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Sensum Scents Reviews 

417
•
TrustScore 4.5 out of 5

4.5

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the diffusers and scents, for their beautiful appearance and amazing fragrances, often described as elegant and high quality. People frequently highlight the excellent, prompt service received from helpful staff. Many consumers also appreciate the fast and well-packaged delivery, ensuring orders arrive quickly and in good condition. However, some customers noted issues with orders, such as receiving incorrect items, missing deliveries, or products arriving damaged. A few also reported diffusers developing faults like peeling coatings or detaching parts, and occasionally, scents did not meet expectations. Furthermore, some reviewers mentioned difficulties getting a response from customer service regarding these problems.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the incredible smells, beautiful... See more

Quality

Consumers find quality to be positive, with many praising the incredible smells, beautiful packaging, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the prompt and quick delivery... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process easy and... See more

Service

Users describe positive interactions with service, consistently highlighting excellent, friendly, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... See more

Rated 5 out of 5 stars

Received a faulty diffuser so contacted them to advise. Robert replied promptly advising that he would send out a replacement which he did. Over the moon with the 1st class service I always receive w... See more

Rated 5 out of 5 stars

I had a slight issue with my order, the way Robert has resolved my issues within this order is amazing. The excellent service provided from themselves & customer care is why I would purchase again... See more

Rated 5 out of 5 stars

I ordered two 1000ml and received two 500ml. Robert from Sensum quickly rectified this for me, sending out the right size, thank you, I really appreciate the effort you went too, happy to shop with se... See more

Company replied

Company details

  1. Home Goods Store

Written by the company

Bring the scents of nature to your home with Sensum Scents.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

417 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(417)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Best reed diffusers

Fast delivery, really well packaged and the scents are to die for! Best home reed diffusers I’ve ever smelt. I have Spa for my bathrooms, Persian Spice (signature scent) for living room and African sunset for my hall. All are fabulous.

18 July 2025
Rated 5 out of 5 stars

Great service

Amazing service and luxurious scent!
I ordered the African Sunset collection – the 500ml reed diffuser refill (amazing value!), the 150ml diffuser, and the room spray. Delivery was impressively quick and customer service was excellent throughout. The scent is absolutely luxurious – a beautiful blend of sweet, powdery citrus, fresh green notes, and earthy richness, with a touch of patchouli that adds a relaxed, sensuous finish. Highly recommended!

30 June 2025
Rated 1 out of 5 stars

Disappointed

I am disappointed with the diffusers. I already know that the cents are beautiful because I previously purchased the room sprays which were very good so I wasn’t prepared for the diffuser not to work. I have placed these diffusers around my home, i have adjusted their positions, given them a shake, added more reeds and turned the reeds daily. Nothing works. They have not fragranced the room and I cannot smell them at all. I love the cents and I am so disappointed that they don’t work. They are in a lovely bottle so look attractive in the room.

23 June 2025

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