very protracted story of my attempt to get some kind of assistance, Sharp just couldn't give a stuff, so don't bother to try. I am now left with a lovely microwave, still in pristine condition just waiting for it's final journey to the tip.

Bought a Tumble Dryer with two year warranty in Dec 2022. It stopped working end of Sept 2023. Took two weeks to get through to anyone at customer services on phone (go through the options only for the call to be disconnected). Sharp outsource repairs to Pacifica. Sent an email to helpdesk and no one ever replied. Took another 12 days to send out an engineer to then tell me two parts needed to be ordered. Was sent a text to contact them to arrange an appointment 9 days later but again couldn't get through. Four days later was contacted by Pacifica to be told an engineer would arrive on the 21st Nov 2023, which when he arrived asked me what the problem was even though he had the replacement parts in his hand! He proceeded to blow the machine part again and and informed me a new one would need to be re-ordered as he then realised he should have fit the one part before the other. Do these engineers actually read any previous notes given? are they qualified engineers? I told him I needed my tumble dryer working as I am asthmatic and have damp issues now due to the washing I am having to place around my home to dry them. He made a call and arranged a visit for two days later. I received a text message confirming this and then 3 hours later got another one telling me the visit was on hold. I have attempted to contact again this morning and no getting through. They do not seem to have a complaints department I can contact (I wonder why?). I am at the end of my tether and was in tears this morning trying to get some resolution. It's making me ill. I have other things to deal with and don't need what should be a simple repair adding to my stress levels. I shall NEVER buy a product from Sharp again because of the awful customer care and service.

I purchased a 32 Sharp tv. The picture is terrible, takes forever for the remote to respond to commands, drops the Wi-Fi, the list is endless. Would never buy anything by Sharp again.

Never ever buy any sharp product I have a tumble dryer been waiting since august for a repair there repair people came out this week changed parts and still doing the same fault so all in all haven’t had a working tumble dryer for 3 months there repair people are terrible pacifica please people listen DO NOT BUY SHARP ABSOLUTE RUBBISH AFTER CARE RUBBISH been on hold for 45 mins today still don’t answer AVOID AT ALL COSTS
UPDATE HAD ANOTHER REPAIR MAN OUT AND NOW HAVE BEEN TOLD NOT TO USE TUMBLE DRYER AS IT IS A FIRE RISK AND GREAT COILD HAVE KILLED ALL MY FAMILY AND BURNT MY HOME DOWN THEY STILL WANT TO DO ANOTHER REPAIR THEY MAY PUT THE CORRECT PART IN THIS TIME CANNOT GET HOLD OF SHARP HAVE TO HAVE A FIRE RISK ITEM IN MY HOME AND HAVE TO ACCEPT THEM REPAIRING IT THEY WILL NOT REPLACE OR GIVE ME VOUCHERS SO I COULD BUY ANOTHER BRAND OF TUMBLE DRYER SHARP YOU SHOULD HANG YOUR HEADS IN SHAME DISGUSTING PEOPLE YOU NEVER ANSWER YOUR PHONES I BET YOU WOULD NOT ACCEPT THIS WOULD YOU NO SHARP YOU WOULDNT DO NOT BUY A SHARP PRODUCT EVER ITS LIKELY TO BURN YOUR HOUSE DOWN AND KILL YOUR FAMILY AND I BET SHARP WOULDNT BE LIABLE FOR THAT EITHER DO NOT BUY A SHARP PRODUCT EVER !!!!!!!!

Terrible product and even worse customer service.
I am on my second dryer from them in under a year and I'm now over 8 weeks since I told them it broke again and still have no working dryer. They don't care, cut you off when you tell them your issues and NEVER follow up. I could write an essay here but they are not worth that effort as they won't read it. DO NOT USE SHARP PRODUCTS EVER

As all the other reviews I wish I’d read before purchasing a Sharp Tumble dryer - stopped working after 6 months, 2 yr warranty, you would think no problem! But took 2 weeks to send out an engineer from Pacifica, they came with no parts, diagnosed the problem (which was it kept stopping and saying water full), got a new date for another engineer to come with the part (3weeks later) and the part didn’t fix the problem. He said it was something else that was wrong. Another fortnight to wait for another part, who knows if it will work! Weeks without a tumble dryer is just not acceptable, will definitely be reporting to anyone who will listen! Never bought SHARP before and will stick to Hotpoint or Samsung in future. Warranty evidently ok if you don’t need the product for weeks at a time- totally unacceptable

Poor regular unresponsive remote. Yes new batteries. TV guide works for a day or two then 'no information available'
Need to reset, disconnect from mains and boot up again.
Pic is ok. Sound is ok.
Wouldn't buy again. Back to LG probably...

Bought a microwave and it has given up just after 1 year guarantee expired. Emailed the address in hand book who told me they can't help. Gave me another email address and they wouldn't help either. Gave up waiting for helpline to answer. Pen and paper letter to Hq two weeks ago ignored. Terrible customer service and shocking build quality from a firm who used to have such a good reputation. Will not buy Sharp again.

Hi. I would like to say how pleased I am at the brilliant service I received from mark’s lovely team of lads. Nothing was too much trouble for them. Their work was excellent and I can’t not say about josh who had to go under the lounge flooring to find wiring! Happy workers who made me laugh honest workers and a great team. Thank you mark and Dan for a job well done and employing great staff xx Annette Mount Pleasant..

2 weeks trying to get through, and no response from email address either...

Similar to below been calling the 0333 577 7230 number, which has no queuing system, and makes you sit through a an IVR message to tell you you are calling the right place, but dont call here for Shark... just let us get through outrageous.

not sure if I should blame Currys or Sharp. Currys are also useless despite the fact they sold the goods to me.

Bought a Sharp Fridge Freezer less than a year ago. Suddenly the top of the fridge is cold bottom half warm. Went through customer service they sent an engineer to Newcastle we live in Kent. Finally sent an engineer today who said it’s a faulty thermostat. Will take a week for the part to come in . 3 weeks without a working fridge. Don’t waste your time buying Sharp products. Their customer service is truly awful. Happy to take your money but your product will breakdown and they don’t care about customers. Avoid their products and buy a better brand.

I purchased the Tv for my daughter to use while she is studying at University. She has rang me today as the screen doesn't work properly. There isn no damage to the screen but it has a number of lines running across it and no longer shows any picture. Whilst I am aware it is outside the 12 month warranty I wouldn't have thought it would be faulty so soon. Can you help me at all?
Thnakyou
Steve
reply from sharpconsumer
Good afternoon,
thank you for contacting us.
Upon assessing your case, we have concluded that we are unable to assist you with your television. This is due to your television being out of the twelve months manufacturer's warranty period.​
Additionally, your television has developed a panel fault, which we are unable to repair.
I apologise for the disappointing news.

WHILE I UNDERSTAND ITS OUTSIDE THE WARRANTY PEOPLE NEED TO KNOW THAT THIS PRODUCT IS NOT WORTH BUYING AND IN FUTURE I WILL AVOID ALL SHARP PRODUCTS (IT WAS 6 MONTHS OUTSIDE ITS WARRANTY)

Faulty appliance one year old. Unable to get response from Sharp as phone line not working properly. Asked for call back. Still waiting. Just read the other reviews and consider purchasing a better brand.

I hired private investigators through Team bark,, i payed R1500 on the 13th of July till today i have not received any reponse, my communication and calls are not going through anymore as if i am being blocked...the person claimed to work for Sharp investigator.It is so sad to pay for a service thet you will never receive...i used to call investigator for feedback and he decided to just avoid me...please advise a way forward

Tried to call Sharp as my washing machine purchased 6 months ago has several issues including a door that won't open with my laundry trapped inside it. In desperation today I spent 6 hours 46 minutes waiting for someone to answer the customer support team number on 03335777230 only to be eventually cut off!
Haven't a clue what to do now except try to call again tomorrow...appalling way to treat their customers!

Posting this for someone who can not post it themself>
Sharp have false listings for their products, they recommend products giving false information to do so, they sell faulty products, then neglect to do anything about any of this and completely ignore you even though you've no other means to contact them. Fraud and discrimination and disgraceful misconduct.

What a piece of crap! 1st tumble dryer was written off within 3 days of it arriving because the heat pump failed. 2nd one came and lasted a few months… heat pump went AGAIN!!! Engineer out 3 times a third heat pump fitted…water still pissing out of it … no further forward…might aswell have set the £500 on fire and not bothered…. DO NOT BUY!!!⚠️⚠️⚠️🚮

Had a tumbler dryer 2 months and it doesn’t even work, they don’t call you back and DONT answer the phone, under warranty but can’t even speak to anyone, broke after 2 months what a joke, do not buy sharp products

I give a low star rating for this company.
We bought a fridge freezer American style it was expensive , however it was faulty before the warranty ends since the cooling function was not as good even long time before the warranty ends.
They refer me back to the retailer.
Avoid buying anything from sharp as they will not take responsibility for any fault even within warranty period.