Shark Clean UK Reviews 

Shark is the best product out ! I have shark everything, cannot fault it or customer services if ive ever needed to contact them. Keep bringing out amazing products and ill keep buying them.

Just wanted to make everyone aware, I purchase items with my own money and I use and test them.
I purchased the Shark matrix 2 in 1. when it arrived and I put it on and got it working with no issues. Set up is pretty straight forward and the app easy to use.
a few days after using it I came across few issues.

issue one - although the app is easy to use and set up the downfall is when I set the robot the clean or mop after completion or is it got stuck or anything the app does not notify you of any sort you have the physically go into the application and then it will tell you. I have tried the app on multiple phones thinking there is an issues with my phone but no it does the same for all no notifications. all permissions were given.

issue 2 - When using the robot mopping feature when it is returning to the base the robot kept getting stuck on the plate. i have checked this and found while the mop is wet it grips on to the plate and struggle to park so i had to remove the plate which resolved this issue. this could be a design flaw I am not sure.

issue 3 - when using the mop feature I have identified it only drags on to the floor. from looking at the floor it does look clean and spotless but if your wearing white socks which I wear lets just say its not white anymore. this is another design flaw they could of introduced mopheads that spin so its scrubbing (like other brands) the floor rather then dragging.

Issues 4 - I had issues where the robot stopped in the middle of a clean and the app tells me "it has experienced an issue call customer service" no error codes to identify the issue just the above. the robot doesn't even go back to the base so I have to physically it back. this happened a few times and even with my replacement it did the same thing.

This was frustrating because the reason I bought it is to help me keep the place clean and do a deep clean of the house when I needed to.

Where there is a bad experience there is a good side to it.
The customer service was great the staff was polite and very helpful, they sent a replacement almost straight away. the second robot I had the same issue and without fail they sent me another model which I have had no issues so far with it. I would need to get back and update the review once it have trailed it.

My overall experience with the shark matrix 2 in 1 was not good. I am not sure if this was an overall design flaw or a faulty batch but this was my experience with it. the alternative replacement I have had no issues so far.
Overall customer service experience and time it took for a replacement 5 stars, no issues and they did go far a beyond to resolve this.

I do have other shark products which is purchased in the past I will do a review on them soon.

The speed of the order and the quality of the product

I ordered 2 heater fans in April. They arrived one worked perfect other would not work on the heat option only cold. I returned it for a replacement. I got an email saying my replacement would be sent. Then another saying it was cancelled. But I checked and no refund. I rang up and was told it was due to an error and that the item would be sent next day delivery. Then I got a phone calling saying it is out of stock and replacement will be sent asap it’s a month later so I am chasing it up (NO communication regarding it sent to me to I am doing all the chasing!).. to be told it’s still out of stock I can have the fan version instead not to mention this is about £50 cheaper and I will still need to order the heater version as I want for my son who is autistic and hates being to hot or cold so needs to switch between the two.

Very poor customer service! Not helpful at all.

Appalling customer service. I brought a fan yesterday. The tower fan. It arrived today. Scratched. So its obviously come to me refurbished rather than brand new.
I would have been willing to over look it but the product itself is useless. If im paying £160 for a fan I want it to be amazing. This falls very very far from that mark. Firstly its advertised as having 10 speed setting. However, only one of those is worth having it on. My cats have harder breath than the rest of them. Im normally a big fan of Ninja Shark products but this is awful. The cheap fans from high street stores are better.
So, I went to start a return. The want to only refund me £120 instead of £160 I paid!!! It looks like I will have to start a bank charge back instead because they have no way of being able to chat online about this. Or an email address.

Fantastic customer service, our item developed a fault and they fixed it with no drama. No unnecessary time wasting either, very very straight forward process. Very satisfied

EXCELLENT, ACCURATE, GOOD VALUE

Great product and service!

I had a hoover from Shark that stopped working properly after around 2.5 years. I contacted Shark customer service and they were absolutely brilliant throughout.

They initially sent replacement parts to try and fix the issue, and when that didn’t resolve it, they ultimately replaced the hoover completely.

This is exactly the kind of customer service you hope for when buying a quality product — helpful, responsive, and genuinely focused on resolving the problem. It’s refreshing to deal with a company that stands behind its products and values its customers.

Fantastic experience from Shark and I wouldn’t hesitate to recommend them.

Guy on reception at Wednesbury branch isvery good

Ordered my cordless hoover and received it next day, shark hoovers are very reliable and sturdy

Had a vacuum cleaner that wasn't working properly after a few years. After checking my warranty details, shark replaced the malfunctioning unit without quibble and I received the unit in a few days.

Highly recommended.

Had a vacuum cleaner for just a few weeks, then started making a very loud noise in the motor and stopped picking up. Contacted shark who said they would send out a replacement. Didn’t receive a returns label to send the faulty one back. 10 days later, no communication from them, I contacted them and they said that I hadn’t sent the replacement one back yet. So they wouldn’t send me my replacement until the faulty one has been sent back, even though I didn’t receive returns label. This is completely unacceptable, especially as when I originally rang them to tell them about the fault the woman listened to it over the phone and could hear the loud noise.

So I ordered an item from Shark's Tiktok shop, apparantly items come from the same warehouse as the website as they are the same company as Shark Beauty. Item became faulty after the 30 day period, they ignored my requests for a refund siting 30 days max, even though I argued it was faulty (Battery would not last the whole process). Tiktok themselves completely useless, got a bot or a real person who would say they would do an investigation and never get back to me.

I rang them up explaining everything and they exchanged the item, however the same fault occured again. I called them again and they said I could have another replacement or refund, I chose refund. They paid for the courier and sent me the returns label. They received the item nearly 5 weeks ago, since then they have ignored emails, phone calls go unresolved and when I posted on their social media complaining they messaged me and said the refund had been processed 2 weeks ago and told me the card number, which is a lie as no refund has been received to my CC. When I responded back to them about this, they said contact Tiktok. So constantly going around in circles.

I raised a dispute on my CC and they argued it saying the 30 days have passed, I have said it doesn't apply as it is a faulty product with a 12 month warranty and they accepted the return/paid for the courier.

I just want to warn others about buying from Shark or Tiktok as both have been completely useless and do not care whatsoever. It is like speaking to a brick wall speaking to either!

I got a credit note for a refund dated 29th April, which you would say it be processed around that time. The refund wasn’t processed at all hence why I’m on here complaining about it!

All the time i have been chasing this with Shark Customer Service no one has ever said they didn't get the right item. Baring in mind I already had one exchange prior to this, are you saying they didn't get the right item when they exchanged it too?None of what you're saying makes sense at all as why would I want a faulty item? No one has bothered to get in touch at all, always me chasing so I give up and raised a dispute with my bank. Bunch of liars , I will never buy from them again!

EDIT: The team are completely useless, do not want to listen or help. In fact did not even bother replying to my last email sent over 16 days ago! Do not bother ordering from these people.

Good service and great product

Bought the small handheld rechargeable hoover and it’s one of the best things I’ve bought. Not a long runtime but ideal for small jobs, car clean, diy job’s etc. highly recommended couldn’t be happier, buy 1 it will change your life ! (Well, make it a bit easier occasionally)

Steam mop x3, bought to myself and family.

At first I thought it was gimmicky but how wrong was i.
Brilliant steam cleaner with spinning pads, best of both worlds.
Highly recommended.

Most advanced Chinese technology, so pleased by their customer service and amazing Chinese products that true warranties

Bought a few products from Shark and always quick to deliver...customer service is spot on too if there is an issue. My device was broken during delivery but they replaced it immediately and without question.

Bought a shark mask and it is brilliant been using for 3 months solidly and really notice a difference in my skin, premise free, smoother, more vibrant face, would defo recommend to buy one

Straightforward to order from, super fast delivery. No issues.