Product arrived in good condition. Started using it April 20, 2026 and approximately every 12 days after that...have noticed a definite improvement in my crows feet and under eye lines and lines arou... See more
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See what reviewers are saying
Well I'll tell you I had your product 2 weeks before I started it, because I was afraid I would be disappointed 😞 as I have been so many times with other skin care products that promise you so much... See more
Company replied
My daughter purchased the item for me but it wasn't something I would use. Vanessa in customer service was so incredibly helpful throughout the whole return process. Im in Australia and she guided me... See more
Company replied
Delivery of Seranova micro infusion kit was quick. Contained detailed instructions on how to use the product and also had a very helpful video link regarding the application. The product did not bothe... See more
Company replied
You should know
4.5
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
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It makes my skin feel more hydrated
It makes my skin feel more hydrated, smooth.
11 May 2026
Unprompted review
Reply from Seranova
Thank you for the lovely feedback!
Hydrated and smooth skin is exactly what we strive to deliver and we are so glad you are feeling that difference. It only gets better with continued use!
Warm regards,
Seranova ✨
Immediate response and solution provided
Immediate response and solution to an error in packaging, and consistent, high quality product, enhanced the experience with Seranova. I'm only halfway thru the first 3 month plan, but will check in again when results are more demonstrable.
20 April 2026
Unprompted review
Reply from Seranova
Thank you for this wonderful feedback!
We are so glad our team was able to address the packaging issue quickly and to your satisfaction. Being halfway through your first plan and already having a positive experience overall is a great foundation, and we are confident the results will continue to build from here.
We look forward to your update when you check back in!
Warm regards,
Seranova ✨
Great, affordable treatment for wrinkles
Since I started using Seranova, I see a big decrease in my fine lines and wrinkles. My biggest insecurity is the deep marionette lines and jowls. They're still there, but not as prominent.
23 May 2026
Unprompted review
Reply from Seranova
Thank you for sharing this honest and encouraging update!
Seeing a noticeable decrease in fine lines and wrinkles is a wonderful sign, and progress on deeper areas like marionette lines and jowls takes more time and consistent treatments to develop. The fact that they are already less prominent is a really positive step in the right direction.
We look forward to hearing about your continued progress!
Warm regards,
Seranova ✨
Works fast to minimize wrinkles and…
Works fast to minimize wrinkles and fine lines. Better each time I applied
9 March 2026
Unprompted review
Reply from Seranova
Thank you for the great feedback!
Fast results that keep improving with each application is exactly what we love to hear. You are a wonderful example of what consistency with Seranova can achieve.
We look forward to your continued results!
Warm regards,
Seranova ✨
The micro-needling product is very easy…
The micro-needling product is very easy to use. I have used 1/2 of the boxed product and am hopeful to see & feel results soon.
18 April 2026
Unprompted review
Reply from Seranova
Thank you for sharing your experience!
We are glad to hear the product has been easy to use from the start. Results continue to build with each treatment, so with half the box still to go there is plenty more progress to look forward to.
We hope to hear a great update from you soon!
Warm regards,
Seranova ✨
Good customer service
A couple of times I have had reason to ask Customer Services for help via email; both times, they have responded promptly and helpfully, resolving the issues with competence and no drama. The most recent occasion, it was Percy and Archie who helped.
22 May 2026
Unprompted review
Reply from Seranova
Thank you for this lovely feedback!
It is great to hear that each time you have reached out our team has been prompt, helpful and straightforward in resolving your concerns. No fuss and no drama is exactly how customer service should be.
We will make sure Percy and Archie both know their efforts have been noticed and appreciated!
Warm regards,
Seranova ✨
Concise and easy-to-follow instructions
I appreciate the written and video instructions on how to use the product.
12 May 2026
Unprompted review
Reply from Seranova
Thank you for the kind words!
We are glad the written and video instructions made the experience clear and easy to follow. We put a lot of care into making sure every customer feels confident from the very first use.
We hope you love your results!
Warm regards,
Seranova ✨
Iris was very understanding and…
Iris was very understanding and assisted me very compassionately. I believe this company is trying to do right by their clients
20 May 2026
Unprompted review
Reply from Seranova
Thank you for this thoughtful and sincere review!
We are so glad Iris was able to assist you with such understanding and compassion. That kind of genuine care for our customers is something we truly value and work hard to maintain across our entire team.
We will make sure Iris knows how much her support meant to you!
Warm regards,
Seranova ✨
Worth the experience!
The morning after just the first treatment I could see a difference to my skin. I’m now 5 treatments in and I find I am looking forward to the next time I get to use it. I’m on a GLP-1 so have lost 40 lbs at age 65. As you can imagine, my face changed quite a bit. Using the microneedling has given a fullness back to my face and is slowly fading out the cheek wrinkles I had developed. I’m also conscience about hydrating properly to get the full benefit of using the system. I’ll be ordering again to keep the process forward-moving and I’m looking forward to seeing the change in 6-12 months.
22 May 2026
Unprompted review
Reply from Seranova
Thank you for this incredible and detailed review!
What a journey you are on, and it is wonderful to hear that Seranova has been such a positive part of it. It is also great to hear that you are pairing your treatments with proper hydration as that really does make a meaningful difference to your results.
Five treatments in and already looking forward to the next one says it all. We cannot wait to hear about your progress at the six and twelve month mark!
Warm regards,
Seranova ✨
I have done 2 treatments
I have done 2 treatments. I wind up with serum running all over. not sure if it is me or the needles?
15 May 2026
Unprompted review
Reply from Seranova
Thank you for sharing this, and we are truly sorry to hear that your treatments have not been going as smoothly as expected.
Our team has already reached out to you via email to review your issue in more detail. Please reply to our email at your earliest convenience and they will be happy to take care of you and ensure everything is sorted out properly.
We appreciate your patience and look forward to getting this resolved for you!
Warm regards,
Seranova ✨
Shining Bright
Greeting Seranova, I’m so excited about my new product and have started my first treatment and was very surprised to see a email from a Ms.Vanessa with full details and kindness and impressed and happy that she reached out out via email . Kudos to her what a great asset to your company.Respectfully, Brown🌞
20 May 2026
Unprompted review
Reply from Seranova
Thank you so much for this warm and delightful message!
We are thrilled to hear your first treatment is already off to such an exciting start. We are so glad her proactive outreach made such a positive impression. We will absolutely make sure she receives the kudos she deserves!
Here is to a wonderful skincare journey ahead!
Warm regards,
Seranova ✨
Reply from Seranova
Thank you for the wonderful feedback!
We are so glad Veronica was able to deliver a quick and effective solution for you. That is exactly the experience we strive to provide every customer.
We will make sure she knows how much her efforts were appreciated!
Warm regards,
Seranova ✨
It's abit of a unknown...I don't really…
It's abit of a unknown...I don't really notice a big difference but I have noticed my glasses fit tighter on my nose. I wish I would've taken a before photo.
22 May 2026
Unprompted review
Reply from Seranova
Thank you for your honest feedback!
Those early changes can be easy to miss without a before photo to compare. We always recommend snapping one before your next treatment so you can track your progress over time.
We hope you start noticing more visible changes with continued use!
Warm regards,
Seranova ✨
I think it is helping but cannot afford…
I think it is helping but cannot afford to buy another 6 months supply so that is unfortunate for me
9 May 2026
Unprompted review
Reply from Seranova
Thank you for sharing your honest feedback!
We are glad to hear the product seems to be making a difference for you. We completely understand that budget considerations are a real factor and we are sorry to hear that continuing is not possible right now.
We hope to welcome you back whenever the time is right and we wish you all the best on your skincare journey!
Warm regards,
Seranova ✨
I have Hashimotos auto immune disease…
I have Hashimotos auto immune disease which causes fatigue. Taking Serovital has given me the energy I need to keep going all day!
21 May 2026
Unprompted review
Reply from Seranova
Thank you for sharing this with us!
We are really glad to hear you are feeling more energized and that the product has made such a positive difference in your daily life. We always recommend keeping your healthcare provider in the loop when incorporating new products into your routine, especially alongside an existing condition.
We appreciate your support and hope you continue to feel great!
Warm regards,
Seranova ✨
Max and Marie could not have been more…
Max and Marie could not have been more accommodating and helpful with an issue I had about an order. They were calm and assisted me in fixing the situation. Highly rate the Customer Service at Seranova.
15 May 2026
Unprompted review
Reply from Seranova
Thank you for the wonderful feedback!
It is great to hear that Max and Marie were able to handle your situation with such calm and care. That is exactly the kind of service every customer deserves, and we are so pleased they were able to resolve things to your satisfaction.
We will make sure they both receive the recognition they deserve!
Warm regards,
Seranova ✨
THIS IS THE FIRST TIME I THINK IN SKIN
THIS IS THE FIRST TIME I THINK IN SKIN, AND I SAW THE AD OF SERANOVA, AND I WAS VERY EXCITED TO TRY, AND I GOT IT!! I AM NOT DISAPPOINTED, IT'S A GREAT PRODUCT AND WORKS GREAT.
2 April 2026
Unprompted review
Reply from Seranova
Thank you for your enthusiasm, it is absolutely contagious!
We are so glad Seranova caught your eye and that your first venture into skincare has been such a positive one. Knowing the product has lived up to your excitement means everything to us.
Here is to even better results ahead!
Warm regards,
Seranova ✨
I ordered their 3-month supply Mother’s…
I ordered their 3-month supply Mother’s Day special deal and tried one vial. The videos show it doesn’t hurt during application. It actually does hurt but that’s just my opinion. I then reached out to get a refund, however, they said the product needs to be sealed and unused to be able to return it. Which means that regardless of what your complaint is, they will not refund your product if opened. So I went to their website to check the policy.
The 90-day money-back guarantee policy terms do not make sense as currently written.
Their policy states that customers must use the product as directed for the full 90 days to determine whether they see results, but it also says that the claim must be submitted within 90 days of the original purchase date.
How is a customer supposed to complete the full 90-day usage period and still submit a claim within that same 90-day window, especially considering shipping and delivery time? By the time the product is received, the customer has already lost several days.
How are the customers realistically expected to comply with both requirements at the same time?
I’m talking about their 90-day policy and their response below shows a reflection of their efficiency. I sent an email to them last 5/21 and just received an email from them yesterday 5/25. Which means what they say in their response below about not being able to contact me also reflects poor internal communication amongst their organization.
19 May 2026
Unprompted review
Reply from Seranova
Thank you for taking the time to share your feedback and we are sorry to hear your experience did not meet your expectations.
Our team reached out to gather more information in order to assist you, but unfortunately we did not receive a response. We would genuinely welcome the opportunity to look into this further and work toward a resolution.
Please do not hesitate to contact us directly at info@seranovabeauty.com with your order details and we will be happy to help.
Warm regards,
Seranova ✨
Absolutely AMAZING Customer Service!
I travel at least 20 days a month and I was unable to use this product like I should be and another order came through. I called CSS and they were amazing. Because it already shipped, they gave me a nice discount and discounted the future order. Best CS team ever. Also, I have used 2 of the treatments already and I’m looking forward to seeing my results. I’ll post again!!!
21 May 2026
Unprompted review
Reply from Seranova
Thank you for sharing this and we are so glad our team was able to find a solution that worked for your busy lifestyle!
It is great to hear that even with a packed travel schedule you are already two treatments in and looking forward to your results. We appreciate your patience and loyalty and cannot wait to hear your update when you post again.
Warm regards,
Seranova ✨
I'm 67 years old
I'm 67 years old, just graduated from esthetician school and am opening a studio in early June 2026. Due to my age, I decided to improve my skin with an anti-wrinkle campaign prior to starting my business as an esthetician. First, I tried Serona's competitor home microneedling system and struggled with it. The serum would not come down the device and into my skin plus, on the center surface of the needling device there was a point that went deeper into the skin than the others and it hurt. Seranova's needles seemed uniform and it felt as though they went deeper into the skin. Plus, after a few shakes and presses the serum dispensed easily. The ingredient deck of the serum has multiple peptides well known for anti-aging.
21 May 2026
Unprompted review
Reply from Seranova
Thank you for this expert and thoughtful review, and congratulations on your upcoming studio opening!
Coming from someone with your level of knowledge, your feedback on the needle uniformity and serum delivery truly means a great deal to us.
We are proud to be part of your skincare journey at such an exciting time.
Warm regards,
Seranova ✨
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