ServevastDirect.co.uk Reviews 

593
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and helpful communication, noting that tracking down hard-to-source appliance parts is wonderfully simple and entirely stress-free. Everyday people find the online ordering process straightforward and deeply appreciate the prompt customer support provided when confirming necessary replacement components. However, some people mentioned that delivery took a little while because items frequently needed to travel from abroad. Despite these occasional wait times and minor transport delays, consumers ultimately remain genuinely happy with the reliable service and the perfect fit of the delivered parts.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting they received genuine items at great prices... See more

Service

Customers expressed great satisfaction regarding the service, highlighting fast and efficient support when... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting prompt and timely arrivals... See more

Order

Users describe positive interactions with order processes, highlighting straightforward website navigation... See more

Customer service

Reviewers express appreciation for the excellent customer service, highlighting helpful phone support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After my smeg chopper lid broke I found these guys online. As a web designer, I was a little scared to buy as their website is not much to look at but was reassured by the trustpilot reviews. I’m happ... See more

Rated 5 out of 5 stars

Servevast are a brilliant company and were able to get us Smeg replacement filters for our old cooker hood from Smeg in Italy. The communication was first class and the delivery on time and excellen... See more

Rated 5 out of 5 stars

The item I ordered was for an older model Smeg make extractor fan and not widely available as a manufacturer part. The order was easy to make and I accept that the price reflects the need to back orde... See more

Company replied

Rated 5 out of 5 stars

The original enquiry was responded to very promptly and I was given all the information I needed to purchase bulbs for my cooker hood. Be sure to have the model and serial numbers for the product and... See more


Company details

  1. Kitchen Supply Store

Written by the company

Official UK Spares & Accessories Retailer for Smeg


Contact info

4.9

Excellent

TrustScore 5 out of 5

593 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(593)

46 reviews in the last 12 months

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Rated 4 out of 5 stars

Would have liked to have given 5 stars…

Would have liked to have given 5 stars as the people at Servevast answer emails in a timely manner and the smeg cooker hood buttons arrived in perfect condition. Removing one star because the item took 2 months to arrive without prior warning.

Would use this company again because they do answer emails and the product is legit, but would expect a potential delay due to stock issues (I believe the buttons we ordered may be somewhat dated, so wouldn't necessarily expect them to be on hand) if the thing being purchased isn't current.

Thanks for your reply - exactly - if the item ordered is dated, there could be a 2 month delay without prior warning.

19 March 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Good morning,

Thanks for taking the time to leave us some feedback, apologies that we were not as proactive as we should have been in advising this item had stock issues with the manufacturer and would take longer to arrive.

Fast moving spares kept in stock in our warehouse are usually dispatched within 1-2 working days and parts needing to be backordered, but available over in Italy usually dispatched in around 7-10 working days. Unfortunately this item was unavailable in Italy too.

Whilst we keep around 6000 spares in stock in our UK warehouse, this is only around 10% of the pool of parts given the volume of models Smeg have produced over the years.

Glad the part arrived with you ok, have a great Friday.

Many thanks, Ryan

Rated 5 out of 5 stars

Very good

Very good, although the part we purchased had to be placed on back-order, it arrived within the specified time-frame and we were kept updated on progress.

16 March 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Good morning,
Thanks so much for taking the time to do this, pleased we could be of assistance!
Have a great week, Ryan

Rated 5 out of 5 stars

Very good staff at this company

I phoned for an engineer to call on me and spoke to a lovely lady called Mary on 14/3/2024, I needed to send my proof of purchase receipt and as I am 74 years old and not very computer savvy she helped me through this process which was so kind. She then booked me a service call for the following day with an engineer called Dave who was also very helpful and polite. I have given this company 5 Stars as I have not experienced such helpful service before. Thankyou

15 March 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi Sylvia,
Brilliant, so glad to hear we could help you through this! I've passed your kind comments onto both Mary and Dave, we appreciate you taking the time to do this.

Have a great week
Ryan

Rated 5 out of 5 stars

Superb service prompt attention nothing…

Superb service prompt attention nothing was too much trouble Zoe and Heidi were very thorough in making sure we ordered the correct parts for our Smeg oven. Highly recommended

5 March 2024
Unprompted review
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Reply from ServevastDirect.co.uk

Thank you for taking the time to leave a comment Davina. We're keen to assist and ensure you receive the correct parts required. Please let us know if you require any further help in the future. Heidi

Rated 5 out of 5 stars

Excellent service

Excellent service, and helpful advice. Parts fitted great and our old Smeg hob has been transformed

1 January 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi Dave,
Brilliant thanks for taking the time to do this, it's much appreciated. Really pleased to hear we could help.

Have a great day, Ryan

Rated 5 out of 5 stars

I have ordered one product

I have ordered one product.
It's really fast delivered.
Many thanks

27 February 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hello,
Thank you for taking the time to leave us this feedback, it's much appreciated! Glad to hear the part arrived quickly for you, have a lovely day :)
-Zoe

Rated 5 out of 5 stars

quick and easy service

quick and easy service
no hassle

26 February 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hello Laurence,
Thank you for taking the time to leave us a great review. Glad to hear you really liked our service and we appreciate the feed back :)
-Zoe

Rated 5 out of 5 stars

Was trying to source the correct part…

Was trying to source the correct part for my Smeg Fridge they were really helpful with sending through information and then when it didn't match, we sent images and they located the exact part we needed. Very quick email responses too.

22 February 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi Georgia,
Thank you for sending this great review, we're really grateful for the feedback. I'm glad we were able to help you get the correct part for your fridge too! Have a lovely day :)
- Erin

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, prompt and efficient. Particular shout out to Zoe who looked after me.
Buying a Smeg original replacement part so quality assured.

21 February 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi Pennie,
Thank you so much for the great review, I'll pass your feedback on to Zoe! Glad she was able to help so quickly, have a lovely day :)
- Erin

Rated 5 out of 5 stars

New part for our dishwasher

New part for our dishwasher was easy to find, came quickly and worked perfectly

19 January 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi there,
Thank you for leaving us this great review! Glad to hear the part helped you out, we appreciate the feedback!
- Erin

Rated 5 out of 5 stars

Great

I have used this company a couple of times and would recommend them.

14 February 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi Diane,
Thank you for leaving us this lovely review, we're really grateful for the kind feedback and for your repeated custom! Have a lovely day :)
- Erin

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish easy to order and arrived very quickly

21 February 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi Pip,
Thank you for taking the time to leave us this feedback, it's much appreciated! Glad to hear the part arrived quickly for you, have a lovely day :)
- Erin

Rated 5 out of 5 stars

Efficient company

Very quick response when ordering a spare part for my Smeg cooker. Fitted it myself and all up and running straightaway

12 February 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi Diana,
Thank you so much for the review, we're really grateful for the feedback. I'm glad to hear that we were able to help you get your cooker fixed so quickly :)
- Erin

Rated 5 out of 5 stars

An easy to use website

An easy to use website, parts can easily be found. Prices are very competitive delivery is speedy . A very good all-round service.

14 February 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi Geoffrey,
We appreciate the kind review, thanks so much for taking the time to leave it! Have a great day :)
- Erin

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Ordered the part after Tom sent a link, part arrived within 2 days and my cooker was fixed the same day.

16 February 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi Ian,
Thanks for leaving the great review, we appreciate that! Great to hear your cooker was fixed so quickly :)
- Erin

Rated 5 out of 5 stars

Superb customer service

Superb customer service! Friendly response and quickly clarified a product query. Thank you!

26 January 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi Julie,
Thanks for taking the time to leave us this review, we really appreciate the feedback! Glad we were able to help you out, have a lovely day! :)
- Erin

Rated 5 out of 5 stars

very efficient service and helpful…

very efficient service and helpful staff. The replacement clock/timer was compatible but had a different wiring layout. So I telephoned the Smeg spares operator at servevast direct who not only answered the phone but sent me an updated wiring diagram by e mail.

8 February 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi there
Thanks for leaving us this great review, we're really grateful for the feedback! Glad we were able to get the info you needed to fit the new part :)
- Erin

Rated 5 out of 5 stars

Ordered a smeg wok stand from servevast…

Ordered a smeg wok stand from servevast but my item was on back order customer services notified me of expected delivery date, when it was back in stock company notified me it would be sent out same day excellent communication. I received it next day well packaged and a original smeg product so happy I choose servevast, will definitely order from them again everything about my experience was excellent highly recommend

7 February 2024
Unprompted review
ServevastDirect.co.uk logo

Reply from ServevastDirect.co.uk

Hi Deborah,
Thank you so much for the kind review, we really appreciate it! Glad we were able to help you out, have a lovely day :)
- Erin

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