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Sertus is a UK-based manufacturer of smoke ventilation products, dedicated to safeguarding lives and property through unequivocally compliant, expertly engineered, and reliably manufactured solutions. Driven by our vision to be the UK’s manufacturer of choice for smoke ventilation, we’re setting the standard – leading, not following – with products that combine innovation, performance, and quality. From early-stage design through to post-install support, we partner with contractors, architects, consultants, and developers to deliver smoke ventilation that works – every time. At Sertus, Make It Simple isn’t just a tagline – it’s our promise. We simplify the complex world of fire safety through intelligent design, clear guidance, and comprehensive support, helping our customers achieve compliant, high-performance buildings with confidence.
Written by the company
Flat £150 delivery fee nationwide
Europa House, Alfold Road, GU6 8NQ, Cranleigh, United Kingdom
Good communication throughout the process and they provided clear indication of delivery dates and the options for re-arranging.
Reply from Sertus
Thanks for the great feedback - really glad to hear everything ran smoothly and communication was clear throughout.
We appreciate you taking the time to share this.
Reply from Sertus
Thank you. We really appreciate your support and are glad you’ve had such a great experience.
I attended ‘Sertus Live: Smoke Control in Action’ and found it to be a really valuable event. It tackled the industry challenge of design intent to what firefighters actually experience on site.
It was a really collaborative day with plenty of discussion throughout – big thanks to the team at Sertus for putting it all together and bringing the industry together!
Reply from Sertus
Thank you for the great feedback! We’re delighted to hear you found the event valuable and enjoyed the collaborative discussions. It was a pleasure bringing the industry together, and we hope to see you at future Sertus events!
Working with SERTUS has been really positive. The SERTUS Live events so far have been well put together and genuinely useful - bringing the right people into the room and helping to raise awareness around key topics in the industry. Overall, they are a proactive team that’s focused on doing things properly and making a meaningful impact.
Reply from Sertus
Thanks for the kind words - we really appreciate it. Great to hear you’ve found the Sertus Live events valuable. Looking forward to working together again soon.
Brad is an amazing presenter and all round very knowledgeable person. We're looking forward to booking more CPDs with Sertus!
Reply from Sertus
Thanks for the great feedback! We’re glad you enjoyed the session - Brad will be pleased to hear it. We look forward to working with you again soon.
I contacted the team to arrange training on one of the systems currently in place on site. Although they were unable to assist directly, they got back to me promptly and explained that they work alongside another provider who would be better suited to support this request.
While I hadn’t yet followed this up myself, their team kindly reached out and provided the relevant contact details for the supplier. A special thank you to Emily, who followed up on my enquiry and delivered exactly what was promised. The communication throughout was helpful and proactive.
Reply from Sertus
Thanks for your feedback - great to hear the team were proactive and followed through. We'll be sure to pass your thanks on to Emily 👍
Reply from Sertus
Thanks for your feedback - great to hear you had a positive overall experience with us.
As Dame Judith Hackitt put it at Sertus Live #2: "Here's a company that puts doing the right thing ahead of anything else."
Sertus stands out as a company that genuinely embodies what the building safety industry should aspire to be. Their commitment to doing the right thing is evident in every aspect of their work. From rigorously tested, fully compliant products to building a culture built on integrity, responsibility, and continuous improvement.
Reply from Sertus
Thanks for your kind words - great to hear this resonated. We’re committed to doing the right thing and raising standards across the industry.
Reply from Sertus
Thanks for your feedback! Great to hear you were happy with the service and delivery.
Always very responsive to enquiries and a pleasure to deal with.
Reply from Sertus
Thanks for your feedback! Great to hear you’ve found the team responsive and easy to deal with - that’s exactly what we aim for.
Reply from Sertus
Thanks for your continued support - great to hear we’re delivering first-class service every time.
Sertus are always very helpful and execute the process with precision, from the CPD offerings through to specification support.
Friendly and reliable team that always happy to help!
Reply from Sertus
Thanks for your kind feedback! Great to hear our team’s support - from CPDs through to specification - is making a difference. Glad it’s coming across as both reliable and helpful.
Reply from Sertus
Thanks for your continued support! Great to hear you’re consistently happy with the service - it means a lot to the team.
Excellent communication and response times, sensible pricing and generally positive lead times.
Technically sound products and innovative team always looking at 'What's next' in the market.
Reply from Sertus
Thanks for your great feedback! Really pleased to hear you value our communication, lead times and approach - and that our focus on innovation is coming through. We appreciate your support.
From dealing with the sales team, through to manufacture and delivery, everything was very professional.
Reply from Sertus
Thanks for your feedback! Great to hear everything from sales through to delivery met your expectations - we really appreciate it.
Reply from Sertus
Thanks for your feedback! Glad to hear you were happy with both the price and delivery service - we really appreciate it.
Really good experience with these guys running the show for you. It’s just one less thing to think and worry about.
Great team and great enthusiasm.
Reply from Sertus
Thanks so much for the feedback.
Great to hear the team made things easier for you, that’s exactly what we aim for.
Fantastic teams in every department. Fantastic support through every stage of services offered .
And unrivalled smoke vent products 🤝
Reply from Sertus
Thanks for the great feedback - really appreciate it. Glad to hear our products are really helping support your projects.
First class service as always from the Sertus team.
Quick turnaround, great communication and delivered on time.
Reply from Sertus
Thanks for the great feedback! Glad we could support with a quick turnaround and keep everything running smoothly.
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