Sharktv Reviews 

116
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the quick response times and the extremely helpful assistance provided by the support team during technical issues. Many people appreciate the stable connection, the smooth setup process, and the wonderfully wide selection of channels available. However, some customers also noted frustrating experiences regarding poor communication, unhelpful support staff, and long waiting times. Some reviewers experienced significant delays in receiving replies or effective solutions when unexpected problems arose with their service. A few users mentioned that issues were sometimes left unresolved, leading to disappointment and wasted money.

What people talk about most

Service

People report ambiguous experiences with service, as many reviewers highlight excellent and stable streams... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers praising support for providing... See more

Response time

Users describe positive interactions with response time, noting that support staff are very fast to help and... See more

Product

Reviewers mention mixed feedback about product, noting that channel selection and EPG are accurate. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had it for 10 months this was our first issue and he helped me fast and got it up and working again. He has been great. Thank you!!

Rated 5 out of 5 stars

My experience with SharkTv is great. I had technical issues, with my channel, and I reach out to the SharkTv support, and the support offer me a different plan to fix my issues with the channel/ conne... See more

Rated 5 out of 5 stars

Been with shark for over a year. Very reliable support services. Great service all round.

Rated 5 out of 5 stars

Love the service thanks for switching my mac address and making it hassle free u can't beat the service I really appreciate it


Company details

  1. TV store

Written by the company

SharkTv.ca is your one stop Canadian IPTV store. We provide iptv services for all type of devices such as Amazon firestick, smart tv, android boxes, mag box, buzztv, apple tv, smarters pro iptv app, tivimate app, STB emu APK and all other IPTV apps and devices.


Contact info

3.1

Average

TrustScore 3 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(116)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve had a great experA Seamless and Entertaining Streaming Experience!ience with…

I’ve had a great experience with service this company has provided! Their content selection is diverse, with top-quality movies, TV shows, and exclusives. The streaming is smooth, with minimal buffering, even in high resolution.

What sets them apart is their user-friendly interface and smart recommendations, making it easy to find new favorites.

Customer support is quick and responsive, and frequent content updates keep things fresh. Overall, this company delivers an excellent streaming experience, making it my go-to platform for entertainment!

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Account issue

Had a misunderstanding about what package I was on and had to have them reset my account to gain access again. They took care of it for me quite quickly.

22 February 2025
Unprompted review
Sharktv logo

Reply from Sharktv

Thank you so much for taking the time to leave us your feedback.

Rated 5 out of 5 stars

Great services

Great services, doesn’t lag too much like all the other ones do, fast an easy customer support as well! Definitely recommend

22 February 2025
Unprompted review
Rated 5 out of 5 stars

Sharktv.ca is the best service provider…

Sharktv.ca is the best service provider when it comes to iptv and also their customer service and products are great whenever I have an issue I can always rely on them to come to the rescue and I definitely recommend them

20 February 2025
Unprompted review
Sharktv logo

Reply from Sharktv

Thank you so much Romell for taking your precious time to leave us a review. We truly appreciate your feedback and always looking to improve our services to keep our customers happy and loyal.

Rated 4 out of 5 stars

Best IPTV service provider

I have been with Sharktv for over a year and a half and it's the best iptv provider I've had and I've been doing this for over 10 years. I have both the Super 4K and Zeal (for the Canada IPTV app) which are 2 different packages. I have 2 because sometimes you need a backup because if you have been using iptv as long as I have, you know that iptv can have issues because it's not perfect and you need to be patient. There are a lot of iptv services out there that are completely junk and what I love about Sharktv is that they have developed their own servers that come with each package and I have never found anyone else that does that. If you have a good service like Sharktv, you need to have a good android box and a strong internet service. I haven't found a better iptv service than Sharktv and I like that they're based in Canada.

19 February 2025
Unprompted review
Sharktv logo

Reply from Sharktv

Hello Bruce, Thank you so much for taking the time for this beautiful review and being our loyal customer for over a year. Just a small correction that we have developed our own iptv apps not servers. The servers we sell are third party servers that are only sold by Sharktv.

Rated 5 out of 5 stars

Great IPTV & Great Service.

Great IPTV & Great Service.
I bought the 3months Fire IPTV package. Installation was so easy. Very good connection. Customer service was so helpful. They added some Channels I requested within 24 hours. I am so happy to find Sharktv.

17 February 2025
Unprompted review
Sharktv logo

Reply from Sharktv

Hello Houssam, thank you so much for taking the time to write your experience with us. We appreciate you.

Rated 5 out of 5 stars

Quality product

I got great customer service and it works great even though my internet is garbage. I always get the help I need

17 February 2025
Unprompted review
Sharktv logo

Reply from Sharktv

Hey thank you very much for taking the time to leave us a review. We are always happy to take care of our loyal customers that understand how IPTV works and not blame us for all their problems.

Rated 1 out of 5 stars

I only bought a month because been…

I only bought a month because been burned before. First day of order there were red flags. When I had problems kept asking same questions what is your mac. Address you already have it that's why we are here. Takes days to get reply from them . Paid early for my renewal which expired 2 days later when I inquired as to why they tell me it's my email provider. How do they have access to you charging customers then not providing service although that IS a new one I haven't heard . These guys will have no problem taking your money then not providing service. Blaming it on your internet provider . As to why they took tour money and never provided service ....OH refunds? Forget it. #wearethieves. Update.....I have sent several emails . It has nothing to do with fights getting blocked . It's about my subscription expiring 4 days after I pay you. Again o reiterate ....THIEVES
IM donr sending you eemais and texts . Cheers lesson learned

13 February 2025
Unprompted review
Sharktv logo

Reply from Sharktv

Tony I agree that sometimes we may get busy and not answer on time but we do our best to help all our customers. You are welcome to come to our live chat and I will take care of you. Please remember that it's correct that some internet providers block iptv during sport games, you may not be aware of this. For the refund yes we have zero refund policy it's written on our privacy policy on our website. You have check marked to that at checkout so I'm sure you have read that before placing an order and paying for it. Our business is straight up. We have many happy customers that don't bother writing a review or else we would have 100s of 5 Star reviews. Please send us an email with your order number and the issue you have so we can take care of this.

Rated 1 out of 5 stars

It doesn't work.

Signed up for a month and it hasn't worked once. Terrible customer service that responds once a day, with useless repetitive recommendations. Save your time and money, look elsewhere.

I installed the app. I asked for a link from you to ensure I was using the correct version. You didn't offer that. You would give a single incomplete 5 word sentence as your instructions, which were obvious and unhelpful, like "Give us t He Mac adress" .

You responded to this post, but not my email asking for a refund or another subscription of equal price. If you had been helpful, I would've changed the score.

7 February 2025
Unprompted review
Sharktv logo

Reply from Sharktv

Hello, all our 5 star reviews are not fake. It doesn't work because you are not educated enough to install an app. Even after spending an hour with you over the chat you still came to leave a one star review. It's not our fault. Like we always tell our customers if you don't know how to install an app save your money and our time and don't buy from us.

Rated 1 out of 5 stars

I’m a current customer

I’m a current customer, I only purchased 3 months (thank god) because it’s terrible! The customer service has to be the worst I’ve ever encountered. Havent even gotten to watch anything yet cause I’ve been so frustrated. DO NOT BUY

8 February 2025
Unprompted review
Rated 1 out of 5 stars

Horrible!!!

Customer service is horrible! I've waited three days for someone to help me and then finally get a half answer and ignored again! I bought a three month subscription to try it out only to be not able to use it after a week, was told I needed a vpn which then I couldn't access anything at all!

21 December 2024
Unprompted review
Sharktv logo

Reply from Sharktv

That's correct Tina, Canadian internet providers block Fire IPTV servers during sports games. It's clearly written on our website to not buy Fire package if you don't have a VPN and buy our other packages that don't require a VPN but guess what most people go straight away for Cheapest package possible and expect it to work like the most expensive package.

Rated 5 out of 5 stars

Very Happy.

I can honestly say that this provider is top notch! They actually do care about their customers. I raised an issue in had and it was fixed on phone call. I would highly recommend.

7 December 2024
Unprompted review
Sharktv logo

Reply from Sharktv

Thank you Karl, as I told you on the phone we are super busy but we do take care of our customers and the issues. Now sometimes customers can't not follow directions or install apps. In that case we are not to blame because they can't even follow the first step which is installing apps. Anyhow thank you for taking the time to write a review and hope to keep you as one of our loyal customers.

Rated 1 out of 5 stars

Don't do it!

Absolute crap, don't waste your money. Not enough time to list what is wrong with this company & it's services

3 December 2024
Unprompted review
Sharktv logo

Reply from Sharktv

What is your order number and what is the problem wih your IPTV ?

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