Serentia Shop Reviews 

I received my order within 2 wks which was good. The product itself did not provide enough coverage to hide my freckles no matter how much I applied and I’m not going for the caked on look. It’s dissappointing.

They took my money! I emailed them for a refund because I never got the product and they replied with a tracking order and I still till this day never got my product. They are still refusing my refund although I reached out for it within 2 weeks!! This is a scam DO NOT ORDER FROM THIS COMPANY!

Their customer service is excellent, I ordered a shade that didn’t fit my skin and they were diligent and very helpful helping me to chose the correct one for my ski. The product is good and does not feel heavy on my skin

The customer support is amazing. They get back to you so quickly. I had chosen a shade that didn't suit me, and they worked with me until I found a shade that matched my skin. They stand by their color match guarantee, and if you aren't satisfied with the color, they will help you choose another and all without charging you extra. Now this cc cream is not high coverage, fyi. It is very light and smoothes out your skin, and great for people who want to look like they have nothing on their skin.

Unfortunately I did not see results with a product I tried. But Serentia was able to make me happy and gave me a partial discount. Thank you to Kim who helped me tremendously.

Their customer service is excellent. I received my order but the shade was too light for me. I contacted customer service and two emails later they had sent me a new shade telling me to gift the unopened box I had. I’m waiting for my parcel but couldn’t be happier with the service.

I am still waiting for my order. It says it was delivered on the 22nd. We’re on the 24th and there is absolutely nothing in my mailbox. It’s not in my front door. It’s not in back of my garage is not at my neighbors house. It’s nowhere to be found and I have sent several emails to them to the company and they have an email me. It’s only been 24 hours, but I’m still very upset because I’ve been waiting for this. I was excited to use it.

Not as described, very light coverage and definitely not full coverage . Applicator is useless and the foam pad came off during first use . Also advised they have sent a duplicate order , charged me and yet nothing in my account to say order has been placed and no response from customer service.

My experience is that I am still waiting for my order
I have written countless times and no positive response
How can I get my money back
I really don’t think it’s worth it anymore considering the reviews here😳

The product doesn’t provide any where near the coverage that is advertised. It also gives me spots.
I got in touch about a refund - they offered a different shade which of course does not address my concerns. Following this, no reply.
Don’t bother with it.

I absolutely love this product! It makes my skin look so healthy and moisturized. At 52, this is amazing on aging skin. You will glow from within, with medium coverage that is buildable. I mix the medium and the light together to get my perfect combo. You can’t beat the price or the customer service. They have THE BEST customer service! Shipping issues happen but they made everything right. 10/10 recommend.

this company is amazing. i accidentaly bought the wrong shade and they sent a replacement, a shade that will suit my skin tone WITHOUT paying and without returning the wrong shade. i will surely buy again and i deeply appreciate their service.

The customer service is second to none. It was a shame as I didn’t reduce Withey I ordered, however within 3 email exchanges I received a new order with the correct shades. Just awaiting delivery now but cannot fault the customer service department.

I am going through some trauma at the moment with a sick husband. I have always worn makeup and taken care of myself. But lately this has been very difficult. Makeup has always made me feel good. I contacted Serentia to see if they could help out with undereye bag treatment. I know sleep will help, but again, it's hard. I spoke to a lovely lady called Kim. I really felt Kim wanted to help me, and that made me feel so good. So, it's really nice to have someone understand that there are times when you need a helping hand. Kim made me feel good and so very professional in everything she is doing for me. I am so grateful

V good customer service
I got different shade but they send me new free of charge

Due to had vitiligo skin problems and really difficult to get the right colour to cover the pigmentation and I have bought 2 different colours unfortunately still didn't match then I seeking for help with Serentia. Theirs services are absolutely amazing and no question at all to my requested for a replacement colour to suit my skin tone. So the kit is on the way now. 5 star service. Thank you

The company is great - Excellent customer service. I liked the product. It is easy to apply. I took 2 shades to make it match my skin (Indian Skin tone) and they were super helpful.

This company is a SCAM. Hands down the worst experience with any company I've ever had! The makeup is absolute trash- cheap, low quality, and looks nothing like what's shown online. False advertising! Good luck ever getting a refund; their customer service is completely useless and unable to resolve any issues. They rely on influencers to hype up their products with misleading videos that don't reflect reality at all. Avoid this scam and save your money.

The best customer service!!! I received my product which works great however was a shade too light. They replaced my order with the correct shade at no additional cost! Will definitely be shopping here again 😊