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Sezzle Reviews 15,862

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional demeanor, often going above and beyond to resolve issues. Many people highlight the exceptional customer service, noting quick response times and a caring approach that makes them feel valued. The service is frequently described as essential and convenient, allowing consumers to manage finances effectively and make necessary purchases with flexible payment options. However, some people were dissatisfied with the payment process, experiencing declined payments even when planned, and issues with using earned cash without a subscription. A few other people also felt that customer service was unhelpful, citing slow responses, generic replies, and a lack of accountability when problems arose.

What people talk about most

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Payment

Users describe ambiguous interactions with payment. Many customers appreciate the flexibility of breaking... See more

Staff

Consumers generally express satisfaction with the staff, frequently highlighting their helpfulness,... See more

Service

Clients share ambiguous opinions on service. While some customers praise the service as essential, easy to... See more

Response time

Customers consistently note ambiguous experiences with response times. While some reviewers praise quick and... See more

Based on these reviews

Rated 5 out of 5 stars

I started using sezzle during the holiday months to help get me through, and it was a lifesaver! I've had to reschedule a couple of payments,in a pinch, and having that option was a lifesaver as well.... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Emma. She was extremely helpful, patient, and attentive in resolving my issue. From the start, she listened carefully and made sure she fully understood my conc... See more

Company replied

Rated 5 out of 5 stars

I had a few questions regarding Sezzle financing for longer payment options. I was helped by Wade. He was quick to answer and gave as much information as he could which I appreciated. He was also poli... See more

Company replied

Rated 5 out of 5 stars

New to this type of credit company but this one has been fairly simple and if there's any issues, they promptly take care of it. For instance I forgot I got a new debit card bc the old one expired, t... See more

Company replied


Company details

  1. Financial Institution
  2. Payment Service

Written by the company

Sezzle | The Responsible Way to Pay Buy Now, Pay Later when you #SezzleIt 🛍️

We're committed to helping our customers and merchants

Written by the company

Have a question or concern for our team? No problem! There are many ways to get in touch with us.
Please note, for order status, updates, or to make changes to your order, please contact the merchant directly. For all other Sezzle questions, please contact our support team. To reach us, submit a help request on our website, message us 24/7 from our app or Sezzle dashboard, or call us. We can be reached at 1-888-540-1867, and we are available Monday - Friday from 9am - 5pm.

Contact info

4.0

Great

TrustScore 4 out of 5

16K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Because it's great to have .

Because it's great to have .

13 April 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, Rebecca! We're really happy to know that our Shopper Support team was able to quickly assist you with this concern. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Leon

Rated 5 out of 5 stars

Customer service

Bela with Sezzle helped me change out my payment method the other day. She was awesome and I really appreciate her customer service. IMO, Sezzle is a blessing because I can get what I need and space out the payments to what I can afford.

10 April 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Katrina! Thanks so much for the kind words. 😊 We're glad to hear you're enjoying the wide selection and smooth payment experience. If you ever need anything, we're here to help! – Tessa

Rated 5 out of 5 stars

Sezzle is the BEST

I will never not praise sezzle. It has saved me, let me treat myself which is something I normally dont do. Even when im struggling they let me reschedule with no penalty. It truly has been a lifesaver ♥️

13 April 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, Victor! We're really happy to know that our Shopper Support team was able to quickly assist you with this concern. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Leon

Rated 5 out of 5 stars

I started using SEZZLE in the fall of…

I started using SEZZLE in the fall of 2024. I have used other payment apps, but SEZZLE by far is the best. Everything is clear when purchasing from a store, and they do not force you to pick from places you don’t shop. I’m so grateful for this company because it has made managing life a lot easier.

13 April 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, Zenobia! We're really happy to know that our Shopper Support team was able to quickly assist you with this concern. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Leon

Rated 5 out of 5 stars

Ive been using Sezzle from the…

Ive been using Sezzle from the beginning and I absolutely love it. Easy to use. Spending power is great. Easy to pay.

13 April 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, Casey! We're really happy to know that our Shopper Support team was able to quickly assist you with this concern. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Leon

Rated 4 out of 5 stars

Game changer

Sezzle has really been my go to. I love how it lets you pay in 5 now. Only thing I wish they did was have a physical card like Zip and Klarna. Also like how it builds my credit history. Been with Sezzle since 2018

13 April 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, Diamond! We're really happy to know that our Shopper Support team was able to quickly assist you with this concern. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Leon

Rated 5 out of 5 stars

I love sezzle !!😍 I been with them for…

I love sezzle !!😍 I been with them for years never had any problems customer service is great too

13 April 2025
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, Jaime! We're really happy to know that our Shopper Support team was able to quickly assist you with this concern. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Leon

Rated 5 out of 5 stars

I love SEZZLE !!!

I love SEZZLE !!!! It has really help me thru some hard times & it can be used anywhere. I would recommend the svc to anyone. Now it would be great if you could pay off credit card debt and split payments. I have been using it over a year now.

1 April 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, Crystal! We're really happy to know that our Shopper Support team was able to quickly assist you with this concern. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Leon

Rated 5 out of 5 stars

When I need or want something and don’t…

When I need or want something and don’t have all the money right then it’s great to be able to trust that I can get it with Zezzle!

2 April 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, Cynthia! We're really happy to know that our Shopper Support team was able to quickly assist you with this concern. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Leon

Rated 5 out of 5 stars

I love Sezzle it helps me out with…

I love Sezzle it helps me out with everything you can’t go wrong with the app

13 April 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, LaJaya! We're really happy to know that our Shopper Support team was able to quickly assist you with this concern. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Leon

Rated 5 out of 5 stars

Sezzle has gotten me through

Sezzle has gotten me through the toughest times, I've used it over 2 years, it has made it easier and more manageable for my families needs. It helps to provide stability and consistency especially if you use it correctly and budget your money correctly. It offers sweepstakes as well, although I've never won yet I still try, they offer sezzle spend options to earn money to use on your purchases by playing games or learning about budget and finance. Sezzle is my most trusted app.

13 April 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, K.D! We're really happy to know that our Shopper Support team was able to quickly assist you with this concern. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Leon

Rated 4 out of 5 stars

I started using Sezzle for a lot of my…

I started using Sezzle for a lot of my online transactions, it’s been great for me, only reason why I’m giving it a 4⭐️ is because there’s a $19.99 monthly subscription fee to use anywhere. It used to be free when I first started using it. Convenient of paying in 4 and now they bumped it up to pay in 5 which is great on a lot of my transactions

13 April 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hello, and thank you so much for sharing this feedback with us! We are glad to hear that everything has been going great!

Rated 5 out of 5 stars

I love Sezzle

I love Sezzle! It allows me
To get what I want or need now and pay for it over time. It also reports to my credit bureau and has helped me improve my score. What started as a $50 limit has well surpassed 1k. Thank you Sezzle !

13 April 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, it's always good to hear the positive outcome for your account!

Rated 5 out of 5 stars

Awesome experience

Awesome experience. Very helpful to my Household

13 April 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, always glad to hear the positive feedback!

Rated 5 out of 5 stars

Love this app so much

Love this app so much! Sezzle spend, tier membership. Fast and no issues, wish there was bulk payment option but other than that no issue

13 April 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience!

Rated 5 out of 5 stars

I really like sezzle

I really like sezzle, reports to my credit and has helped my score rise. And it's convenient to use in between biweekly pay checks.

13 April 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Heather! Thanks so much for the kind words. 😎 We're glad to hear you're enjoying the Sezzle Up feature and smooth payment experience. If you ever need anything, we're here to help! – Tessa

Rated 5 out of 5 stars

No problems at all

No problems at all. Love that I have this available if I'm in a pinch.

13 April 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing your experience, Keith! We're really happy to know that you are enjoying Sezzle. 😊 🙌 If there's anything we can do for you, please feel welcome to contact us! - Madison

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