Best service in a long time
Words cannot express how grateful I am for the outstanding service I received from Shapemilano.
For my wife's 30th birthday, I wanted to surprise her with a pair of Christian Louboutin heels. The only question was which size to choose. We were unsure between size 39 and 39.5. After discussing the options with Shapemilano, she advised me to order the 39.5 and kindly agreed to temporarily reserve the size 39 for us, just in case.
As we live in the Netherlands, it took a little while for the shoes to arrive. As it turned out, the size 39.5 was slightly too large.
I immediately contacted Shapemilano, and she kept her promise. The size 39 had indeed been set aside for us, so we were able to purchase that pair and return the original one.
The fact that this agreement was honored is, by itself, exceptional customer service and something that has become increasingly rare nowadays. Beyond that, the shipping, return process, refund, and communication throughout the entire process were absolutely flawless.
Thank you, Shapemilano, for helping make my wife's 30th birthday truly unforgettable.
Kind regards,
Henk








