Seven Shades Reviews 

55
•
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

I am yet to receive my order and haven’t received any updates although several attempts to contact the seller. Item is needed for this week, despite paying first class delivery! Really poor communicat... See more

Rated 5 out of 5 stars

Fabulous quality, super soft and cosy hoody and sweatshirt. Service was amazing, the team are so lovely and answered my questions really quickly. I loved the personal touches from first contact to del... See more

Rated 5 out of 5 stars

My third item from this fab small business. This time it was socks ; soft , cosy , simple and cool packaging and the special hand embroidery 👌🏼 Love the ethics of this business and the individuali... See more

Company replied

Rated 5 out of 5 stars

I have ordered from Laura a couple of times and have always had first class service. The items have always been of fab quality and beautifully packaged, with little extras thrown in. Will definitely b... See more

Company replied

Company details

  1. Clothing Store
  2. also in
  3. Children's Clothing Store
  4. Women's Clothing Store

Information provided by various external sources

A SUSTAINABLE EMPOWERMENT BRAND CREATED TO MAKE YOU FEEL AWESOME


Contact info

4.2

Great

TrustScore 4 out of 5

55 reviews

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1-star

No history of asking for reviews

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4.2

All reviews

(55)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Big disappointment

I am yet to receive my order and haven’t received any updates although several attempts to contact the seller. Item is needed for this week, despite paying first class delivery! Really poor communication.

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Bought a great hoodie

Bought a fantastic hoodie. Had such artistic sewing skills and great quality.

6 January 2023
Unprompted review
Seven Shades logo

Reply from Seven Shades

Thank you so much for taking time to review. It is much appreciated.

Rated 5 out of 5 stars

Love my T-shirt

Love my T-shirt with empowering wording.
Super delivery and beautiful quality.
I’ll be back for more 💕

13 February 2023
Unprompted review
Seven Shades logo

Reply from Seven Shades

Thank you so much for your kind words. X

Rated 5 out of 5 stars

So happy with my order

So happy with my order, exactly what I wanted! Great quality and fast delivery. Particularly loved the personal touches and great communication with Laura. Definitely recommend and will use again.

1 February 2023
Unprompted review
Seven Shades logo

Reply from Seven Shades

Thank you Andrea for taking time to review. Very much appreciated.

Rated 5 out of 5 stars

Highly recommend

Fantastic bespoke embroidered clothing. Beautifully packaged too! Had so many comments after wearing my T-shirt. Thank you. Highly recommend. ❤️

13 February 2023
Unprompted review
Seven Shades logo

Reply from Seven Shades

Thank you Nicola for your kind words. It is very much appreciated x

Rated 5 out of 5 stars

I have ordered from Laura a couple of…

I have ordered from Laura a couple of times and have always had first class service. The items have always been of fab quality and beautifully packaged, with little extras thrown in. Will definitely be ordering again soon!

13 February 2023
Unprompted review
Seven Shades logo

Reply from Seven Shades

Thank you Wendy for taking time to review. Very much appreciated.

Rated 5 out of 5 stars

My third item from this fab small…

My third item from this fab small business. This time it was socks ; soft , cosy , simple and cool packaging and the special hand embroidery 👌🏼
Love the ethics of this business and the individuality of the items I’ve received .

1 February 2023
Unprompted review
Seven Shades logo

Reply from Seven Shades

Thank you `Alison for your review. Always a pleasure x

Rated 5 out of 5 stars

Such a lovely

Such a lovely, thoughtful owner, great communication and such beautiful products. Thank you

13 February 2023
Unprompted review
Seven Shades logo

Reply from Seven Shades

Thank you Tracy for taking time to review. Much appreciated.

Rated 1 out of 5 stars

I placed an order in June

I placed an order in June. We are in February and still no answer from them. They don't want to refund or return my order to me.
I exchanged with you so that in the end I would be blocked. Now you answer my opinion when I still don't have my refund after more than 10 emails?

6 June 2022
Unprompted review
Seven Shades logo

Reply from Seven Shades

13/2/23 -

Hi Sarah - Thanks for responding.
Is the reference number you gave the order number?
Can you tell me the order number and what you ordered?
How have you been contacting us? We have not had any emails or messages on social media which we can see.
The quicker I have this information, the quicker this can be resolved. As you can see from other reviews, any issues are always addressed quickly.
Thanks
Laura

Hi Sarah,
Again, this is the first I have heard of this matter.

Please email on: contact@sevenshades.co.uk

I have been through the orders for June and none are for a Sarah, so if you can give more details about this, the quicker it can be resolved.

Many thanks,

Laura

This is the first I have heard you have not received your order.
If you can contact us on: contact@sevenshades.co.uk we will be happy to sort this for you.

It would also be good to know how and when you notified us so that we can check our communications.

Many thanks, Laura

Rated 5 out of 5 stars

Unique

Amazing quality, unique hand-embroidered clothing. I love my 'Unbreakable' tee and now look forward to wearing the new warm socks. Delivery is quick and neatly packed.

2 December 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous quality, would definitely buy again!

Fabulous quality, super soft and cosy hoody and sweatshirt. Service was amazing, the team are so lovely and answered my questions really quickly. I loved the personal touches from first contact to delivery. I bought the sweatshirt for a friend going through Chemotherapy, she loves it and has worn it every session so far - hopefully the positive message and cosy sweatshirt will help her stay well through her treatment x

15 February 2022
Unprompted review
Rated 5 out of 5 stars

Perfect purchase

Loved my purchase and the message! Wonderful customer service and it arrived beautifully and sustainably packaged.

20 January 2022
Unprompted review
Rated 5 out of 5 stars

Incredible service and attention

Incredible service and attention to detail - I cannot say how much I love the whole experience when shopping with Seven Shades. Advice on sizing, delievery and beautifully wrapped. I love the sweatshirts and hoodies so much that I am now buying them as gifts.

28 November 2021
Unprompted review
Rated 5 out of 5 stars

Love the top

Love the top. I use it for my work outs and can dress it up with a leather jacket! Love what seven shades stands for.❤️❤️

19 May 2021
Unprompted review
Rated 5 out of 5 stars

What’s not to love about Seven Shades?

Fun, different, good quality, ethical products with excellent customer service!

23 April 2021
Unprompted review
Seven Shades logo

Reply from Seven Shades

Kirsty, this review made my day! Thank you for taking time to review.
Have a great weekend x

Rated 5 out of 5 stars

Amazing service

Amazing service, so friendly and understanding. My order was delivered to the wrong address by Hermes and laura quickly sorted it and sent a replacement. The best quality t shirt I have had in years!

9 March 2021
Seven Shades logo

Reply from Seven Shades

Thank you for taking time out to review.
It means the world to us.

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