ShadowPay Reviews 856

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers had a great experience with this company. Many customers appreciate the platform's concept, allowing gamers to buy and sell used equipment, often at competitive prices. The website is generally considered reliable and easy to use, with fast deposits, especially via crypto, and quick trade completions. Reviewers frequently highlight the excellent and responsive customer support, which helps resolve issues efficiently. However, some people mentioned encountering problems with withdrawals, particularly with crypto methods, and funds occasionally getting locked or suspended. A few other people also felt that the pricing displayed on the website was misleading, leading to situations where deposited money became stuck or required additional purchases to withdraw.

What people talk about most

Website

People report ambiguous experiences with the website, with some reviewers praising its ease of use, low... See more

Payment

Clients share ambiguous opinions on payment, with many reporting issues such as money being stuck on the... See more

Product

Users describe ambiguous interactions with product, with some reporting issues where purchased items were not... See more

Price

Customers had ambiguous experiences with price, with some reviewers praising low prices and competitive... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the support team as very good,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ive used this site several times. but now suddenly with 739$ in my funds. my account got temp suspended and my funds are locked. first i deposited around 677 or something with cypto to cash out a k... See more

Company replied

Rated 4 out of 5 stars

I sold my CS2 items worth 23.58$ in website, but when i try to withdraw money using cyripto, it says the maximum amount's 0$ and I'm not able to write number here. As a result I completely unable to u... See more

Company replied

Rated 4 out of 5 stars

Didn’t know that such a thing exists and shoutout for the idea of making such a platform where gamers can sell/buy used gaming equipment from other gamers

Company replied

Rated 4 out of 5 stars

sold a 99 dollar item ... the trasaction said it was finished but the payment didint come throught ... was worried and wrote a ticket no response a hour later i got it .. was worried it might have be... See more

Company replied


Company details

  1. Gaming service Provider

Written by the company

Welcome to ShadowPay, your premier destination for peer-to-peer (P2P) trading of CS2, Dota 2, and Rust skins. Founded in January 2019. We are powered by an innovative spirit and the relentless pursuit of providing a secure, efficient, and user-friendly trading environment. Gear Up, Game On: Jump into the heart of the action with ShadowPay, where trading CS2, Dota 2, and Rust skins isn't just easy—it's an epic adventure. Get ready to revolutionize your gaming swag! Trust Your Trade: With over a million warriors and countless victorious trades, ShadowPay stands as the undisputed champion of safe and transparent trading. Here, every deal is a seal of trust. Effortless Victory: With our sleek tech—think ninja-like Chrome extension and app—trading becomes part of your victory dance. Snag the best deals with instant trades and analytics that would make any strategist proud. Loot More, Spend Less: Why spill more coins than you have to? Our lean 5% fee means you keep the lion’s share of your loot. More treasure, more triumph! Join the Elite Squad: Step into a realm where traders thrive, grow, and conquer. ShadowPay isn't just a marketplace; it's where legends come to play. Unleash Your Inner Trader: Whether you're a battle-hardened trader or a fresh recruit, we’ve got your back with all the gear you need to dominate the trading arena. Trade with might, trade with insight. Conquer the Marketplace with ShadowPay: Prepare for glory in the ultimate trading expedition. ShadowPay is your gateway to a world brimming with rich trades and unrivaled opportunities. Enlist today and unlock the treasure trove of trading.


Contact info

4.0

Great

TrustScore 4 out of 5

856 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

edit: action taken. Customer Support is *****

Edit:
I have received this message today - ''We are happy to inform you that we have taken action regarding your situation, and such situations will not happen again in the future.'' this is satisfactory action, which makes the whole experience not repulsing. Would have been easily 5 stars if not for the initial case.

old review - Customer Support Mark appears to be either uneducated or unqualified for his role. His English proficiency seems poor, and his attitude toward customers is rude. If Mark is unhappy in his current position, he should consider pursuing a different career path, perhaps one more manual in nature, such as street maintenance or pavement sweeping, where professional customer interaction is less critical.

26 April 2025
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello! Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with our customer support team. Please know that we take your concerns very seriously. Let us know the ticket number so we can investigate the situation internally. If there is anything further we can do to assist you, or if you would like to discuss this matter directly, please do not hesitate to reach out

Rated 1 out of 5 stars

Do NOT deposit your money on this site. It’s a SCAM.

When using this site to buy something through P2P, you’ll quickly realize that even though sites like CSGO.SKINS show it as the "cheapest" option, that’s far from the truth. I’m confident that if you find yourself in the same situation, you’ll deposit your money, wait the full 30-minute P2P window, and right at the last minute, the trade will be canceled.

I tested this three separate times with three different skins. In every case, the seller sent the trade and then instantly canceled it. Why? To leave you stuck with your money on the site, forcing you to buy an overpriced item. It’s an intentional setup.
What will support likely say? That it’s the seller’s fault, or that sellers “change their minds” — conveniently, only when it comes to selling something at a slightly lower price. Sure.

Do NOT deposit your money on this site. It’s a SCAM.

20 April 2025
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello! We are sorry for your experience using our website. Could you provide us with a ticket number or your Steam ID so we can investigate your case and provide you with an explanation?

Rated 5 out of 5 stars

This is one of the best item trading…

This is one of the best item trading sites for CSGO and Rust that I’ve ever used. The trading process is fast, and withdrawals are also very quick. I’m satisfied.

17 April 2025
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Thanks for your feedback! We are happy that you were satisfied with our service!

Rated 1 out of 5 stars

I deposited money on the site

I deposited money on the site, and support helped me complete the action. However, after the deposit, my account was blocked from purchasing items, without any explanation, and I have not received any further responses from support. I opened a ticket a few hours ago and have not received any response yet. I simply demand the right to purchase the item I deposited money for, or my money back.

11 April 2025
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
We are sorry for your experience using our platform.
We do not block accounts without explanation, if you have received a restriction on your account, please contact us via ticket and we will help you solve this problem

Rated 5 out of 5 stars

friendly support

besides all the problems, from my behalf, the support team was really into helping me, at the moment i cant say too much , but will come back if there s something +or- to say about

11 April 2025
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Thanks for your feedback! We are happy that you were satisfied with our service!

Rated 1 out of 5 stars

Sold my skins no problem, withdrawal took WAY to long, customer care is a joke.

Sold my skins no problem, went to withdraw my balance and come to find out the "payment processor" does process payments on weekends...ok i asked then to cancel it so i could do crypto instead, but they told me id have to wait for a response from the processor. Ok... FOR WHAT! If they dont process payments on the weekend money should have never left my account and cancelling it should be just one click away. But nope waited all weekend for this "response" that never came. When Monday came, asked so wheres my response, agent said still waiting be patient, are you kidding me. I WAD PATIENT! Its now 830 on Monday and still no deposit. When does processing a payment in 2025 take more then. 15-30min max to go from one account to another. Either get a new payment processor or id tell customers to STEER CLEAR, their are better and faster sites to sell your skins. Ticket number is Request #44996
Update after their update:
Yea thats the problem, shouldn't take 5 days to complete a withdraw this day and age, and when i asked to have it cancelled so i could just do crypto instead, i get the run around about waiting for a response from the processor when if they dont do processing on the weekend then why even if i initiated a withdrawal, you should have been able to stop payment instantly. Its all been a bunch of bs. And why my rating is the way it is and is going to stay apparently.
Update 4/8/2025: Still have yet to receive my payment, By far the absolute slowest payout of any site ive ever dealt with. And with the fee they charge, should never take this long. Every other CS2 trading site has instant withdraw, expect this one, yet the fee you pay is the same, and sometimes higher here with the slowest payout in the business. If your reading this do yourself a huge favor and go ANYWHERE ELSE!!! If you like feeling like your back in the dial up era, then this is the spot for you.

1 April 2025
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
We are sorry for your experience using our platform. Could you please share the ticket number so we can double-check the data of your withdrawal? Your satisfaction is our top priority, and we would like to provide you with all the necessary assistance in order to resolve the issue
UPD: Thank you for the ticket number. As already mentioned in a ticket by our customer support team, processing time can take up to 5 business days. Your payment should be processed within the next few days. You can also find this information in our FAQ for reference. Please be aware that your payment is automatically accepted as soon as your withdrawal request is created. Unfortunately, we were not able to cancel it at this stage.

We’d really appreciate it if you could consider updating your review, taking into consideration the information above. Your feedback means a lot to us!

Rated 5 out of 5 stars

good site

good site, support helped me out very quickly

4 April 2025
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Thanks for your feedback! We are happy that you were satisfied with our service!

Rated 5 out of 5 stars

Strongly recommend

My account was restricted.
I open a ticket they reply to me after few hours and removed the restriction.
Very fast answer from them.
I strongly recommend this application to buy skin.
100 cent legit.

3 April 2025
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
We apologize for the inconvenience. You contacted support outside of working hours.
We are happy to inform you that your problem has been resolved, and support has already responded to your ticket. Please see our response

UPD:
Thanks for your feedback! We are happy that you were satisfied with our service!

Rated 5 out of 5 stars

all good

all good, i sold my skins
and one of the best its withdraw on TRC20

2 April 2025
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Thanks for your feedback! We are happy that you were satisfied with our service!

Rated 1 out of 5 stars

i couldnt withdraw my money from my…

i couldnt withdraw my money from my balance, for almost 3 months, they say the address is wrong but its not, im pretty sure they turned into a scam platform

28 March 2025
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello! We are sorry for your experience using our platform
Please provide us with your contact information and the ticket number in which you contacted us, or reach out to our agents via a ticket again so we can investigate the issue and explain to you the reason why such an answer is given to you by our customer support team

Rated 5 out of 5 stars

Best prices on market compared to…

Best prices on market compared to another sites and fast support!

29 March 2025
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Thanks for your feedback! We are happy that you were satisfied with our service!

Rated 5 out of 5 stars

Can't complain

Can't complain, very responsive customer support, fast KYC check, overall good service

23 March 2025
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Thanks for your feedback! We are happy that you were satisfied with our service!

Rated 1 out of 5 stars

SCAM WARNING

SCAM WARNING! My Skins Disappeared!

I recently tried to sell my skins on ShadowPay, and I completely regret it. After depositing my skins, they just disappeared—no sale, no money, nothing! ShadowPay basically stole them. Here’s my experience and why you should NEVER use this site:

1. Skins Deposited – But Gone Without a Trace!

I transferred my skins to ShadowPay, expecting to sell them for real money. However, once the deposit was completed, my inventory was empty—my skins were neither listed for sale nor in my ShadowPay account. They simply vanished.

2. Customer Support Ignores Complaints

I immediately contacted support, but they either ignored my messages or gave automated, unhelpful responses. No real effort was made to fix the issue or return my items.

5 March 2025
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
We are very sorry that you have encountered such a situation.

Please provide us with your contact information and the ticket number in which you contacted us, or reach out to our agents via a ticket again so we can investigate the issue

Rated 5 out of 5 stars

very underrated

very underrated, great for cases!!!

25 February 2025
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Thanks for your feedback! We are happy that you were satisfied with our service!

Rated 1 out of 5 stars

100% scam…

100% scam…
They won’t tell u but they have a lot of small “rules” that they don’t tell u.
If u withdraw money from hellcase they will take a fee and then shadow pay won’t let u withdraw the rest of the money cuz they have a “rule” that u must have sold something on shadowpay to be able to withdraw MY money.. this is so disgusting..

DONT USE SHADOWPAY!

13 February 2025
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
We are sorry to hear that you were left unsatisfied.
All rules are specified in our TOS and FAQ. Unfortunately, we have nothing to do with Hellcase's policy, but our project's policy is publicly available for review

Rated 5 out of 5 stars

Fast Response On Support

Selling is easy like buying, low fees so everyone can enjoy items fast or make profit trading.

13 February 2025
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello!
Thanks for your feedback! We are happy that you were satisfied with our service!

Rated 1 out of 5 stars

RE Poshmark Validation

RE Poshmark. Their system is not compatible with USA system. Support agents demand debit cards and request screenshots of bank balances. Nonresponsive to chat after being threatened lawsuit.

11 February 2025
Unprompted review
ShadowPay logo

Reply from ShadowPay

Hello there! We are sorry to hear that you were left unsatisfied. Please note that the site has a standard verification procedure, we never ask you for confidential information, please provide us with your contact information and the ticket number in which you contacted us, or reach out to our agents via a ticket again so we can investigate the issue.

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