Sferaufficio Reviews 4,560

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I have placed a order the 31/12 and it showed have to take 3-5 working days to arrive: It's just arrived better then I've aspected ! Just today I wrote them because the order from their web site sh... See more

Rated 1 out of 5 stars

Ordered a product on June 6, with "guaranteed free shipping in 4-7 days". SferaUfficio only sent out the product after 12 days. Another 12 days after the package was sent from Milan, I am still waitin... See more

Rated 3 out of 5 stars

Shipping times are way too long, but customer service does their job. I came to this store for the good price: I bought a pair of headphones (Jabra Evolve 65 for 220 euros), the store promised to shi... See more

Company replied

Company details

  1. Electronics Store

Written by the company

Sferaufficio è un negozio online italiano che dal 2005 si impegna ogni giorno per offrire ai suoi clienti i prezzi più vantaggiosi del mercato ed un servizio puntuale ed efficiente. Ascoltiamo sempre i nostri clienti e cerchiamo continuamente di migliorare ogni aspetto del servizio: dalla selezione dei fornitori e dei corrieri all'affidabilità ed alla sicurezza del sito passando per la chiarezza e completezza delle informazioni e la gestione rapida di ordini e spedizioni.


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

5-star
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Replied to 70% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Still waiting after 4 weeks...

Ordered a product on June 6, with "guaranteed free shipping in 4-7 days". SferaUfficio only sent out the product after 12 days. Another 12 days after the package was sent from Milan, I am still waiting for it from Bologna.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Shipment less than I've aspected !

I have placed a order the 31/12 and it showed have to take 3-5 working days to arrive: It's just arrived better then I've aspected !

Just today I wrote them because the order from their web site showed that the order was not yet managed, I was worried. I suggest them to better shows their information on web site ...

31 December 2024
Unprompted review
Rated 1 out of 5 stars

Shipping time

Shipping times are way too long... I cancelled my order, the refund process was way too long as well. Stay away from this company...

Edit: Refunds can ben done instantly. Why to wait four days. This is not my first refund, I know how it works. I had to remind you twice.

6 June 2023
Unprompted review
Sferaufficio logo

Reply from Sferaufficio

Gentile cliente, ci scusiamo per la sua esperienza purtroppo dovuta ad una mancanza del prodotto come disponibilità. Ma il rimborso è stato segnalato giovedì 16, ed effettuato poi tramite il portale il martedì 20, cioè 2gg lavorativi, non mi sembra corretto dire di aver atteso tanto. Restiamo a sua disposizione.

Rated 3 out of 5 stars

Shipping times are way too long

Shipping times are way too long, but customer service does their job. I came to this store for the good price: I bought a pair of headphones (Jabra Evolve 65 for 220 euros), the store promised to ship them in a period of 4-7 days. As the shipping tracking number wasn't available 4 days after completing my purchase, and based on the bad reviews I read from this store, I was really worried and contacted customer service to see what was going on and why they haven't sent me the shipping number. They answered right away and were really attending and professional with me, and assured that the shipping was going to arrive soon. Long story short, the customer service was great, responds quickly to resolve my "problem" and I finally got my tracking number after 6 days of purchasing the item. The item arrived 12 days after the purchase (and not in 4-7 days as they promised). So I'm giving 3 stars for this

19 May 2023
Unprompted review
Sferaufficio logo

Reply from Sferaufficio

Hi, we intend 4-7days to give the product on the courier hands, then the courier will delivered in 2/3days. After that on 18 years presence on line of sferaufficio.com all customers (more then 90k) received the products orderer or money back in case was not possible. Please don't read only the few reviews with 1 star, but focus on the 95% of 5 stars feedback. Thanks for your review

Rated 1 out of 5 stars

Very disappointed order status complete…

Very disappointed order status complete after one day change status shipping we,ve waiting until now period one week not receive notification email or this website order status no show delivery tracking number so I have decided sent email canceled this order, I'm lucky I didn't pay only payment directly with delivery couriers. Never back this!

11 August 2021
Unprompted review
Sferaufficio logo

Reply from Sferaufficio

Gentile cliente, lei lamenta la non ricezione della merce, Aveva scelto un articolo in contrassgno, che noi abbiamo spedito con UPS. Ups non ha trovato la sua sede, addebitandoci anche le spese della giacenza, dopo diversi giorni la merce è rientrata a noi. Cordialmente.

Rated 5 out of 5 stars

The company is really kind

The company is really kind, they always do everything to satisfy your wishes. I am very satisfied, also the very fast response on email and an extremely good warranty on goods. HIGHLY RECOMMEND!

21 May 2019
Unprompted review
Rated 1 out of 5 stars

A very disappointed wife who failed to…

A very disappointed wife who failed to receive one of her Xmas presents. A portrait lens ordered on the 4th December 2018.An email on 13th December from Sferaufficio following my e mail of complaint that they would be sending the lens on the 14th. 8 working days after the order. However, following a complaint to Paypal, rather than send the lens they refunded. Did they ever have this lens in stock when the order was made? Something we will never know!!!!!
To use this company or not? I would not recommend and I was surprised that they had achieved so many stars. The final choice is yours

22 December 2018
Unprompted review
Sferaufficio logo

Reply from Sferaufficio

Dear customer, we are sorry cause we prevented a delay in shipping the item you bought. But cause you had to leave italy you wanted to cancel the order so we decide to refund the sum immediately by paypal.

Regards

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