My device was ready within the expected time frame. The delay I experienced was not the service department’s fault. The issue was related to linking the replacement parts to Samsung’s system, whic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Smooth experience; replacement phone received within 48 hours. The site to do so was a little wonky and frustrating in terms of uploading the police report (would only allow a jpg and one page) which... See more
Company replied
Been going to the Glendale location since galaxy note 5... horrible service and always paid more for the phone than I should have. The los cerritos location did a hell of a job helping me fix my... See more
Company replied
Claim processing was simple and speedy. Found a certified repair shop near by and set appointment. Phone was repaired with authentic samsung parts at ubreakwefix in a few hours. Staff super friendly... See more
Company replied
Company details
Written by the company
Reinventing device ownership experiences, globally!
Contact info
5608 17th Ave., 98107, NW Seattle,, United States
- us_support@servify.com
- servify.tech
4.4
Excellent
703 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My 5 star rating was based on the ease…
My 5 star rating was based on the ease of on how Servify handled everything from start to finish
4 August 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
They were really helpful
They were really helpful, filing a claim was easy online and I was informed of everything.
2 August 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Very good quality of repair service
Very good quality of repair service. I really trust this company.
28 July 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Easy exchange no issues!
18 July 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Samsung Care+ worth the investment
Ease of getting an appointment locally. Employee's professional demeanor and delightful personality. He explained everything in clear and concise detail. My phone was fixed in less than 24 hours!
24 July 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Excellent
Every part of the interaction was friendly, helpful and absolutely great communications. I am seriously impressed. And I never write reviews.
3 July 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
They saved my day!
I came to this store after been told at Samsung Service center that they didn't have the parts my phone needed. They fixed my phone in 2 hours, it had a cracked screen and the back part, so I was able to go back to work soon. They definitely saved my day...Thank you so much!
11 July 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
My phone was rep
PHONE IS FINE AND BEING REPLACED AS ADVERTISED.THANKS FOR THE AWESOME SERVICE.
4 July 2025
Unprompted review
Reply from Servify
We are constantly trying to improve and will strive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.
This was possibly the easiest claim…
This was possibly the easiest claim I've ever filed. The work was done quickly and I'm very happy with the fix. Everyone was friendly and helpful across the board!
3 July 2025
Unprompted review
Reply from Servify
Thank you for the feedback.
Samsung/Servify upgraded my phone for free
Samsung/Servify send me a 512 GB version of the default 6 instead of the 256 GB as a way to apologize for the delay which is awesome thank you!
28 June 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Easy to accomplish especially if…
Easy to accomplish especially if warranty is still valid. Quick turnaround time and device appears to be working as it should.
20 June 2025
Unprompted review
Reply from Servify
Thank you for the feedback.
Ease of process!
24 June 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Fast service
Fast service, my device was replaced within 48 hours and customer service made the process easy.
12 June 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
I have never had so much problems…
I have never had so much problems initiating a claim and finalize it. This time was a nightmare. The only good thing they have is when you are able to finally get a live representative. They are very useful respectful and helpful. That’s why I am able to read them with two stars otherwise I will put zero.
16 June 2025
Unprompted review
Reply from Servify
We are constantly trying to improve and will strive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.
Fast, Free Service
The repair team got me in on the same day and had my screens repaired within an hour, and for zero charge!
17 June 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
Super easy
Super easy. One phone call with and agent and my repair was scheduled for the next day. My repairs were great and done in a few hours.
17 June 2025
Unprompted review
Reply from Servify
It's always good to see customers happy! Thank you for the feedback.
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