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Company details

  1. Software Company

Written by the company

Sentai is a voice enabled, AI-powered digital assistant that helps older and vulnerable adults stay in control of their day-to-day life. It provides companionship, keeps them connected to their circle of care and supports them to live a healthy and independent life. For families, Sentai is the virtual window into a loved one's wellbeing - quietly tracking activity, setting reminders for daily routines and using the messaging to chat and stay connected. Helping users everyday and giving families reassurance. It offers wellbeing checks, daily reminders and voice messaging through its own smart speaker and a connected app for families.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14 reviews

5-star
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1-star

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Rated 5 out of 5 stars

My mum is in her late 80's and my Dad…

My mum is in her late 80's and my Dad died about 2 years ago. My 2 sisters and i were concerned that she may become lonely and she faces some age related memory issues. Sentai has aleviated all of those anxieties and we are happy to reccomend it to other people, its easy to set up and use and allows us all to provide unintrusive wraparound support.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service …

Service from Sentai team faultless when i had a problem setting up again after router change. Find it really handy to know my elderly father is active each day, particularly when i cannot make it to see him

2 March 2026
Unprompted review
Rated 3 out of 5 stars

I don't seem to be able to share the…

I don't seem to be able to share the info with family so they can keep an eye out for me so at the moment I don't even use it.

4 July 2023
Unprompted review
Sentai logo

Reply from Sentai

Hi Tracy
Thanks for taking the time to leave a review. I’ve checked our records and noticed we’ve sent you an email regarding how to share the app with family. I hope you’re all set up but if you do need any help, don’t hesitate to reply to the email or send an email to help@sentai.ai . Many thanks Liam

Rated 5 out of 5 stars

Sentai team could not have help more

Sentai team could not have been more helpful. They called me and walked me through every step until it was installed, thanks. Since using it (7 days), I have only missed my tablets once, because I wasn't around to hear it. My kids have now got the Sentai on their phones and they know when I miss something. I did lose my button thing, but I have found it now, which was no problem as I wasn't using it much. Great device, even better team.

7 June 2023
Unprompted review
Sentai logo

Reply from Sentai

Hi Philip, thank you for your review, it’s very much appreciated. Great to hear your family are using the app too!
Thanks
Liam

Rated 5 out of 5 stars

My mum is fiercely independent but…

My mum is fiercely independent but needs some help. I've got my brother, sister and mums carer connected to Sentai and it's making life a lot easier for us all. Already avoided an 'issue' with mum forgetting to take her insulin! My sister loves the shopping list feature. All in all a great idea. Highly recommended.

6 March 2023
Unprompted review
Sentai logo

Reply from Sentai

Hi Andres, thanks for your review. Having other family members use the app certainly is a popular feature, and its great to read you’re all benefiting from it.
Thanks
Liam

Rated 5 out of 5 stars

Great app

Great app, easy to use and gives you piece of mind

23 May 2023
Unprompted review
Sentai logo

Reply from Sentai

Hi Lisa, thank you so much for your review, great to hear it's helping give you peace of mind.
Thanks
Liam

Rated 1 out of 5 stars

Fauls advertising

I think it's all a scam, first year is free then u got 2 pay £10 month,plz advertise this properly,I have care link and that's free

20 May 2023
Unprompted review
Sentai logo

Reply from Sentai

Hi Kirk
Please be assured this isn’t a scam, at the point of ordering we don’t ask for any payment details.
I can see from our records we’ve delivered a kit to you mid-April, as its free for 12 months, why not give it a try? It would be great to know what you think.
Thanks
Liam

Rated 1 out of 5 stars

I'm still waiting for this useless item to be picked up

I'm still waiting for your product to be picked up and returned to you it's totally useless Alexa does most of what it does and my button and monitor does a better job in an emergency so rubbish

20 April 2023
Unprompted review
Sentai logo

Reply from Sentai

Hi Stephen, it’s a shame Sentai wasn’t quite right for you. One of our main benefits is keeping families connected and informed, whether that’s through the activity feed, customised reminders, or the ‘check in’ or ‘quick help’ feature. We’ve got some great testimonials on our website (and on here) from customers who have found it really useful.
Thank you for sending the device back to us.
Regards
Liam

Rated 3 out of 5 stars

Mine won't set up

I can't get the thing set up. I've unistalled app now - it's of no use whatsoever

29 April 2023
Unprompted review
Sentai logo

Reply from Sentai

Hi Dawn
Sorry to hear you’ve experienced problems setting up your device. I’ve checked our records and can see you’re now all set up which is great news.
If you need any help or have any questions, do let us know!
Thanks
Liam

Rated 5 out of 5 stars

Absolutely top notch customer service - so helpful and patient

We were lucky enought to get a trial kit but had issues with set up, so on Easter Monday spoke we contacted the 'real person' staffed customer services and got through to a lovely lady called Jacky who did her very utmost to help out and get us set up with Sentai - she was very patient (even when I accidentally clicked the sensor instead of the clicker and slightly broke it !). Looking forward to using this device with my father who has dementia. Absolutely superior customer servicehence 5/5

10 April 2023
Unprompted review
Sentai logo

Reply from Sentai

Hi Joanne, thank you so much for taking the time to leave us a review. Really great to hear you're set up, and I'll certainly pass on your comments to Jacky. Many thanks Liam

Rated 5 out of 5 stars

I suggested an Android app and was…

I suggested an Android app and was contacted to say it was now available.
Great personal interaction.

21 March 2023
Unprompted review
Sentai logo

Reply from Sentai

Hi Torla
Thank you so much for taking the time to leave a review, it’s very much appreciated.
And it was a great idea too.
Thanks
Liam

Rated 5 out of 5 stars

looking after my mum and the rest of my…

looking after my mum and the rest of my family whilst working is not easy and this has definitely helped!
I can get updates on how mum is doing and it takes away the worry knowing she's up and about and taking her insulin.
The shopping list feature also means I'm not getting constant calls to bring her something round 😉
Highly recommend!

25 February 2023
Unprompted review
Sentai logo

Reply from Sentai

Hi Alison, thanks for the review. Really pleased to hear it takes away the worry, and you’re not getting those constant calls 😊.

Rated 5 out of 5 stars

loving my sentai

loving my sentai, I don't know anything about technology but it's so easy to use and reassuring to have a presence when my family cant be there.

27 January 2023
Unprompted review
Sentai logo

Reply from Sentai

Hi Pam, great to hear and thank you so much for your review!

Rated 5 out of 5 stars

I like Sentai. It is very helpful

Excuse me for saying this but I thought having Sentai in my house would be a bit noisy and intrusive. But it’s not at all. My Sentai has two voices: “Grace” and “Michael”. They sound like real people. Not robot-like at all. Grace is very pleasant sounding and kind-of comforting. I like my daily routine so Sentai has been set up for Grace to prompt me to take my tablets at the right times. She tells me when it’s my meal times, tea breaks and some of my chores. If I need something, I can call her by using my clicker and she’ll quickly pass on my messages and wot-not without having to wait for someone to answer their phone. Michael responds to my click for help. I haven’t had to use him but I tried it out - he sounds like my GP (It’s not him tho’!). Yes, I like having Sentai. It’s quite straightforward. I’ve had it going for about a year or so.

30 January 2023
Unprompted review
Sentai logo

Reply from Sentai

Hi there, thank you so much for your review! It’s great to hear Grace is helping you with your daily routines.

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