Shaadi.com Reviews 

Terrible customer service and very poor VIP Shaadi experience.

I have been using the VIP Shaadi service for several months, and my experience has been extremely disappointing.

The consultants do not arrange any calls, do not follow up, and are even unresponsive to me on the VIP Shaadi app as well as WhatsApp. Even after 2 consultants were changed, the experience has not improved.

VIP Shaadi is a complete waste of (lot of) money. I strongly discourage others from using VIP Shaadi.

Scammers and vip package is elite scam.

vip shaadi .com consistently calling numerous times a day for several days now,(I'VE BLOCKED YOU ) Not interested, So go away YOUR NOT HAVING MY MONEY

Need usa based but they are sending only Indian.
Only false

Paid for a year's membership, full of scam profiles. Initiating contact and then deleting profile or hiding it. I believe these profile are not genuine but specifically made to lure people to buy paid membership. Maybe 1 in 100 is a genuine profile. BUYERS BEWARE

I am writing this review with deep regret and complete disappointment after what has been an extremely frustrating experience with the so-called VIP Shaadi Package. Based on my experience, the way this service is marketed and sold can leave customers feeling misled, pressured and ultimately cheated.

I paid $500 in total — $300 initially and another $200 later along with a considerable amount of my valuable time. During the first week, profiles were shared, but thereafter the service fell dramatically short of what was promised. The very purpose for which I paid for a VIP/customized service was simply not delivered.

The representative assigned to me, **Rajat Ghosh**, repeatedly insisted that I upgrade the package to get access to better profiles and customized service. Trusting those assurances, I paid the additional $200. However, the promised upgraded service was never properly renewed or delivered. Later, after detailed conversations and messages, Rajat himself committed to refunding the additional $200.

But when it came to actually honouring that commitment, the position suddenly changed. I was eventually told that the $200 could not be refunded at this stage.

This entire experience has left me with a strong feeling that the VIP package is designed to scam elite customers with promises of superior service, extract additional payments through upgrades, and then leave them struggling to obtain what was promised.

I strongly urge all customers to exercise extreme caution before paying for or upgrading to any so called VIP package

My experience has been nothing short of designed scam and deeply disappointing. I feel that I was misled into spending $500 and investing precious time for a service that failed to deliver what was represented to me and simply backed out of basic commitments.

Think twice before getting entangled in the “VIP” trap or any packages by these cheaters.

Scammer are operating this site be aware

I’m extremely disappointed with my experience with VIP Shaadi. My biggest issue is the difference between what was communicated during the sales call and what I experienced after purchasing the membership.

Before I paid, I was given the impression that the VIP team had more insight into profiles, preferences, and how the matching process/algorithm works behind the scenes. The conversation made it sound like they would be able to provide more personalized and useful matches based on my specific requirements. This was one of the main reasons I agreed to pay for the VIP membership.

However, after purchasing the service, I was told that they actually cannot see much more “behind the scenes” than what is available on the platform. That was extremely frustrating because this limitation should have been clearly explained BEFORE taking my payment, not afterward.

It honestly felt like the main priority during the initial call was selling the VIP membership. A lot can be promised verbally when someone is trying to convince you to purchase an expensive service, but once you have paid, the reality can be very different.

If the VIP team cannot access certain information, cannot control the algorithm, or cannot guarantee that the platform has matches meeting a customer’s specific criteria, they need to be transparent about that from the beginning. Customers should be given realistic expectations before paying hundreds of dollars.

Based on my experience, I would strongly recommend that anyone considering VIP Shaadi ask very detailed questions and get important promises or service expectations IN WRITING before paying. Do not rely only on what is said during the sales call.

SHAADI.COM
ARE NOT A DECENT COMPANY AS AFTER THE NEXT DAY JUST 14 HOURS . I WANTED TO CANCEL . THEY TOOK £169 AND ASK ME TO CONTINUE WITH MY ACCOUNT.
I SAID NO I WANT MY MONEY AND THEY REFUSE. THIS IS PURE THEFT. SICK TO CHEAT PEOPLE. JUST REFUND THEIR MONEY.

THESE DATING SITES ARE TAKING PEOPLES PASSPORT ID AND BANK DETAILS WHICH SHOULD BE GDPR PROTECTED TO STOP PEOPLE CREATING FALSE PASSPORTS

I strongly advise everyone to stay away from this matrimonial website. In my experience, it feels like a complete scam designed to take your hard-earned money while hiding behind terms and conditions.

Their customer service is nothing more than a puppet show. Every representative simply repeats the same scripted responses without addressing your concerns or trying to resolve the issue. They show no understanding or willingness to help.

I feel completely misled by the way the membership and cancellation process is handled. Instead of focusing on helping customers find a life partner, it seems more focused on locking people into paid subscriptions.

I deeply regret signing up and would never recommend this platform to anyone. There are far better and more transparent matrimonial services available. Save your money and avoid the frustration.

VIP shaadi is a scam... Before taking subscription they use to cal again n again but after paying them they don't provide proper service. Cunsultant did not co-operate properly . They provide useless profile which don't match my preferences n when I complain they use to pressurise me to select from the profiles given by them.They says that the profiles according to my preferences may not be available so if they don't have profile then why they took money. Really worst service. I asked them to refund my money if they are not able to give me service but they dint do that also.... I have been cheated by them ....

Horrible platform for finding a mate i used filters to find a mate. Didn’t want anyone from India but someone from the states but filters wouldn’t work. So i upgraded to Premium and wasted my money. Its still the same. Don’t waste your money over this app

Shaadi VIP service is a absolute scam. Their grievance support is also a scam. I reached out to them and they transferred my request back to customer service.
This company needs to shut down as they are making false promises to customers.
I advice would be please don't be a victim of this service.

As a VIP member, I expected a premium experience and a genuine chance of finding suitable matches. Instead, it turned out to be one of the most disappointing services I've ever paid for.
Despite paying a substantial amount for a VIP membership, I saw little to no value in return. The promised benefits did not translate into meaningful matches, conversations, or results. Most interactions went nowhere, and the premium features felt like little more than marketing.
For a platform that claims to help people find life partners, the experience was shockingly poor. I spent a significant amount of money and received virtually nothing of value in return.
If you're thinking about paying for a VIP membership, my advice is simple: save your money. Based on my experience, the service is severely overpriced, fails to deliver on its promises, and was a complete waste of both my time and money. I deeply regret purchasing the VIP membership and would never recommend it.

Honestly, I would give zero stars if I could. This is an ABSOLUTE scam. We bought the ELITE package from them. It has been over 2 months and our account has not even been activated. They claimed there were "technological issues" preventing the account from being activated, yet we still do not have an active account, haven't been sent a profile, and have been left completely in the dark. To make things worse, they have now stopped responding to our messages.
I would strongly advise you to not waste your money and avoid this company altogether.

Third world joke. Fake profiles beware.

Its a subtle scam , even if you match with someone and have premium subscription, unless the other person have it as well, they can't see your message, how stupid is that.

I, Ishan Chopra, am extremely disappointed with the service I received from Shaadi.com.

I was sold what was described as a VIP service by your staff member, Vishal. However, after making the payment, I discovered that it was only a message subscription and not the VIP service that was promised. I feel I was misled into purchasing the plan.

Another staff member, Shikhar, also provided false information and very poor customer service. Instead of helping resolve my concerns, I was given misleading responses and an unsatisfactory experience.

Moreover, I was connected with fake or inactive profiles, which wasted my time and caused unnecessary frustration. Because of this experience, both my parents and I are deeply upset. We have lost valuable time, money, and trust in your services.

I request that Shaadi.com investigate this matter thoroughly, review the conduct of the staff members involved, and provide an appropriate resolution. I also request a full refund for the service that was misrepresented to me.

I look forward to your prompt response and a fair resolution.

They donot verify ...the caste and simply send us the name.... When we try to approach either they are not from our caste or account close ... They looted us by trapping us in their sweet sweet talks... Some time a male id is given to female or vice versa ..not atall the trust platform..it has happened multiple time

They Secretly Sabotage Your Requests to Force You Into Paying
⭐ (1 star)
Shadi.com is nothing but a money-grabbing trap. Let me tell you exactly what these people are doing behind the scenes.
I had two-way matches profiles where everything aligned perfectly — and every single request I sent got rejected without even a glance. No conversation, nothing. I started noticing a pattern and decided to test it properly.
We set up two accounts and tested it deliberately. One account with VIP, one without. Sent requests between them. The non-VIP request? Disconnected. Just like that. That's not a coincidence — that's a calculated business decision to squeeze money out of people looking for a life partner.
They will hide your profile. They will cancel your requests. They will make you invisible to other users — all so you feel desperate enough to pay for their overpriced VIP package.
And when I declined their pushy VIP sales calls? Suddenly everything stopped working. Draw your own conclusions.
This isn't a matchmaking platform. It's a racket dressed up as one. They are playing games with people's personal lives and emotions just to make money.
Stay far away. Use literally any other platform.