After my smeg chopper lid broke I found these guys online. As a web designer, I was a little scared to buy as their website is not much to look at but was reassured by the trustpilot reviews. I’m happ... See more
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Company details
Written by the company
Official UK Spares & Accessories Retailer for Smeg
Contact info
3 Chase House, Park Plaza, WS12 2DD, Cannock, United Kingdom
- 0330 094 7773
- sales@servevastdirect.co.uk
- servevastdirect.co.uk
No recent history of asking for reviews
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Would have liked to have given 5 stars…
Would have liked to have given 5 stars as the people at Servevast answer emails in a timely manner and the smeg cooker hood buttons arrived in perfect condition. Removing one star because the item took 2 months to arrive without prior warning.
Would use this company again because they do answer emails and the product is legit, but would expect a potential delay due to stock issues (I believe the buttons we ordered may be somewhat dated, so wouldn't necessarily expect them to be on hand) if the thing being purchased isn't current.
Thanks for your reply - exactly - if the item ordered is dated, there could be a 2 month delay without prior warning.

Reply from ServevastDirect.co.uk
Very good
Very good, although the part we purchased had to be placed on back-order, it arrived within the specified time-frame and we were kept updated on progress.

Reply from ServevastDirect.co.uk
Very good staff at this company
I phoned for an engineer to call on me and spoke to a lovely lady called Mary on 14/3/2024, I needed to send my proof of purchase receipt and as I am 74 years old and not very computer savvy she helped me through this process which was so kind. She then booked me a service call for the following day with an engineer called Dave who was also very helpful and polite. I have given this company 5 Stars as I have not experienced such helpful service before. Thankyou

Reply from ServevastDirect.co.uk
Excellent service
Excellent service, fast delivery, competitive price and authentic parts.
Superb service prompt attention nothing…
Superb service prompt attention nothing was too much trouble Zoe and Heidi were very thorough in making sure we ordered the correct parts for our Smeg oven. Highly recommended

Reply from ServevastDirect.co.uk
Excellent service
Excellent service, and helpful advice. Parts fitted great and our old Smeg hob has been transformed

Reply from ServevastDirect.co.uk
I have ordered one product
I have ordered one product.
It's really fast delivered.
Many thanks

Reply from ServevastDirect.co.uk

Reply from ServevastDirect.co.uk
Was trying to source the correct part…
Was trying to source the correct part for my Smeg Fridge they were really helpful with sending through information and then when it didn't match, we sent images and they located the exact part we needed. Very quick email responses too.

Reply from ServevastDirect.co.uk
Fantastic customer service
Fantastic customer service, prompt and efficient. Particular shout out to Zoe who looked after me.
Buying a Smeg original replacement part so quality assured.

Reply from ServevastDirect.co.uk
New part for our dishwasher
New part for our dishwasher was easy to find, came quickly and worked perfectly

Reply from ServevastDirect.co.uk
Great
I have used this company a couple of times and would recommend them.

Reply from ServevastDirect.co.uk
Excellent service from start to finish…
Excellent service from start to finish easy to order and arrived very quickly

Reply from ServevastDirect.co.uk
Efficient company
Very quick response when ordering a spare part for my Smeg cooker. Fitted it myself and all up and running straightaway

Reply from ServevastDirect.co.uk
An easy to use website
An easy to use website, parts can easily be found. Prices are very competitive delivery is speedy . A very good all-round service.

Reply from ServevastDirect.co.uk
Good website and excellent service.

Reply from ServevastDirect.co.uk
Great service from start to finish
Great service from start to finish. Ordered the part after Tom sent a link, part arrived within 2 days and my cooker was fixed the same day.

Reply from ServevastDirect.co.uk
Superb customer service
Superb customer service! Friendly response and quickly clarified a product query. Thank you!

Reply from ServevastDirect.co.uk
very efficient service and helpful…
very efficient service and helpful staff. The replacement clock/timer was compatible but had a different wiring layout. So I telephoned the Smeg spares operator at servevast direct who not only answered the phone but sent me an updated wiring diagram by e mail.

Reply from ServevastDirect.co.uk
Ordered a smeg wok stand from servevast…
Ordered a smeg wok stand from servevast but my item was on back order customer services notified me of expected delivery date, when it was back in stock company notified me it would be sent out same day excellent communication. I received it next day well packaged and a original smeg product so happy I choose servevast, will definitely order from them again everything about my experience was excellent highly recommend

Reply from ServevastDirect.co.uk
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