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Review summary

Created with AI, based on recent reviews

Evaluating 501 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the products, noting that they are effective and deliver noticeable results for various health concerns like digestion, bloating, and energy levels. Many appreciate the natural ingredients and find the products helpful for gut health and detoxification. The customer service is frequently praised for being top-tier, with staff showing genuine care and providing quick, helpful responses. However, some people were dissatisfied with the product, experiencing allergic reactions or finding it ineffective. There are also concerns regarding order fulfillment, with some customers reporting significant delays, missing shipments, or unauthorized recurring orders. Additionally, a few reviewers mentioned issues with customer service communication, such as unanswered calls and emails, or difficulty resolving problems with orders.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction, noting benefits like... See more

Quality

Reviewers mention positive feedback about quality, with many describing the product as "amazing" and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as receiving incorrect... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising fast shipping,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the excellent and amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The only reason this experience wasn’t a 5 is because I had to place a claim to receive the additional free product (buy 3 get 3 free). The email exchange took place within hours, and I was informed... See more

Company replied

Rated 4 out of 5 stars

Wasn't expecting instant results but I am pleased noticing a difference . Got my fingers crossed hoping to see more results soon. .Going on2 nd week .

Company replied

Rated 4 out of 5 stars

Bitter soup is great for bowel motility. I love it no more constipation although if I skip for a day their is no bowel movement

Rated 4 out of 5 stars

This products works like clock work,everyday. The bloating that I was having has now gone down alot, my energy is better.the taste isn't bad after you get use to it. I would recommend this product t... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

-Focused on providing a modern herbal experience using ancient & organic remedies.


Contact info

4.0

Great

TrustScore 4 out of 5

668 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Soursop experience

I liked the information provided with purchase. I would like more literature sent with actions abd benefits.
The more information the better.

20 May 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your experience! We’re glad to hear that you found the information provided with your purchase helpful. We appreciate your interest in learning more, additional literature on the actions and benefits of Soursop can definitely enhance your understanding and results.

Rated 5 out of 5 stars

Great company

Great company, they take pride in their products.

22 May 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for your feedback! We’re glad to hear that you recognize the care and pride we put into our products. It’s wonderful to know our commitment to quality is appreciated!

Rated 5 out of 5 stars

I had concern about the product being…

I had concern about the product being watered down compared to the previous orders. Mark responded immediately explaining that each batch could have slight variations due to the product being made with natural ingredients. I'm trusting the integrity of this company considering they strive for supreme health. I gave a five star because the first batch definitely did what the company said it would do and the immediate response to my email from Mark.

26 May 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience! We’re glad to hear that Mark was able to respond promptly and provide clarity regarding batch variations. As our products are made with natural ingredients, slight differences can occur from batch to batch, but the quality and effectiveness remain a priority.

Rated 4 out of 5 stars

It's only been a week but it's doing…

It's only been a week but it's doing what it said so far

16 May 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience! We’re glad to hear that even within just a week, the product is delivering results as promised. It’s wonderful to see the benefits starting to show so quickly!

Rated 5 out of 5 stars

Bitters did exactly what they were…

Bitters did exactly what they were supposed to. Also their customer service 10/10 thank you Ned

18 May 2026
Unprompted review
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Reply from Sereneherbs

Thank you for your feedback! We’re thrilled to hear that the bitters did exactly what they were supposed to do and that Ned provided excellent customer service. Your kind words mean a lot to us!

Rated 5 out of 5 stars

Helped make me regular

Definitely helped with my constipation and made me more regular, still taking it and it's only been 3-4 days. Just warning, if you've been constipated for a while and you take both the soursop and blackseed bitters, just make sure you stay home that day and have access to your bathroom because it will clean you out.

21 May 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience! We’re glad to hear that the Soursop and Black Seed Bitters are helping with constipation and improving regularity, even within just a few days. We also appreciate your helpful tip for others — it’s true that the detox effects can be strong, so having access to a bathroom during the first few doses is important. Your feedback will definitely help others prepare and get the most out of their cleanse.

Rated 5 out of 5 stars

Sereneherbs seems to be working…very well

Sereneherbs seems to be working pleasantly as time goes. My energy has been picking up daily, I’m back working out, and my mid section is getting flatter slowly.

25 May 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience! We’re thrilled to hear that Serene Herbs is helping you feel more energetic, supporting your workouts, and contributing to a flatter midsection over time. It’s wonderful to see such positive progress!

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Representative was very thorough in being helpful to my concerns. I was able to solve the issue I had and look forward to doing business in the future with Serene Herbs. Thank you 😊

25 May 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for your feedback! We’re thrilled to hear that our customer service team was thorough and helpful in addressing your concerns. It’s great to know that your issue was resolved and that you look forward to continuing your wellness journey with Serene Herbs.

Rated 3 out of 5 stars

Effectiveness is TBD

The company is great, customer service is great, the product has been a challenge, but its meant to be at this stage. So I'll give it a full month and see how my body responds. So far its been efficient, but not what I would call life changing in terms of appearance or energy levels.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Anna was very knowledgeable about the…

Anna was very knowledgeable about the relevant information on the herbal product. I gained all the details vital to my inquiry

25 May 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience! We’re glad to hear that Anna was able to provide you with knowledgeable and thorough information about the herbal product. It’s wonderful to know that you gained all the details you needed for your inquiry.

Rated 5 out of 5 stars

Great Company

Great Company
I have been using their products since February 2025. They have great customer service. Whether it is a question, and I've had several, or an order change, they have been great.
The responses have been timely. I had a question today and Rick answered within a half hour. And they answer acknowledging my question, not a generic responses. In my experience, they put people or products.

24 May 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience! We’re thrilled to hear that you’ve been using our products since February 2025 and that our customer service has consistently met your expectations. It’s wonderful to know that Rick and the rest of our team respond promptly and thoughtfully to your questions, and that you feel genuinely supported.

Rated 5 out of 5 stars

I lost my job and I can't afford to buy…

I lost my job and I can't afford to buy and extra products. Zack Parker, answered my call. He canceled my subscription and got me a refund.

25 May 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your experience. We’re glad that Zack Parker was able to assist you promptly by canceling your subscription and processing a refund during this difficult time. We truly understand how challenging situations like this can be, and we’re happy we could help ease that burden.

Rated 5 out of 5 stars

I really love this stuff

I really love this stuff, without being a bit much, I felt my stomach awakening by day two and day three my body was eliminating like they said and the reviews stated. My stomach bloating has noticeably went down. The results for me were fast. I will definitely continue to use Sereneherbs! Thank you!

23 May 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your experience! We’re thrilled to hear that you noticed results so quickly, with reduced bloating and improved elimination by day two and three. It’s wonderful that the product is making a positive impact, and we’re excited that you plan to continue using Serene Herbs!

Rated 5 out of 5 stars

Whole Family Loves It

Whole Family Loves It — We’re Already Feeling The Difference 🌿💚
I started using the Black Seed Bitters a few days ago mainly to help with bloating, digestion, gut health, and energy. Within the first couple of days I could already tell my digestion was changing in a good way. I felt lighter, less sluggish, and more regulated overall. The bloating and pressure in my stomach started calming down and my body just feels like it’s functioning better.
What surprised me most is that my wife and son both wanted to try it too, and they’ve really been enjoying it as well. We’ve been trying to make healthier choices as a family and this honestly feels like a great addition to our routine. We all feel like we’re moving in a better direction with our health, energy, and digestion.
Shipping was fast, packaging looked professional, and the quality feels legit. I also appreciate that the ingredients are natural and the product actually matches the experience people talk about online.
Definitely planning to keep this as part of our wellness routine. 🌿🔥

22 May 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing such a detailed and wonderful review! We’re thrilled to hear that the Black Seed Bitters are already making a difference for you, your wife, and your son. It’s fantastic that everyone in the family is experiencing improved digestion, less bloating, more energy, and an overall sense of well-being. We’re also glad that the shipping, packaging, and product quality met your expectations, and that the natural ingredients are providing the benefits you were looking for. It’s wonderful to hear that this is becoming a part of your family’s wellness routine!

Rated 5 out of 5 stars

I’m feeling pretty good

I’m feeling pretty good. I will order again for sure

22 May 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience! We’re so glad to hear that you’re feeling good and that you plan to order again. It’s wonderful to know the product is making a positive impact for you!

Rated 4 out of 5 stars

The aftertaste is strong I would…

The aftertaste is strong I would recommend suggesting that people refrigerate it.

18 May 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for your feedback! We appreciate your suggestion regarding the aftertaste. Refrigerating the product is a great tip to help make the taste more pleasant for those who prefer it milder.

Rated 5 out of 5 stars

Your product is one of the best I've…

Your product is one of the best I've ever tried. It continues to impress me!

18 May 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for your kind feedback! We’re thrilled to hear that our product is one of the best you’ve ever tried and continues to impress you. It’s wonderful to know it’s making a positive impact!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Thank you so much!

5 May 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for your feedback! We’re so glad to hear that you had an excellent experience with our customer service. We truly appreciate your kind words!

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