Sensum Scents logo
Visit website

Sensum Scents Reviews 

416
•
TrustScore 4.5 out of 5

4.5

Home Goods Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the diffusers and scents, for their beautiful appearance and amazing fragrances, often described as elegant and high quality. People frequently highlight the excellent, prompt service received from helpful staff. Many consumers also appreciate the fast and well-packaged delivery, ensuring orders arrive quickly and in good condition. However, some customers noted issues with orders, such as receiving incorrect items, missing deliveries, or products arriving damaged. A few also reported diffusers developing faults like peeling coatings or detaching parts, and occasionally, scents did not meet expectations. Furthermore, some reviewers mentioned difficulties getting a response from customer service regarding these problems.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the incredible smells, beautiful... See more

Quality

Consumers find quality to be positive, with many praising the incredible smells, beautiful packaging, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the prompt and quick delivery... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process easy and... See more

Service

Users describe positive interactions with service, consistently highlighting excellent, friendly, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... See more

Rated 5 out of 5 stars

Received a faulty diffuser so contacted them to advise. Robert replied promptly advising that he would send out a replacement which he did. Over the moon with the 1st class service I always receive w... See more

Rated 5 out of 5 stars

I had a slight issue with my order, the way Robert has resolved my issues within this order is amazing. The excellent service provided from themselves & customer care is why I would purchase again... See more

Rated 5 out of 5 stars

I ordered two 1000ml and received two 500ml. Robert from Sensum quickly rectified this for me, sending out the right size, thank you, I really appreciate the effort you went too, happy to shop with se... See more

Company replied

Company details

  1. Home Goods Store

Written by the company

Bring the scents of nature to your home with Sensum Scents.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

416 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(416)

85 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service 😊

Excellent service as always fast delivery always buy the reed diffusers they are amazing. Packaged beautifully excellent presents. They smell divine especially the Spa one 😊😊

3 March 2026
Rated 1 out of 5 stars

Poor Experience

The only positive was speedy delivery. The item arrived damaged & no response to email requesting return.

10 February 2026
Rated 5 out of 5 stars

Great support from lovely woman at the…

Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticated, sort of posh. The electric diffusers and the scents are fabulous. So much better than Rituals, Home Sense or all the other companies that look a bit old fashioned in their style of products.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

I love love love my sensum oil burner

I love love love my sensum oil burner. My house smells amazing, and the variety of oils you can buy means you don’t end up nose blind. Purchased another 2 in the Black Friday deal for my daughters. 💗💗

1 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look