SensationalSeats.com Reviews 

295
•
TrustScore 3 out of 5

2.8

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Rated 4 out of 5 stars

Received my tickets the day before the event! Everything was great. Newsflash sideline passes are not the same as tickets into the game! But sensational did everything else they said they'd do.

Rated 1 out of 5 stars

Sent link to download digital tickets, but clicking the link produced an error page that said, "This connection is not private." I tried two different browsers while signed into a secure, password pr... See more

Company replied

Rated 5 out of 5 stars

I can't say I have any complaints about the process of getting the tickets that went smooth. I think it would be nice to be able to choose my seat numbers but I might be asking the impossible. The c... See more

Rated 1 out of 5 stars

Buyer Beware.... purchased 2 tickets for Elton John concert in Boston for a gift for someone who had suffer the loss of their daughter. Only to get to the venue and be told that the tickets were n... See more

Company replied

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2.8

Average

TrustScore 3 out of 5

295 reviews

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2.8

All reviews

(295)

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Rated 5 out of 5 stars

Great experience

Cheap and authentic tickets! I got a great deal to watch a NBA playoff (Celtics x Washington).

17 May 2017
Unprompted review
Rated 5 out of 5 stars

Good experience

Customer service responded quickly to any inquiries I had. I was a little nervous once I completed the transaction as it stated the seller did not yet have the tickets. I would get them the next day, which was the day of the concert. There was no confirmation email received and I did not hear from the seller that night. Next morning though I heard from the seller and received the tickets electronically. In the end, we bought great seats at a good price the day before a sold out concert.

12 May 2017
Unprompted review
Rated 5 out of 5 stars

Even easier than expected

Even easier than expected. I was nervous about picking up tickets at a designated location but they set it up at will call. Couldn't be easier !

11 May 2017
Unprompted review
Rated 1 out of 5 stars

One of two tickets didn't work.

Tickets were easy to get but when we got to the gate only one ticket work, the other said it was canceled. We had bribe the lady at the gate to let us in, good thing there was assigned seats at this concert. Not only did they cost us an extra $100( in top of the 30+ dollars in fees per ticket), but the embrassment of trying to scramble to get 2 people in the concert with one ticket. I will most likely not be using this site again.

7 May 2017
Unprompted review
Rated 1 out of 5 stars

Tickets we purchased came in someone …

Tickets we purchased came in someone else's name and wet not scanable. For no explainable reason, we had to pay an additional $9 ($3/ticket) to get in the stadium. The whole ordeal took about 20 minutes and we missed the first pitch. Will not use this site again.

2 May 2017
Unprompted review
SensationalSeats.com logo

Reply from SensationalSeats.com

Connie,

We looked into this and talked to the supplier. When you got your link for the E-Tickets you were supposed to print the tickets at home and then bring them to the stadium. It tells you to print them out. If you do not, the stadium (you went to) charges $3 per ticket to print them for you. They are very strict about this. It would not have mattered where you bought the tickets. We want you to know for next time whether you buy from us or someone else so you don't run into the same problem again.

Thank you,
Sensational Seats

Rated 1 out of 5 stars

Awful... Use Stub Hub instead

They sold my ticket after i bought it... Ridiculous... On top of that it took a day to refund.. But instantly took money out of my account before... Never going to buy from here EVER again!

2 May 2017
Unprompted review
SensationalSeats.com logo

Reply from SensationalSeats.com

Joseph,

Are you sure you are not confusing us with another company? According to our records, you ordered on 4/23 for Snoop Dogg at 8:01pm eastern time (6:01pm in Denver) and downloaded the E-tickets at 8:13pm eastern time.

Thank you,
Sensational Seats

Rated 4 out of 5 stars

Watch out for additional fees

Fair price for tickets. Additional fees weren't disclosed until checkout..... $150 in fees on five seats. Otherwise really quick service

2 May 2017
Unprompted review
Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Tickets delivered immediately was an extra charge that increased the ticket cost quite a bit though

2 May 2017
Unprompted review
Rated 2 out of 5 stars

Although the price for the ticket and …

Although the price for the ticket and website layout were convenient, the fees added to the sale after the card was run was not advertised or posted in the checkout. People should be notified about a 20 dollar per ticket fee before purchase so they can decide if they still think the price is fair. This needs to be added to the checkout process immediately.

1 May 2017
Unprompted review
Rated 5 out of 5 stars

Second Time Purchase

The second time this baseball season I've purchased my tickets from Sensational Seats. The process is easy, simple and legitimate. I've been very pleased with the seats and being able to print my tickets immediately. Next Ranger game we'll be back to Sensational Seats for tickets!

1 May 2017
Unprompted review
Rated 1 out of 5 stars

The seller kept making excuses and …

The seller kept making excuses and dragging his feet to the point that I did not get my tickets until 2hours before tip-off. I had to demand my tickets immediately before he actually sent them to me. It was not technical difficulties. It was shady and I was convinced that it was a scam until I actually got into the venue. It was a very uneasy feeling as I traveled by air to Arizona for the game with my 7 year old son. I will never buy tickets like this again.

1 May 2017
Unprompted review
SensationalSeats.com logo

Reply from SensationalSeats.com

Daniel,

One of our call center managers called and left you a message. While we are not the seller, we are the marketplace you bought your tickets through. We want to understand what happened exactly as we do screen the sellers we allow on our marketplace.

Thank you,
Sensational Seats

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