Sensée Reviews 

With zero exaggeration, Sensee has quickly become one of my favourite employers to work for. Ever.

Working from home was a daunting thought. Will I feel alone? Who can I talk to if I have an issue? What if the role just didn’t suit me? The list went on.. Within my first week those fears quickly disappeared. I found myself in a team of supportive individuals who made me realise that just because I’m working from home doesn’t mean the job should be lonely - far from it! I’m able to catch up with colleagues via messaging systems, anything from helping with work queries to “What did you do this weekend?”. And there’s great career progression too. As someone who didn’t have a clue what they wanted from life, Sensee has made me realise that there is a role out there for everyone, and they’re supporting me every step of the way!

It wasn’t just the social aspect that was a worry. I, like many other people, suffer from mental health issues. Sensee provided all the support I needed before I had even completed my first day. They offer a 24/7 free helpline which has proved to be absolutely invaluable to myself. But to top everything off, it was incredibly important that I worked for a company which prides itself on diversity, and Sensee does just that. They have provided a welcoming, safe and positive workspace and I can’t thank them enough.

I joined Sensee at the back end of last year and has been the best decision I made. My initial thought working from home with flexible hours... must be too good to be true, but it has truly been exactly as advertised which works perfect for me around having a young child. Everyone in the business is very approachable, welcoming and kind. There is so much going on within the business it is a very exciting time to join.

Worked here since November. I finished training on the 11th January and I was working 48h per week, although I asked for a 40h contract and I was working past 48h per week most of the time because I was working through my breaks & past my shift end time.

They let me go because of "call avoidance". Apparently on multiple days, there was a few hours straight where I was call avoiding and hanging up on customers the second I answered. When I asked for evidence of me doing this. I was told that it wasn't something they could provide. This is ridiculous!!! If I am to proceed to a court of law for unfair dismissal, that evidence is something they MUST provide, so asking for a copy of or myself should not be a problem.

Furthermore, I brought my mental health to my team leaders attention and ever since that day where I said I felt overworked and stressed, I have been treated unfairly. I contacted my TL (team leader) multiple times asking for help and asked for more training and I was completely ignored all day with no response or help. I was getting marked down by the Quality Assurance team for being "non-compliant" and the area on which I failed on was the area I was asking for more training on - I was also told during my probationary review that I should have gone onto the training material outside of my work hours to learn it rather than waiting for a time slot to learn it during work. I'm sorry, but they should allocate time for an agent to learn and expand their knowledge DURING work hours, not expect them to do it in their own time (which I barely got) whilst not getting paid for it.

I even called in sick due to having a breakdown after working for almost 20 days with NO days off.

They had a motto during training where they said that one of their key focuses is that "home life is more important than work life" - I would really like to know how they put that into affect because it surely didn't feel like it... Especially after being asked to attend a meeting when I had approved holiday on that day & was told it was compulsory.

No one communicates with each other and no one cares about your mental health. I am honestly surprised on how they are rated a good company. It's appalling and should be ashamed of themselves.

Conclusion: If you want to work from home, you're better off to still look around for other places as this is not what you want to be doing. What you get told in the interview, what you get told in training and what you actually do are 3 completely different things. STAY AWAY FROM THIS AWFUL COMPANY!!!

Hard work is appreciated, an employer that really values their employees. Fantastic support network and great ethos of everybody looking after each other.

I joined sensee over a year ago, and can honestly say it is a pleasure to work for such a future forward, company. A truly ethical company with sustainability and corporate social responsibility at the heart. Truly professional and delivering amazing results for its customers and clients alike. Its a pleasure to be part of the team.

I was an employee with Sensee for only 3 months before being dismissed after a Minor GDPR breach.

I was initially working on the Track &Trace account when Sensee decided to start a crowd funding scheme for referral links to promote the at home/ remote working opportunities they could provide.
I had already been able to refer someone and as I was given a personal link to promote the business and was encouraged to share this across any or all social media platforms. So I did, solely sharing the convenience and working from home aspect whilst keeping Sensee in the most positive light.

A few months later after the video reaching numbers but also reaching Sensee's social media department, I was told I had now breached a GDPR condition...

I accepted my error but was still taken through Investigation. This was pro-longed, regardless of "formalities". It was lead by someone that had acknowledged my good intentions, ethics etc but I was mislead to the fact my job was no longer safe.
I was then completely dismissed.

Now what was puzzling me was if someone had breached GDPR in a Malicious way, what would their punishment be? As far as I am concerned the company could've suspended me, extended my probation, or even taken me off of the permanent account and be put back on a temporary one.

Don't get me wrong, working from home etc is amazing, which is what I was trying to promote initially, the accounts I was working on behalf of were great too but...

No warning, no "slap on the wrist", but a straight Dismissal. An unfair dismissal.