I bought Kayali vanilla candy rock sugar, which smells delicious. The store was very well kept and the staff was very helpful
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The shipping was super late and then they reported they tried to deliver on a day I was home all day and received other orders. Now the package is who knows where and the tracking does not update or t... See more
Company replied
Emporia butik. Never seen workers this unkind my whole life. Even my family came from Dubai they were choked how much unprofessional the workers are. They don’t want to work Sephora should save its na... See more
Fast shipping and excellent packaging of the products. I'd buy more often if shipping was for free at a lower rate, though!
Company replied
Company details
Written by the company
Makeup, hudvård och parfymer - Upptäck en hel värld av skönhet hos Sephora. Hitta din närmaste butik i Stockholm, Göteborg eller Malmö.
Contact info
Sweden
- sephora.se
2.6
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Recommend 👍🏼
I love Sephora because they offer cosmetic brands that others don’t! Very satisfied and fast delivery.
14 November 2022
Reply from Sephora Sverige
Hej där!
Tack för ditt omdöme.😍
Vi är så glada att ha dig som kund!
Du är välkommen tillbaks nästa gång du behöver fylla på badrumsskåpet.🙌🏻✨
Med vänlig hälsning, Sephora.se
Reply from Sephora Sverige
Hej där!
Tack för ditt omdöme.😍
Vi är så glada att ha dig som kund!
Du är välkommen tillbaks nästa gång du behöver fylla på badrumsskåpet.🙌🏻✨
Med vänlig hälsning, Sephora.se
Very pleased 😀
29 November 2022
Reply from Sephora Sverige
Hej där!
Tack för ditt omdöme. 😍
Vi är så glada att ha dig som kund!
Med vänlig hälsning, Sephora.se
Shipping disastrous
The shipping was super late and then they reported they tried to deliver on a day I was home all day and received other orders. Now the package is who knows where and the tracking does not update or tell me where to find my package and emails to Sephora customer service go undelivered.
30 November 2022
Reply from Sephora Sverige
Hi Noelia,
I'm sorry to hear about what happened.
Our customer service have sent you an email now. Could you please respond to it and they will help you with the order asap.✨
Kind regards, Sephora.se
The promotion and free products you get…
The promotion and free products you get for spend money on the store, also you get points that you can use after.
The delivery took 2 days to Stockholm
14 September 2022
Reply from Sephora Sverige
Hej där!
Tack för ditt omdöme.😍
Vi är så glada att ha dig som kund!
Du är välkommen tillbaks nästa gång du behöver fylla på badrumsskåpet.🙌🏻✨
Med vänlig hälsning, Sephora.se
I order for 3000sek and I didn’t even…
I order for 3000sek and I didn’t even get one sample in my package…
2 December 2022
Reply from Sephora Sverige
Hi Aurelia,
thanks for you feedback and your order.
How sad to get such a low rating from you, I hope anyway that you are happy with the products you ordered.😊
We send out samples when we have in stock, but it's not something that we can promise for every single order.
Kind regards, Sephora.se
I was a bit disappointed that there…
I was a bit disappointed that there were no samples with my order. Otherwise happy.
1 December 2022
Reply from Sephora Sverige
Hi Izabela,
thanks for your feedback. Great to hear that you are happy with your order.😃
We always send out samples with the orders when we have in stock. I'm sorry if it was sold out this time.
Kind regards, Sephora.se
Gifts provided under the loyalty…
Gifts provided under the loyalty program do not poison. Customer service does not respond to emails. Points are written off from the card but do not comply with the conditions of the promotion. do not recommend
30 November 2022
Reply from Sephora Sverige
Hi Alina,
We are so sorry to hear that you are disappointed. I can see that you have been in contact with the customer service which has explained the process to you, as well sen out the gift to you again.😊 Hope you feel that you got it fixed.
Kind regards, Sephora.se
Love the Kay Ali vanilla 28
Love the Kay Ali vanilla 28. Smells yummy and like warm vanilla
27 November 2022
Reply from Sephora Sverige
Hej,
Stort tack för att du tagit dig tiden att lämna ett omdöme.🤩
Vad glada vi blir att höra att du är nöjd med ditt köp🙌🏻😁
Med vänlig hälsning, Sephora.se
Complain
Hi!
I am a member of Sephora, and i usually shop at the boutiques. But for the first time i tried shopping online on Black-Friday. It did not arrive on the spot that it said that they were going to deliver to.
Secondly, I did not receive my points gift, which Sephora promised. I currently have 3406 and I ordered the things for 1800+ SEK.
30 November 2022
Reply from Sephora Sverige
Hi Jabeen,
Sorry to hear that you are disappointed.
You points did register correctly I can see. As stated on the website it always takes up to 72 hours for points to go in.
I'm sorry if the parcel did not arrive at your normal pick up point. Bring always deliver to the closest pick up point to the provided adress, but can change it the pick up point is full etc.
We hope that you anyway are pleased with the products you have ordered.😊
Kind regards,
Points system doesn’t work my points…
Points system doesn’t work my points are not updated since last may.
I bought some items from the store and the sales person created a new account for me although i have sephora’s black card.
Zero customer service i went to the shop they told me to call..I called they told me to send an email and till now they didn’t get back to me.
28 November 2022
Reply from Sephora Sverige
Hi Salma,
I'm so sorry to hear about the troubles. However, I can see that you emailed us and that you have got help by our support. Hope that it feels better now!😊
Kind regards, Sephora.se
I returned my products (unused) they…
I returned my products (unused) they said they had been used and can’t take them back. Either they throw them away or resend them to me. Of course I said resend them, but they never arrived. Never got an answer from the customer service, after I asked for a tracking number for the sending.
So basically I just threw my money away since I never got a refund for what they did with my order.
27 October 2022
Reply from Sephora Sverige
Hi Lelia,
We are sorry to hear that you are disappointed. When it comes to makeup and skincare items the restrictions are very strict. Because of hygienic reasons we cannot accept returns on opened items.
However, of course you should have got the products sent back to you! I will have a look at this with our warehouse asap, and I'll get back to you in an email with more info.
Kind regards, Sephora.se
My order arrived fast
My order arrived fast, well packed and in good condition. I got good discount during the Black Friday sale.
26 November 2022
Reply from Sephora Sverige
Hi Eranie,
Thank you very much for taking the time to leave a review. 🤩
We are so happy to hear that you are satisfied! 🥰
Sincerely, Sephora.se
Nice product but slow shipment
I bought with a nice black friday deal, but it took almost a week to receive the product.
1 December 2022
Still I don't receive my parcel
1 December 2022
Reply from Sephora Sverige
Hi,
I'm sorry to hear that you have not received your order.
Our customer service has sent you an email now. Please respond to it and they will help you with your order!
Kind regards,
Sephora.se
Good delivery
1 December 2022
Reply from Sephora Sverige
Hejsan,
Tusen tack för ditt fina omdöme.🤩
Hoppas du är nöjd med dina beställda produkter.🙌🏻😁
Med vänlig hälsning, Sephora.se
I have ordered twice, no delivery
I have ordered twice. First delivery never came, I got money back.
Second delivery I have been waiting for a month now. No answer from the customer service to my questions. My daughters christmascalendars are in that delivery. No money back, no delivery
1 December 2022
Reply from Sephora Sverige
Hi Johanna,
thanks for your review. I'm sorry to hear that you are missing a delivery. Of course we want to help you with this right away! I cannot see that you have been in contact with our customer service, however we did just send you an email now. If you can reply to that email with your order number we will help you directly. ✨
Kind regards, Sephora.se
There are bunch of bugs on website.
1.There are some issues on website but their IT don't care, didn't fix it for many times. (price and sold-out products). As a person who is knowledgeable about computer and IT stuffs, they are very irresponsible for what the created.
2. They misdelivered my package to a store and it's pretty far (like 11.2 km away).
3. The costumer service staff is not helpful at all, and they would tell you some nonconstructive suggestions.
4. You can't chose the store you wanna pick up your packages. It sucks.
5. I will never buy on sephora again.
14 November 2022
Unprompted review
Reply from Sephora Sverige
Dear Chris,
Thanks for taking the time to write a review and giving us some feedback.
We will look into your feedback and see what we can improve to give you as a customer a better shopping experience. Of course we want the website to work as smooth as possible, and we are working on a daily basis to find bugs and solve the issues as quickly as possible!😊
You are more than welcome back to us if you change your mind!
All the best, Sephora.se
Very satisfied!
7 September 2022
Reply from Sephora Sverige
Hi,
Thats great to hear! Thanks for the feedback 😍
Med vänlig hälsning, Sephora.se
Only four because not Finnish text :)
4 September 2022
Reply from Sephora Sverige
Hi!
Thanks for the review! We get that it can be hard to understand, and we hope to be able to adjust this in the future. For now, if you have any questions or need help, our customer service will be happy to guide you!😃💄
Kind regards, Sephora.se
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