Serentia Shop Reviews 

This product is beautiful. It goes on smoothly (I use a makeup brush instead of the sponge it comes with) and blends like a dream. Looks like skin and not a coverup. It’s buildable and doesn’t cake into lines. I do need to use coverup if I have a blemish as it is sheer, but it doesn’t close pours and I love that it also has some built in sun protection. (I still use a block under it because I like to protect my skin from the sun and UV as much as possible)
It’s the only makeup I’ve found that does what I want plus treats my skin like skin care at the same time.

Great customer service and great product.

This CC cream covers like a true foundation but without all the hassle of having to use other products to have a quick make look, I am truly satisfied and I definitely making this a staple on my routine for quick easy days.

The Elixir+ CC Cream is lightweight, breathable and adapts beautifully to the skin, giving a natural, radiant finish without feeling heavy. I love that it's packed with skin-loving ingredients and truly feels like skincare while wearing it.

I ordered the Serentia foundation with the 2-for-1 promotion. I wasn't sure of the color, so I picked Buff and Warm Honey. Then the website said, how about one more at half price. Unfortunately, it populated Ivory and I didn't catch it. So, 3 colors arrived, I contacted customer service and they were very nice and helpful. They said no problem and we will ship you the color you want right away. I am fair skinned and have sun spots and usually choose a Buff Beige, but in this case Warm Honey was my best color. I used the applicator and at first didn't think it was covering, but I really like it now. It covers very finely, but doesn't fill my lines/wrinkles and make it look cakey. It is a light coverage that still hides imperfections. I tried using another applicator and even my fingers, and but it goes on much heaver. It all depends on what kind of coverage you are after. It seems to be a layering foundation, so you can add more if necessary. I like very light coverage, so I stuck with the sponge. I would recommend trying it because the customer service is very cooperative and helpful. I'm glad I gave it a try because now I have a new foundation that I really like!

Great company and customer service. I had an issue with my color tone. Quick response resolved the same day I sent the email. Waiting for my new order to arrive 🤩🤩

Thank you
Ilia Sola

I was excited to try this makeup. It does cover well but what I ordered was the wrong color for me. The shade was a lot lighter than what I expected. I was going to just return all 3 but the company offered to replace all 3 with another shade. I have a friend at work who has very pale skin. The company asked that share the product, that I have here, with a friend, instead of returning it. I think this light shade will look great on her.

Wonderful customer care. Respectful and honest.
Wonderful product. I love the way it makes my skin look.
Their policy for exchange shades is a very smart business approach.

Michelle Talley

I have to say how really outstanding customer service is. I haven't had a chance to wear the foundation out, because my replacement just arrived today.
I ordered fair which was too light. I contacted customer service re the exchange procedure & got a very prompt response assuring me they would send the color I needed & that I could keep the original to give to a friend, if I liked!! It was all very simple and pleasant. The replacement arrived today. I'm happy to say the color is perfect. This is the kind of company I like to patronize. 😊

I ordered the wrong shade by accident and serentia had no issue sending me the correct shade. The product is smooth and buildable coverage! I highly recommend! Great product and wonderful customer service!

I initially ordered the wrong color for the cc (presumably referring to a specific product or service), and after submitting my complaint, the resolution was efficient and quick. I hope I got the color right. 🫣

The Serentia team was super responsive and helpful with me with the choosing the right color. The responded to questions immediately and the product looks great on.

Unbelievable service will definitely use their products

Incredible customer service and returns policy

This company has the best customer service. No scams with subscriptions, everything is clear and no hidden costs. I had an issue with the color I ordered and they were so quick to respond and help me out with the right shade.

Customer service is second to none - I’d personally like to thank Kim in customer support for all her help.
I ordered a certain shade in the exilir/cream and when it arrived it was the wrong shade.
I contacted customer services and without hesitation Kim kindly put the correct order which I received in a matter of a couple of weeks just in time for Christmas.
It’s the first time that I’ve used a product like this and I can truly say how pleased I am.
It goes on smoothly and absorbs into the skin and feels so light as if your not wearing any make-up and without leaving a cakey texture.
Would highly recommend for those looking for a make-up, ‘No Make-up’ look.
Will definitely be ordering again.
Thank you Serentia Team.
Merry Christmas to you all and wishing you all the success that you truly deserve.

The folks at Serentia responded to my order concerns immediately and rectified! This is the first foundation I have owned that is light and airy but still provides coverage. Warm honey is my favorite and I use Ivory under my eyes. Flawless!

I love the product! Unfortunately, after waiting 3 weeks for the order to arrive, they sent the wrong shade! Within a few hours, customer service responded with a positive solution and they will ship the right shade, I might have to wait another 3 weeks to get it, but that’s ok! Oh and yes I was told to keep the wrong shade and share with a friend!