SerenityServers Reviews 163

Operated by a petulant child that wouldn't take ownership of their own things. Actively attempted to damage our business in retaliation, up to and including making up falsehoods on a "review". Do not spend your money here.

Support is atrocious, I cannot use the web console as it doesnt connect, get told to do it in game and once again the rcon doesnt connect
get your servers figured out

This service is pretty good for the price. I used them to host a family server for about two years. There were some technical problems, but they always responded quickly to my support tickets and fixed the issues I had. Overall, I'd recommend them for server hosting.

They're just awesome.

good quality, good support, issues are quickly fixed.
I had them rated with one star a few days after buying a host from them because i thought i had been scammed. I waited nearly24 hours for a reply then. But ever since, the staff replies withing 3 hours, 5 tops.
I must also mention that their customer support is EXTREMELY patient and wiling to walk you through.
low cost? Check
No down time? Check
Good customer Support? Check

I totally reccomend them

Their customer support is very bad. No live support or 24/7 support. Took them 9 hours to respond 1 time. I get it, their out of Denmark but at the same time most of their servers are in the States or Canada.

I got very open answers, and when I asked for an update on why my server wasn't working, they didn't send me anything for 4 Hours!! and this was during their "working times" which are...
"Our normal working hours is 8-16 CEST"
I messaged them back at 15:19, so 41minutes before they "close" which wasn't even 9am my time.. And they have yet to respond, 5 hours later...

Not recommended for anybody in the States or anybody that may run into trouble with their server.

It's a cheap price compared to some other places, but I guess what you pay for is what you get.

Edit; at the end of their day, my server is still not up and working, because of some issue, and they haven't given me an estimated time or anything. It's just not okay.

Wouldn't recommend to anybody. Support is nonexistent, price is ridiculous, the dude's responses are insulting

Terrible server hosts

Takes hours to get a response and when you do its 3 word responses

They lost my back up and i lost everything and now my server wont even start and i have not heard anything back from them.

This is the worst game server provider I have ever dealt with in my life, and I have used a few different companies. The support is absolute BS. I wish I would have read the reviews here before hosting with them. Absolute scam.

I used to host with Serenity back when I didn't know much about hosting GMod servers, and I am glad that I *used* to host with them. Their support was very, very slow. While this doesn't really matter, their GamePanel is outdated. Also, the price. I was paying $18 for 32 slots. The server would crash if anything happened and the restart time was very slow. I would definitely not recommend it.

Hi, I recently bought a rust server off of them and have had only bad things to talk about, I used to buy my Garry's mod servers off of them and would recommend them to my friends for their great support and quick setup time, though now this year the quality has dropped to an all time low. I recently bought a rust server off of them, I tried to start the server and it would not start, I tried to make a support ticket and waited 40 minutes for an automated message from a computer, I reinstalled the server and no prevail, none of my support tickets has been replied to and now my server has disappeared of my control panel and the server is one day old, I DO not recommend them anymore, and I will be requesting a refund for my service as I have had nothing but problems from them since 2019!

This is a real customer review, I have recently purchased a garry's mod server from serenity 10 slots and 8gb of ram to the total price if 8.66$ when I purchased the server within the first hour of it not going live I was getting worried they have a FAQ page where it mentions setup time can vary from game to game to upward of 30 minutes so I gave it 2 hours and still nothing my server is stuck on pending... I still haven't gotten a IP yet within that time so I open a ticket around the 4 hour mark about the server and have to wait until 7 hours go by and get a really bad and obviously lazy response "were working on it you'll get a email once we fix" yea no thanks I kind of waited 7 hours for you to fix it... I asked for a refund and they're not responding... they're buying time so the refund wont be valid dont listen to obvious bots that have one review.. dont get near the company

I have never been with a server host this bad before. The customer service is absolutely horrendously slow, and full of lies.

I asked for a refund, and they said they can’t give it after this long. ‘SIGHS’ I had the server less than a week. When I reported an issue the day after getting the service, instead of apologizing and telling me it was repaired, they just closed the support ticket.

I will NOT be recommending this place to anyone, not even the devil.

Worst company ever.

Amazing easy to use service! I have used SerenityServers for every single one of my GarrysMod servers and it is amazing!

Starting off with all the bad reviews, they're mad because they couldn't get what they wanted in a simple situation.

I have been with serenity for months now. Honestly I can say from a company standpoint on running a professional server, Serenity is a good choice. My server has been DDoSed multiple times, and everytime I am protected and nothing happens but a bit of lag. Every ticket I have made has been responded to within 30 minutes (Maximum 1 hour) Mikkel has always responded to my tickets fast, starting with addon errors, all the way to donation tax questions, and everytime Mikkel has fixed my problem and helped me out in a professional way. I think I have done made him mad a few times with my short questions not explaining what I mean and such, but he has always kept the conversation/ticket helpful and professional.

Overall great company 10/10 from me
~Betty Henson

This Hosting Company provides good quality hosting services for different types but their prices seem to be a little high for the specifications being provided. The support team is amazing at responding to your issues and is always friendly.

Had a server hosted for a while here. Good hosting and fast responses.

Amazing service that i will never forget
I had no problems with them
I will be returning to them sometime between 2019-2020 if Gmod is still popular
Only problem i had with them is that Unknown error would pop up in the control panel
They fixed that very quick

Great price, and excellent service so far.

tempararily used them gotta stop for a bit cause personal financil issues but ill be going back to them no performance issues what so ever all issues have been my own fault i was doing heavily modded on there 4gb plan no problem was by myself but it could ahanled more(gotta convince my friends)

Never had better service, servers was smooth and support was fast. 10/10 would recommend.