Serenity Chemicals Limited Reviews 182

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

I was looking into buying 3 small bottles of un scented wash through amazon prime account, tge soap was cheap enough but at the checkout i noticed a hefty 5.00 delivery charge which was way too much b... See more

Company replied

Rated 5 out of 5 stars

As a health care worker, I’ve been using sanitizing personal hygienic products quite a lot during my work and also at home. Alcohol gels are great but with my sensitive skin, I wasn’t able to use th... See more

Rated 5 out of 5 stars

My order arrived timely and in perfect condition. As for some time now, I find Serenity's products are excellent! Over the years, I've ordered a few different items, but mostly the foam handsanitizers... See more

Rated 5 out of 5 stars

Both the products and the service offered by the company are outstanding. The jasmine hand sanitiser is used by my whole family. It is superb. The courier damaged my last order and Andrew stepped up... See more

Company details

  1. Chemical Manufacturer
  2. Hygiene Articles Wholesaler

Written by the company

We are a customer service oriented company supplying ethical hygiene supplies, innovative cleaning products and other useful products to make life a bit easier while doing our bit for the planet!


Contact info

4.2

Great

TrustScore 4 out of 5

182 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

GOOD PURCHASE

Like the look of TUBS and the wipes are just what is needed to clean surfaces and patients skin.

1 June 2019
Unprompted review
Rated 2 out of 5 stars

signs and answers

the indicated delivery time is 3-5 days, paid with paypal on 21 and after 7 days the package has not arrived yet. on May 27th we send an email to find out where our package is and ask for an invoice and we have not received any reply. in their mail they write "If you have any questions, reply to this email or contact us at info@serenityhygie........" but obviously it is only a facade.

28 May 2019
Unprompted review
Serenity Chemicals Limited logo

Reply from Serenity Chemicals Limited

Hello
we are sorry you have not received your order yet but please note that in the United Kingdom we have just had a bank holiday so your email of the 27th will only be dealt with today which is the first working day back. The time to send a parcel to Italy is only an estimate and it has only been 4 working days since your order was placed. I will chase up the location of your parcel for you.

Rated 2 out of 5 stars

This was not next-day delivery

Serenity Hygiene advertised next-day delivery of Serenity Hygiene Hand Gel Sanitiser 5 litre refill. The product arrived approximately one week later. Updates on when to expect the product were unreliable. I lost confidence in the product and refused the delivery when it did eventually arrive. More than 10 days later I have not received a refund.

11 February 2019
Unprompted review
Serenity Chemicals Limited logo

Reply from Serenity Chemicals Limited

Your order was supposed to be delivered on the 25th but was attempted on the 30th and you refused it. We are sorry that the order arrived late but would have appreciated it had you reached out to us to let us know there was an issue. As soon as you asked for a refund one was issued.

Rated 5 out of 5 stars

Pleased with product but both canisters…

Pleased with product but both canisters of wipes smashed by overenthusiastic delivery driver tossing them over gate. No doubt will dry out. Waste of money. Dissapointed

3 February 2019
Unprompted review
Serenity Chemicals Limited logo

Reply from Serenity Chemicals Limited

Sorry to learn the delivery driver wasn't careful with your parcel. I have fed this back to DPD. I have also sent you replacements.

Rated 5 out of 5 stars

Excellent product

Excellent product , and a great size making it very good value .
It rubs in very well and leaves no sticky residue . Very pleased with this product .

16 January 2019
Unprompted review
Rated 3 out of 5 stars

Love the product

Love the product, Next day delivery was a let down though. Ordered on Sun with delivery on Thursday

17 December 2018
Unprompted review
Serenity Chemicals Limited logo

Reply from Serenity Chemicals Limited

Glad you like the product. Sorry about the delay in delivery. We despatch using DPD and most of the time they are great at delivering next working day but on occasion it takes slightly longer.

Rated 4 out of 5 stars

Easy purchase

Superb product. Would like them to send VAT receipt as a matter of course as I spend a lot of time chasing suppliers for receipts.

4 December 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Having switched, after many years, from a well known brand because their product was now obsolete, l contacted Serenity for advice on their Antibacterial Floor Cleaner. Andrew was very helpful and l now have full confidence in this new product. Think they have just landed themselves a regular customer!

8 September 2018
Unprompted review
Rated 5 out of 5 stars

Excellent products which do what they say

Excellent products which do what they claim. The alcohol free antibacterial foaming cleanser is pleasant to use and much kinder to my hands than the alcohol gels. I use this with my bearded dragon and for everyday general use. The degreaser is easy to use and effective. Very helpful and informative staff and delivery is very quick.

30 June 2018
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing custoner service

Absolutely amazing custoner service, tbey went out of the way to answer my questions and find the right product. i didnt even spend much but they helped me out so much! will defo come back. thanks to Maz especially!

1 May 2018
Unprompted review

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