Servus Credit Union Reviews 

I took an intact insurance refund check for my auto loan, bearing Servus’ and my name. once the managers saw me, they insinuated and assumed check was not valid. They asked me to tell intact to re-issue a new check directly to them. Knowing fully well that it will take another 2-3 weeks and they will be getting interest in for that period. Consequently the scrapped off hundreds of dollars from me in the process. Servus credit is a scam. Don’t deal with them!!!!!!!

I have been Connect First Credit Union customer since 2013 and it was like a family member. They always call you for any reason or answer the phone right away when calling the branch. Now that it changed the name to Servus Credit Union it’s not the same service, for the past 2 days I have been calling the branch, after 30 minutes waiting and leaving my call back number I haven’t received a call back.

I want to share my experience with Servus Credit Union in case others encounter similar issues.

On January 29, 2026, my account was suddenly restricted due to an alleged fraud concern. This was related to e-transfers I received from a verified friend. I was given no prior notice, no explanation, and no clear timeline for when the restriction would be lifted.

Since then, I have been trying to get answers for 26 days. Each time I contact the branch or fraud department, I am told the same thing: “Still waiting for a response or direction from the fraud department.” That’s been the response for nearly a month — with no progress, updates, or meaningful communication.

This has caused serious financial stress. I’ve missed payments and been unable to access funds that are rightfully mine. Attempts to escalate the issue with my branch manager have been frustrating, as I have been given vague or repetitive responses with little transparency.

I understand fraud prevention is important, but freezing a member’s funds without communication, explanation, or a timeline is not acceptable. The lack of updates and unclear process has made this situation unnecessarily stressful and financially harmful.

I hope Servus Credit Union improves communication and resolves these issues faster, and I want others to be aware that this kind of experience is possible.

Excellent Customer Service
I am treated far better the other big banks.
I actually enjoy going to the branch; they know my first name.
Thanks Servus !

Here is a institution that does not value its long term customers, I put thousands of dollars though this institution over 20 years.They had a decent reputation 20 years ago but have slowly deteriorated to a pitiful excuse of what they call banking.If you want you same service as a full bank you will be very disappointed .Customer service is almost impossible to get hold of and have limited knowledge .I would say run for the hills before you enter this institution.

I had a great experience working with Summit for my commercial loan. He was extremely knowledgeable, transparent, and responsive throughout the entire process. He explained every step clearly, guided me through documentation, and made the process smooth and stress-free. His advice was practical and honest, and he truly went the extra mile to get things done. Highly recommend Summit to anyone looking for commercial financing.

High monthly fees for accounts. Terrible customer service with no responsibility taken when they error. There are too many banks out there that are happy to have customers and don't charge you for it, find one that appreciates you.

Don’t go with them, as they are not professional even they don’t honour the Credit Card.
First Issued the card and then close it after few months without giving me any reason.
Very bad customer service.inquiry took couple days and found they opened the current account with my credit card which I don’t knew and no one told me about that, because of not using the account so they closed the credit card without letting me know.
Very bad experience.

Not impressive . I have engraved a #Betterpick in my #user #photos.

This bank is absolutely horrible.

Everytime I call for help they constantly mess up my information. Act like I’m not me and hang up on me.

In times when you need your banking people they always make it worse, obviously when all you hear is no and you’re a busy person this will piss anyone off.

I constantly have to go out of my way to do checks and answer correctly every time , then even when I go in and change and update my information somehow they still mess it up. - this is beyond frustrating as it happens everytime I call. They never help or make amends , something always happens with this bank.

This has happened to me multiple times wth these people , and I’ve been with this bank since I was a little girl.

They need to fix this issue , as a customer this has been going on for YEARS. They have horrid regulations and or a horrible system idk but this is beyond insane at this point.

No I don’t have time to go in and get more of a run around.

Absolutely worst customer service you will ever experience in your life and they constantly make you prove you’re innocence even when you are not at fault.

Seriously worse than a Narcissistic Ex

Well iam not going to be long there is so many bad riews I scratch my head , can't believe that people still have anything to do with then. Investigation department is a joke. It's been a month since I wrote a check and there was someone else check behind mine so they took the money of both checks out of my account the unknown check was $494.44. They had a month to reimburse me but no I had to complain and they wouldn't tell me were that money went and why it wasn't cought, maybe they were hoping I wouldn't catch it. They offered me $50. For my stress or maybe just to be quiet., I told them $200. There voice towards the end was getting a little intense because I didn't take the offer. Now I'm turn this over to the Alberta financal ombudsman ,they do banks and credit unions investigations
Wish me luck
I will be closing most my accounts gic as they mature. Beware check your account regularly you may see something that's not right like I saw

Three days ago, my account was frozen because I received an e-transfer from my mother. The E transfer was proven and verified from the sending bank and my account is still frozen three days later they will not tell me why they say it’s under investigation. That’s all they’ll tell me they won’t tell me when it’s going to be open when I can have my money I’m going to miss mortgage payments. I had to send my kids to school with a handful of quarters. I’m running out of food running out of gas. It’s -20 Northern Alberta, and this bank still will not unfreeze my account or tell me why it’s frozen. I absolutely despise this bank aside from this situation. Their online banking is terrible. It’s always glitching. They always are doing service at 1 AM on Saturday night so don’t plan on going out Saturday Night. You can’t get your limit set any higher than $500 without pulling teeth out the fraud division is absolutely ridiculous since banking with these guys for the last year. I bet you I’ve had to call in my card unlocked 35 times. I’m not even kidding. Every time I use my card or try to use my card you calling in. It got to the point where four out of seven days a week you’re calling to get your card to work it’s embarrassing. Do not bank here.

I recently wrote a review out of anger and discontent. I retrack my review due to it came from a bad expierence with one financial adisor. to set the record straight. I have been a member for 51 years, over that time I have had many mortgages and investments. All the previous financial advisors have done an amazing job and did exactly what was asked with full transparency. I will not let this expierence with one financial advisor ruin the life long good expierences I have had with a credit union. I still trust my bank and the good financial help I have had over the many years of being a member. I was upset over one incident and was petty in my review. I take back my one star review and will give my credit union the 4.5 star review they deserve for the many years of very good service and financial advice.

I went to the Servus credit union on the 9 April 2025 in Drumheller to advise of my mother’s passing. I asked how long it would take to set up the Estate account. I was told 3 weeks. The death certificate and a copy of the will was provided at the time. I checked about a month later as I was not informed of the new Estate Account. I phoned the Calgary Office and they stated they had just received the information. I went back to the Drumheller Branch and the person responsible then admitted she forgot to send it in. Each time I spoke with the Staff looking after the account stated I would be phoned when the account was set up. No phone call was received. I then went down to the Branch with my wife as a witness and I was then told they discovered in the Will that my brother was the executor. This was true if he was still living. The lady then advised that HQ now wanted my brothers death certificate which I provided the next day; again with a promise to phone me when the account was set up. Still no phone call. By the middle of August I decided to move my Mom’s Estate account to the Scotia Bank. Within an hour and a half everything was completed. The Credit Union was told that I wanted a Bank Draft for Mom’s full deposit as I was moving mom’s account. Again I was told nothing could be done until the Estate was set up and they would let me know. Around the middle of August I phoned them and was told the cheque was made out and they were holding it.
I went in to pick up the cheque today and discovered they charged the estate account $225 for management fees. There was NO management only costs to mom’s estate for all the time and travel to get them to do their job.

I am very disappointed in this Bank and I would not recommend anybody deposit money in this Servus Credit Union in Drumheller.

So it took from 9 April 2025 until around the 18 August 2025….5 months to do what the Scotia Bank did in an hour and a half.

I’m writing this because I want all the workers in the bank to move or transfer to a better bank and work career. my account was fraud, someone transferred a huge amount in my account. I reported it myself so that they can fix it right away. They frozed my account for 3 weeks and I missed a few of my payments because i couldn’t access my online banking. Tell me how was random person can just transfer huge amount of money in my account? Tell me servus credit union is safe to use. Move on

They hold every single transaction on your account, down to a gas station purchase of not even ten dollars, their customer service hasn’t helped me once in my life at all. all they ever do is state the obvious like I didn’t want help with a resolution on my account, I do not recommend using this bank and recommend taking your business elsewhere, because they certainly don’t care for their users

Oh my god!!! 1/2 hr in line for teller to take off w no reason and then does not know how to process a bill!! FML

Worst experience ever! DO NOT take a mortgage without declining/negotiating and FULLY understanding the differential rate penalty in case you decide to move your mtg early, it will cost you dearly and they're not worth it. They'll blame everyone but themselves or take zero accountability for their horrible service. It cost us dearly but I'm glad we are no longer dealing with this credit Union in Leth. The manger will blame everyone else for their lack of professionalism. Bottom line...they'll make the offer sound sweet but it's only to screw you over with interest. This is just one nasty experience we've had in less than 2 years there.
Glad to be paroled from this branch !

If I can give them no star I would!!! Worst financial institutions in Canada!! I don't know how they are still open honestly. They made a mistake on my loan and they are asking me to pay the difference and ontop of that they told me I didn't have insurance on my car which I did. I don't know where they get there information from but they are inadequate and not capable of running a financial institution. Don't get a loan with them because you will be disappointed.

We met Kim Atkesone financial planner at Bonnie Doon branch in Edmonton.
We would like to acknowledge Kim for being very helpful, knowledgeable experienced and professional.
Thank you Kim for taking the time and explaining about our long term plan.